The Financial Brand

FEBRUARY 6, 2019

Financial institutions must rip a page out of the fintech playbook by reducing friction and eliminating pain points in the customer journey. The post Financial Institutions Must Kill Pain Points in Their Customer Experience appeared first on The Financial Brand.

Customer Experience 30

Customer Experience Branding Fintech Innovation Strategies 30

Bank Innovation

MARCH 6, 2020

The inability to reach someone outside of business hours is a source of friction for some digital bank customers, but Rising Bank wants to set itself apart through one-on-one attention. Rising Bank, which is Midwest BankCentre’s digital-only brand, goes to pains to ensure customers get routed to a real person, even if the CEO is […].

Digital Banking 293

Digital Banking Branding Customer Experience Innovation Strategies 293

Bank Innovation

DECEMBER 16, 2019

The brand released a new current account for U.K. customers last week, the first product launched by the bank since it was acquired by CYBG in 2018. Virgin Money is making a play for the mass affluent.

Strategy 243

Strategy Community Tools Branding 243

Bank Innovation

MARCH 6, 2020

The inability to reach someone outside of business hours is a source of friction for some digital bank customers, but Rising Bank wants to set itself apart through one-on-one attention. Rising Bank, which is Midwest BankCentre’s digital-only brand, goes to pains to ensure customers get routed to a real person, even if the CEO is […].

Digital Banking 221

Digital Banking Branding Customer Experience Innovation Strategies 221

The Financial Brand

JULY 19, 2021

Digital banking engagement leads to more customer data and better customer experiences, which leads to greater loyalty and higher profits. The post The Future of Loyalty in Banking is at Risk appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 43

Customer Experience Banking Trends Analysis Digital Banking 43

The Financial Brand

NOVEMBER 8, 2020

Six steps can accelerate AI's impact on customer experience. The post Financial Institutions Benefit from AI, But Consumers Remain Skeptical appeared first on The Financial Brand. People question the value of AI-enabled interactions, including basic chatbots.

Customer Experience 43

Customer Experience Branding Innovation Strategies Leadership 43

The Financial Brand

JANUARY 11, 2022

Innovative minds in other industries have come up with terrific ways to improve customer experience that banks and credit unions can borrow. The post Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Industry 37

Industry Banking Trends Customer Experience Analysis 37

The Financial Brand

DECEMBER 2, 2018

The bank innovation trends for 2019 focus on the personalizing and digitizing product development and service delivery, improving the customer experience. The post 5 Innovation Trends That Will Define Banking in 2019 appeared first on The Financial Brand.

Trends 33

Trends Innovation Customer Experience Branding 33

BankInovation

MAY 22, 2020

The company told Bank Innovation it wants to eliminate cost as a barrier for smaller banks and credit unions to sign up for the service. Barwick Bank, meanwhile, is using technology from Finastra to create brand new digital channels. The bank currently […].

Innovation 98

Innovation Branding Technology Company 98

BankInovation

MAY 21, 2020

Miami-based Pacific National Bank is using a stand-alone digital brand called Facile to reach younger customers and position itself for long-term success. It’s aimed at giving the bank a peak into what we think banking is going to look like. There is certainly a change that is going on now,” said Carlos Mejia, senior vice […].

Miami 98

Miami Digital Banking National Branding 98

The Financial Brand

MARCH 9, 2020

Why not find a way to improve customer experience? The post Artificial Intelligence Could Make Bank Overdraft Fees Obsolete appeared first on The Financial Brand. Fintech and neobank competition will end this nuisance charge sooner rather than later.

Customer Experience 34

Customer Experience Branding Fintech Innovation Strategies 34

PYMNTS

FEBRUARY 22, 2017

The company rolled out a new tool last June, Verifast: Palm Authentication, which uses biometric identification technology for financial institutions to assure the identity of customers visiting their brand locations. “We think voice is a really interesting way to enhance the customer experience.”

Innovation 129

Innovation Security Innovation Strategies Data 129

BankInovation

JUNE 18, 2020

Some of the largest banks in the world have stumbled this past year with their forays into standalone brands. Last summer, JPMorgan Chase shuttered its standalone app, Finn. Royal Bank of Scotland followed suit with Bo in May. Wells Fargo & Co.’s s Greenhouse is still in a seven-state pilot — after more than a year […].

Branding 81

Branding Customer Experience Innovation Strategies National 81

The Financial Brand

AUGUST 4, 2019

Innovation in banking needs to be an ongoing process that transcends the entire organization, improving efficiency as well as the customer experience. The post Financial Institutions Must Become Digital Innovators appeared first on The Financial Brand.

Innovation 33

Innovation Customer Experience Branding Innovation Strategies 33

The Financial Brand

AUGUST 21, 2019

Having a point person for customer experience and innovation is no longer an option. The post Why a Modern Financial Institution Needs a CXO/Innovation Position appeared first on The Financial Brand. Bank and credit union executives explain why.

Innovation 31

Innovation Customer Experience Branding Innovation Strategies 31

PYMNTS

JULY 18, 2019

Against that backdrop, said DeRosa, financial firms are getting more comfortable with a “minimum viable product” that may not be at the forefront of innovation but helps establish a foothold from a brand perspective. Gain that foothold, he said, and there’s runway to release version 2.0 and beyond. The Courage Factor.

