Perficient

SEPTEMBER 18, 2020

Perficient has helped our clients take applications and systems from good to great by innovating the customer experience, creating a new process or optimizing an existing one, or enabling a new service for the organization. As a ‘thank you’ for submitting, you’ll receive a Perficient branded YETI tumbler.

Video 348

Video Customer Experience System Innovation 348

Bank Innovation

DECEMBER 13, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, December 13, 2019.

Strategy 243

Strategy Branding Video Marketing Strategies 243

Cisco

DECEMBER 14, 2020

Digital Experience is the Brand. We live in a world where customers expect a digital experience. That experience makes or breaks brands today. Today, application loyalty is the new brand loyalty, meaning that consumers are loyal to the brands that deliver digital experience perfection.

Customer Experience 78

Customer Experience Innovation Branding Study 78

Bank Innovation

APRIL 2, 2019

Ignite Ideas talks at the Bank Innovation Ignite 2019 conference in Seattle last month tackled issues of financial inclusion, designing products that enhance the customer experience, revamping payments, and rebuilding trust in banking.

Innovation 186

Innovation Video Seattle Payments 186

PYMNTS

SEPTEMBER 9, 2020

When retailers are thinking about how to adjust, she said, the first step is finding new ways to lean into those tried-and-true classics of creating the right customer experience. She said a “trust halo” that surrounds the payment product often acts as a boost for other brands. It’s predictable.

Branding 220

Branding Online Retail social media 220

Perficient

FEBRUARY 12, 2021

Consider setting up a video conference with the employee’s immediate team, with a presentation that includes, Org Chart, photos, names and titles of team. Share the company culture and brand. Companies spend a lot of time and effort in creating core values, traditions, culture and branding.

Conference 340

Conference Video Branding Meeting 340

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 71

Customer Experience Retail San Diego Study 71

South State Correspondent

MAY 1, 2024

Honkook Kim and his Gentle Monster Brand is a perfect example. The Banking Innovation Playbook – Step 1: Find a Niche Kim looked at the market and knew he needed traction in at least a single segment where he could create a brand and a following for Gentle Monster. Find the gap in one segment and build success from there.

Innovation 195

Innovation social media Branding Marketing 195

PYMNTS

SEPTEMBER 15, 2020

"Consumers today are looking for a guided experience when purchasing products, and hold brands they trust to an extremely high standard," TVPage CEO and Co-founder Allon Caidar said in the announcement. The brand teamed with multiple TikTok influencers to offer tailored denim in this year’s Levi’s Haus Miami activation.

Miami 130

Miami Video Branding Online 130

BankInovation

JUNE 19, 2020

This week, Bank Innovation took a look a Verint report that ranked some of the country’s biggest banks based on their crisis customer experience during the COVID-19 pandemic. Smaller banks, meanwhile, are pursuing stand-alone brands despite the fact that bigger banks have stumbled with their own digital offshoots.

Branding 64

Branding Customer Experience Innovation Report 64

Perficient

NOVEMBER 20, 2020

Photo and video shoots require a big investment in time and budget and the end result may be just a single asset or a few shots for you to use. Stock footage and photography exists, but they don’t always quite fit the bill when you are wanting to create powerful, on-brand digital experiences.

Video 322

Video Tools Digital Strategies Marketing 322

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

JULY 1, 2020

GlobalData analysts say the closure of a number of luxury-branded stores across Asia Pacific makes a short-term recovery unlikely. COVID-19 has forced luxury brands to postpone their fashion shows and cancel promotions events, and has disrupted supply chains,” GlobalData Retail Analyst Suresh Sunkara said. billion in 2019.

Branding 246

Branding Regional United States Groups 246

Bank Innovation

SEPTEMBER 6, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, September 6, 2019.

Tools 170

Tools Video Branding Innovation 170

The Financial Brand

JANUARY 24, 2021

Rich media, like personalized videos, are the key to increased sales, engagement, onboarding success, retention and CX in banking. The post Personalized Video Can Boost Engagement and ROI in Banking appeared first on The Financial Brand.

Video 39

Video Branding Customer Experience Marketing Strategies 39

Perficient

APRIL 14, 2022

Applying data to consumer interactions and leveraging it for predictive and prescriptive relationship strategies creates the information required to invoke real-time interactions such as suggestions for the next best actions based on knowledge of a customer and their goals. . Understanding Our People .

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

JUNE 15, 2016

The recent “Chewbacca Mask” viral escapade demonstrated one solid truth: The finest minds of Madison Avenue – Don Draper himself (were he real) – could not come up with any advertisement for a product better than a truly delighted and satisfied customer.

Branding 100

Branding Video Mobile Bitcoin 100

The Financial Brand

JUNE 14, 2021

The post Chatbots, Live Chat, Video, Virtual Assistants: Which One Wins? appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Consumer use of these new digital channels is climbing and satisfaction overall is high for some of them, but key differences remain.

