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Smart Kiosks: The Key To QSR Loyalty?

PYMNTS

We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. Domino’s has GPS tagged 400 U.S.

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Walmart’s Allswell Goes On Tour; Target To Expand Debut Of New Loyalty Program

PYMNTS

Startups in the eCommerce space have long enabled their customers to experience their products in real life (“IRL”) through temporary retail shops, and now, digitally-focused brands belonging to major retailers are taking a similar approach. We could open stores as an expansion of our digital presence.”.

Charlotte 135
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Lowes And b8ta Collaborate On Smart-Home Shopping

PYMNTS

Consumers aspire to live a connected life and crave solutions that make this possible,” said Ruth Crowley, vice president of customer experience design at Lowe’s. So, we developed Smart Home powered by b8ta to emulate a ‘lab-like’ atmosphere that empowers customers to make informed decisions.”.

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Nordstrom Partners With Casper For Latest Pop-Up Store

PYMNTS

“Pop-In@Nordstrom is all about introducing our customers to the best of what’s out there, and we are excited to partner with a like-minded brand like Casper that leads with innovation and a strong customer experience.”.

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Why Libraries Are Giving Up On Late Fees

PYMNTS

Paul, Minnesota; Dallas, Texas; and Oakland, California – in what has become known of late as the library fee amnesty movement that has been quietly (they are libraries after, all) picking up steam in 2019. But perhaps the scourge of library fines is migrating to the past. Why Libraries Are Killing the Fines Nationwide .

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Retail Pulse: goop Finds Stickiness In New York, Opens ‘Lab’; Nordstrom To Offer Early-Bird Pickup

PYMNTS

Digitally native brands often test the retail waters with pop-up shops, and, after some offline success, they may expand their concepts with permanent locations. The opening comes just over a decade after the brand’s chief executive, the actress Gwyneth Paltrow, published her first goop newsletter in the United Kingdom.

New York 116
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Retail Pulse: Framebridge Opens DC Store; Starbucks Hits 30,000-Location Milestone

PYMNTS

Online brands are stepping into the world of brick-and-mortar, opening their own physical locations to help consumers experience their concepts in real life with the help of digital technology. Custom eCommerce framing startup Framebridge is opening its own in Washington, D.C., The 20 largest brands notched a 1.2

DC 109