Innovation 155

Innovation Study Technology Millennials 155

Bank Innovation

NOVEMBER 27, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, November 29, 2019.

Video 259

Video Fintech Operations Customer Experience 259

The Financial Brand

OCTOBER 13, 2021

The post Digital Finance Penetration Surpasses That Of Social Media appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The integration of finance and digital technology has resulted in exponential growth of digital banking and fintech solutions.

social media 43

social media Banking Trends Analysis Digital Banking 43

The Financial Brand

JULY 31, 2019

Beating the customer experience of fellow banks or credit unions earns your financial institution little. appeared first on The Financial Brand. You must best fintech and big tech. The post Can Financial Institutions Meet or Beat Amazon’s CX Standards?

Meeting 22

Meeting Customer Experience Branding Fintech 22

The Financial Brand

JANUARY 2, 2022

The post Retail Banking Reflections and Keys to Success for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The best way to prepare for the future is to reflect on the progress and shortfalls of the past.

Retail 43

Retail Banking Trends Analysis Trends 43

The Financial Brand

NOVEMBER 29, 2021

The post 6 Digital Banking Transformation Trends for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Banking still lags in several key areas of transformation. The difference now is that the urgency to move forward quickly is much greater.

Trends 43

Trends Digital Banking Banking Trends Analysis 43

The Financial Brand

OCTOBER 3, 2021

The post Traditional Banks Remain Unprepared for Digital-Only Challengers appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Google's abandonment of Plex digital-only banking should not bring comfort to traditional banks that are slow to respond to neobank offerings.

Banking Trends 43

Banking Trends Analysis Google Trends 43

The Financial Brand

AUGUST 22, 2021

The post Open Banking Transforming Business Models Forever appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Financial institutions must embrace the open banking movement as a path to relationship growth and organizational efficiency.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

NOVEMBER 7, 2021

The post 14 Surprising Projections on the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Research on the future of banking finds that most changes in the future of banking will be evolutions of the more recent past.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JULY 25, 2021

The post 6 Global Megatrends Impacting the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JULY 25, 2021

The post 6 Global Megatrends That Are Impacting Banking’s Future appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

AUGUST 29, 2021

Clear strategies and definite actions are needed. The post 10 Factors That Will Determine Banks’ Future Relevance appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Banks and credit unions no longer have a cushion of time to meet competitive challenges.

Banking Trends 43

Banking Trends Analysis Strategy Meeting 43

The Financial Brand

JULY 11, 2021

The post 8 Fintech Trends Changing Banking Forever appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Banks and credit unions should view trends in the fintech space to determine where threats and opportunities exist and where resources should be deployed.

Trends 43

Trends Fintech Banking Trends Analysis 43

The Financial Brand

AUGUST 4, 2021

The post Executing What’s Possible With Digital Banking Transformation appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Successful digital banking transformation requires prioritizing what is needed today against what's required for the future.

Digital Banking 42

Digital Banking Banking Trends Analysis Trends 42

The Financial Brand

OCTOBER 24, 2021

The post Traditional Customer Acquisition Methods in Banking Are Dead appeared first on The Financial Brand - Banking Trends, Analysis & Insights. New growth will come less from branches and buying other banks and more from acquiring tech, shopping, media or other data-rich companies.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

SEPTEMBER 19, 2021

The post Core Providers Not Seen as Viable Open Banking Partners appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The development of open banking solutions by banks and credit unions requires significant support beyond existing third-party partnerships.

Banking Trends 42

Banking Trends Analysis Trends Branding 42

The Financial Brand

MAY 19, 2021

appeared first on The Financial Brand. The rise of digital challengers drives a rethinking of outdated business models and a new perspective on how to make a bank future-ready. The post Can Traditional Banks Keep Pace With Fintech Challengers?

Fintech 40

Fintech Branding How To Customer Experience 40

The Financial Brand

DECEMBER 27, 2020

As banking executives define their 2021 goals, they must commit to improving digital experiences, leveraging data and honing human skills. The post 3 Resolutions for Digital Banking Success in 2021 appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Branding Data Big Data 43

The Financial Brand

DECEMBER 27, 2020

The post Complete Conversational AI Solution Keeps Eluding Financial Institutions appeared first on The Financial Brand. Blending tech from video and group chat to chatbots can bridge the gap between routine conversations and more sensitive financial inquiries.

Video 43

Video Branding Groups Customer Experience 43

The Financial Brand

JANUARY 3, 2021

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes. The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand.

Retail 43

Retail Banking Trends Strategy Digital Banking 43

The Financial Brand

NOVEMBER 22, 2020

The post Top Digital Banking Transformation Trends for 2021 appeared first on The Financial Brand. Banks and credit unions must rethink the definition of ‘digital banking’ and prioritize investment in data, technology, people and processes.

Digital Banking 43

Digital Banking Trends Branding Data 43

The Financial Brand

FEBRUARY 6, 2022

The post 2022 Trends Reflect a New Era for Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. To succeed, banks and credit unions will need to be proactive, forward-looking, and open to change, as opposed building business models around old paradigms.

Trends 36

Trends Banking Trends Analysis Branding 36