Shake Shack On Tapping AI And Other Tools To Optimize The Customer Experience
PYMNTS
DECEMBER 22, 2020
The health crisis has forced the sector to hasten its use of technology to improve customers’ experiences at the drive-thru, to streamline curbside pickup orders and to cater to a limited number of dine-in patrons. . New York-based burger chain Shake Shack is no exception.
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