Video 42

Video Banking Trends Analysis Trends 42

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us. What’s filling in the gap?

Customer Experience 122

Customer Experience Branding Tools Strategy 122

Perficient

APRIL 20, 2023

And those consumers desire digital experiences that are personalized and meaningful. In fact, Gartner shares that brands risk losing 38 percent of customers from poor personalization efforts. That’s a whole lot of consumers, all of whom come with unique expectations, needs, and data.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

Bank Innovation

NOVEMBER 27, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, November 29, 2019.

Video 259

Video Fintech Operations Customer Experience 259

Perficient

FEBRUARY 4, 2021

Designing with accessibility in mind creates a better site/experience for all users. An accessible site can bring in additional customers and provide brand differentiation from your competitors. An accessible site can also tie in and reinforce your company’s brand values. Using text instead of images when possible.

UX 531

UX Guidelines Compliance Study 531

BankInovation

JUNE 26, 2020

This week, MLBM released its 2020 Brand Intimacy Study. Financial services ranked 11th out of 15 industries when it comes to emotionally connecting with customers. We’ve created what we call a ‘data intelligence platform’ that pulls together information on our customers, but […].

Branding 64

Branding Study Data Industry 64

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

The Financial Brand

MARCH 25, 2020

Interest in live video banking was warming up prior to coronavirus. The post Will the Pandemic Catapult Mobile Video Banking Into the Big Time? appeared first on The Financial Brand. Now it's hotter as the technology is used as a branch alternative.

Video 40

Video Mobile Branding Technology 40

Gonzobanker

NOVEMBER 29, 2016

machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). Customer Transition.

Video 60

Video Strategy Branch Strategies ATM 60

Gonzobanker

NOVEMBER 29, 2016

machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). Customer Transition.

Video 60

Video Strategy Branch Strategies ATM 60

Perficient

OCTOBER 29, 2020

For any brand that promises to entertain, motivation should center on pleasure. Turntable seamlessly adapts the video display to match the orientation of the device as it changes position. Quibi even worked with directors and editors to optimize video for Turntable. In the FBM, motivation is defined as the reason for action.

US 294

US social media User Experience Digital Strategies 294

FICO

MAY 15, 2023

The solution is built on an intelligent, cloud-based, two-way customer communication platform called FICO® Customer Communication Services (CCS) and delivers more than half a million unique messages a month and has improved customer engagement. “As You can read more about this story in the full media release.

Payments 52

Payments Video Customer Experience social media 52

FICO

MAY 3, 2018

That means that 63 out of every 100 customers handled in NAB Collections would promote their positive experience to others. Now there’s a thought, brand promotion from those you might not expect! They needed a lot of people to service customers and a lot of the calls weren't very effective. embed][link].

Analytics 40

Analytics Video Guidelines National 40

FICO

APRIL 30, 2018

That means that 63 out of every 100 customers handled in NAB Collections would promote their positive experience to others. Now there’s a thought, brand promotion from those you might not expect! They needed a lot of people to service customers and a lot of the calls weren't very effective. embed][link].

Analytics 40

Analytics Video Guidelines National 40

The Financial Brand

APRIL 23, 2019

Better technology and consumer acceptance are making live video chat a must-have for financial marketers. The post Consumers Love Chatting With Two-Way Video Banking Tech appeared first on The Financial Brand.

Video 30

Video Branding Technology Marketing 30

PYMNTS

MARCH 18, 2019

There is no shortage of up-and-coming cosmetics brands promising consumers a more personalized, customized experience. Jouer , a makeup brand that entered the scene 11 years ago, has seen many such up-start competitors rise … and fall. Then there are older brands that are luxury , but there is not much middle ground.

Branding 108

Branding social media Strategy Video 108

PYMNTS

MAY 21, 2020

As with most every retail category, there are cross-currents in the health and beauty space, and they extend to the cosmetics customer experience as well. The digital shift will dictate how cosmetics are shopped and purchased in several ways, according to Alice Kim, founder of D2C and retail cosmetics brand Elizabeth Mott.

Video 149

Video Retail Online Customer Experience 149

PYMNTS

JULY 11, 2018

QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth.

Company 102

Company New York City Fraud Retail 102

Digital Growth Institute

OCTOBER 27, 2022

Financial brands have an exciting opportunity to merge messaging, audio, and video into a seamless multichannel digital customer experience. So why are many financial brands stubbornly sticking with old-fashioned phone calls? “Most banks have an interaction pie that looks like 80% phone calls and 20% live chat.” -Dan

Video 29

Video Customer Experience Branding 29

PYMNTS

OCTOBER 22, 2020

When streaming on-demand movies at scale became viable around 2007, a new household brand name emerged: Netflix. It charged out of the gate to disrupt giant Blockbuster Video’s dominance of rentals by using tech and customer experience: online ordering, shipping DVDs by mail and no late fees.

Video 176

Video Apple Comparison New York 176