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What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 3 of 3)

Perficient

Our story so far has explored the gap between what customers expect and what brands deliver. When CX responsibility is divvied up across functional areas, brand consistency is likely to suffer. Customers expect dependable, connected experiences from brands. Perficient: Digital Strategy Experts. Maybe not just yet.

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Retailers Rethink Store Concepts, Digital Strategies Amid New Realities

PYMNTS

The Swedish home furnishings retailer is planning to cut back on its catalog emphasis and has canceled plans for some new retail locations in an effort to improve its eCommerce platform and digital customer service. The company also launched a new co-branded Visa rewards card with Alliance Data.

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Today In Payments: DOJ Approves Mastercard's Finicity Acquisition; Airbnb Files For IPO

PYMNTS

Germany's Razor Group, which works to acquire and scale Amazon brands, has raised 25 million euros (about $26.7 Vaccine Provides Hope, But Sports And Concerts Keep Live Event Plans Flexible. Customers can also split purchases with other users on PayPal and Venmo and receive the credit directly back to their card. The vaccine is close.

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Test And Measure: How To Capture The Retail Digital Shift

PYMNTS

The digital shift, to paraphrase Gil Scott-Heron , will not be televised – but it will be measured. Retailers and direct-to-consumer (D2C) brands that are now seeing their eCommerce sales take flight would be remiss to ignore the data being generated by the digital shift and the potential marketing opportunities.

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Reinventing Financial Services

Insights on Business

To further complicate the landscape, customer expectations continue to evolve, as they anticipate seamless service and experience across brand touchpoints. On May 2 we hosted an event with the Economist, “Reinventing Financial Services” to convene clients and industry experts to discuss just that.

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Key takeaways from ThinkBIG 2024: Insights for banks and credit unions

Abrigo

Don't miss news about the ThinkBIG conference and other Abrigo events. Chance-Chin elaborated on her bank’s digital strategy, which combines modern technology with close customer relationships. "We "The sleeping giant of depositors accustomed to zero interest rates is now awake and expects 5%.

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Florida Retail Reopening Fails To Draw Consumers

PYMNTS

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. Meanwhile the digital shift momentum continues to draw new infrastructure. A report from Tampa, among others, showed that few of the outlet stores took advantage.

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