PYMNTS

JANUARY 8, 2019

Kroger is seeking to bring new customer experiences to market faster, drive personalization with insights and help store associates become more productive. Microsoft CEO Satya Nadella said the companies would “redefine the shopping experience for millions of customers at both Kroger and other retailers around the world.”.

Technology 109

Technology Arizona Customer Experience Innovation 109

PYMNTS

DECEMBER 14, 2018

Starbucks CEO Kevin Johnson said in an announcement for the store, “We designed the Roastery as the pinnacle experience around all-things-coffee, and there is nothing else like it in the world. The program reportedly offers discounts of up to 85 percent on thousands of prescriptions.

Retail 161

Retail New York San Francisco Chicago 161

PYMNTS

MARCH 22, 2019

Online brands are stepping into the world of brick-and-mortar, opening their own physical locations to help consumers experience their concepts in real life with the help of digital technology. Custom eCommerce framing startup Framebridge is opening its own in Washington, D.C., The 20 largest brands notched a 1.2

DC 109

DC Retail Maryland Fort Worth 109

PYMNTS

AUGUST 7, 2020

The Seattle-based retailer is fighting giant rival Walmart Inc.-owned The reach provided by Amazon and Walmart has long been coveted by smaller retailers,” said Tim Breslin, CTO of O3 World in Retail Customer Experience. “It For these companies, having access to Walmart’s huge customer base is a win-win-win.

Video 181

Video Retail Seattle United States 181

PYMNTS

JULY 19, 2019

Courting the Cool Kids: Luring Exclusive Brands With a Dedicated Accelerator . The Amazon Brand Accelerator Program is invite-only; for this first run, Amazon is looking to bring on about 10 brands in 2019, targeting soon-to-launch and already launched brands – preferably, those with sustainability or a mission-for-good bent.

Branding 122

Branding Retail Customer Experience social media 122

PYMNTS

SEPTEMBER 14, 2018

For food, they want to see the brands and the products and confirm they will be fresh and quality. all located in Amazon’s home city of Seattle. “We The program, dubbed Restock, was launched earlier this year in an effort to adjust product choices, rearrange store layouts and highlight private-label brands. Worth area this week.

Metro 122

Metro New York City Nashville Oklahoma 122

PYMNTS

FEBRUARY 23, 2018

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. percent in 2017, Taco Bell has been drawing in customers with new food items, a Live Más marketing campaign and new nacho fries for $1. “By But McDonald ’s Corp.

Online 101

Online US Payments Mobile 101

PYMNTS

FEBRUARY 26, 2018

Consumers don’t have to be Amazon Prime members (or Seattle-area residents living near the first Amazon Go markets) to have a checkout-free grocery experience. One notable difference, of course, is that Amazon’s cashier-free experience only works in Amazon Go stores.

Seattle 100

Seattle America Retail Customer Experience 100

PYMNTS

APRIL 22, 2016

In explaining Victoria’s Secrets’ cuts, L Brands (the store’s parent company) Chairman and CEO Leslie Wexner described the move as part of overall “improvements” that would allow the retailer to “[narrow its] focus”. Hard to complain about an absence of a focus on the customer experience at a store that doesn’t actually exist.

Retail 100

Retail Online Seattle Customer Experience 100

PYMNTS

APRIL 19, 2018

They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”. In 2016, for example, Amazon began running pop-up kiosks for Kindle eBooks in convenience stores around the Seattle area, GeekWire reported. Wendy’s is hardly alone.

Retail 102

Retail eBook Customer Experience Ohio 102

CB Insights

JUNE 5, 2019

Seattle-based Axon AI (fka Taser International), which is focused on developing technology for law enforcement, is reportedly looking to add facial recognition tech to its software products. Beauty brands are letting customers try on makeup virtually. Amazon filed a patent for a similar payment method in 2016.

Technology 78

Technology US Company Security 78

CB Insights

AUGUST 10, 2017

Carmeli is CEO & Founder of Deliv, a same-day delivery solution that bridges the “last mile gap” between retailers and their customers. The Seattle-based company’s average ship time has decreased 1.5 Consider these three examples from household-brand national retailers. Consumers want convenience.

Retail 46

Retail National Seattle Examples 46

CB Insights

APRIL 10, 2019

While exiting, customers stand at a “stand here” sign marked on the floor, where all the RFID tags are scanned at once, and cameras run facial recognition algorithms again to charge your account. Facial recognition, along with AR, is also making brands data rich — especially beauty brands. Food & Beverage.

Industry 78

Industry Examples Security Technology 78

CB Insights

JANUARY 24, 2018

The Seattle-based giant also opened its cashier-less Amazon Go store to the public in January 2018, after reported delays. In 1994, Jeff Bezos founded Amazon in Seattle as an online retailer of books; in 1998, Jack Ma founded Alibaba in Hangzhou, China as an online platform to connect merchants and buyers. Notably, Amazon paid $13.7B

Retail 65

Retail Online US Technology 65

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. Meanwhile, brands that were already virtual-first have seen dramatic increases in adoption during the crisis. Sales of the interactive at-home fitness brand Mirror doubled in the weeks following Covid-19’s arrival in the US. Online grocery.

Industry 101

Industry Technology Online Video 101

PYMNTS

APRIL 15, 2020

That competition has also extended to high-end furniture market, which is starting to show some new activity with Crate & Barrell, CB2, West Elm and now a direct-to-consumer (D2C) Canadian brand called Article gaining momentum. Founded in 2011 as a high-end home décor brand, it turned a profit after just two years.

Marketing 141

Marketing Los Angeles Branding Customer Experience 141

Gonzobanker

DECEMBER 19, 2022

Benson Porter, Boeing Employees CreditUnion – Porter led BECU through an amazing streak of growth in the Pacific Northwest, all while building an innovative, stakeholder-driven brand respected nationally. Goes to Allison Netzer and Liz High for their provocative tome, Think Like a Brand, Not a Bank. The Authors of the Year Award.

Community 216

Community Fintech Industry Innovation 216

PYMNTS

OCTOBER 3, 2016

The notion of going to a store to see and interact with a salesperson to learn about a product and then visit another to compare brands and prices is a relic of the past. An informed buyer now wants an efficient transaction — I came to get that coffeemaker, your site said that you carry that brand at this price, so please get it for me.

Retail 197

Retail Baltimore Tools Online 197

CB Insights

APRIL 3, 2018

Another example of a retailer leveraging AI in its manufacturing is multinational makeup brand Shiseido , which recently piloted humanoid robots in its factory assembly line. As shown above, one of the earliest brands to start discussing AI solutions for online operations was eBay. online solutions. in-store solutions.

Retail 78

Retail Online Branding Strategy 78