Perficient

FEBRUARY 25, 2021

Our story so far has explored the gap between what customers expect and what brands deliver. When CX responsibility is divvied up across functional areas, brand consistency is likely to suffer. Customers expect dependable, connected experiences from brands. Perficient: Digital Strategy Experts. Maybe not just yet.

Meeting 309

Meeting Customer Experience Branding Leadership 309

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

DECEMBER 6, 2019

Fast casual chain Chipotle Mexican Grill became one of the first major restaurant brands to pioneer the mobile ordering experience in 2008. The company has since expanded its digital ordering portfolio to include artificial intelligence (AI)-powered phone ordering, drive-thru pickup lanes and a reordering feature through Amazon’s Alexa. .

Strategy 130

Strategy Innovation Digital Strategies System 130

PYMNTS

MARCH 27, 2019

To present brands that allow them to stand out from retail competitors, merchants in the hospitality space are turning to innovations. According to the PYMNTS Retail Innovation Readiness Index , nearly eight in 10 accommodation and food services merchants — or 77.4 percent — cite innovation as key for keeping them in the hunt.

Innovation 130

Innovation Branding Retail Meeting 130

PYMNTS

SEPTEMBER 3, 2019

CellPoint Mobile, which specializes in digital commerce and payment solutions for airlines and travel companies, today rebranded as CellPoint Digital with a new website and product offerings, the company said in a press release on Tuesday (Sept. We started out with a radical, mobile-first solution.

Mobile 129

Mobile Payments Branding User Experience 129

The Financial Brand

OCTOBER 8, 2018

The bank is betting everything on an innovative alternative to the tech-heavy, AI-saturated strategies drenching fintechs and other competitors. The post Umpqua Bank Doubles Down On Its Human+Digital Strategy (Here’s Why) appeared first on The Financial Brand.

Digital Strategies 30

Digital Strategies Strategy Branding Innovation 30

PYMNTS

MAY 22, 2018

Ahold Delhaize USA , the supermarket operator, announced news on Tuesday (May 22) that it is creating a new entity dubbed Peapod Digital Labs, which will drive digital and eCommerce innovation. In a press release , the company said it has named JJ Fleeman as president of Peapod Digital Labs and chief eCommerce officer.

Branding 100

Branding Innovation America Strategy 100

PYMNTS

MARCH 19, 2018

The acquisition is part of L’Oreal’s plan to accelerate its digital strategy and to provide its 34 international brands with innovative technologies that enhance the beauty experience. Its technology is used by almost all of the major beauty brands, L’Oreal said in the press release.

Branding 116

Branding Innovation Digital Strategies Technology 116

PYMNTS

JUNE 21, 2018

Putting a digital spin on makeup try-ons, L’Oréal is using augmented reality (AR) to enable beauty advisers to virtually put suggested products on a customer’s face as part of a consultation. The feature, which is dubbed Live Makeup Consultation, will launch for L’Oréal’s NYX Cosmetics brand, Retail Dive reported.

Video 142

Video Branding Digital Strategies Technology 142

Perficient

NOVEMBER 20, 2020

Stock footage and photography exists, but they don’t always quite fit the bill when you are wanting to create powerful, on-brand digital experiences. However, in order to achieve and sustain this level of truly individualized digital experience, you’ll have to do more than just create a lot of content.

Video 322

Video Tools Digital Strategies Marketing 322

Abrigo

JUNE 4, 2024

Takeaway 2 The panel encouraged banks and credit unions to change their approach to compliance and technology, getting compliance involved sooner in new initiatives to encourage safe innovation. Chance-Chin elaborated on her bank’s digital strategy, which combines modern technology with close customer relationships. "We

Compliance 221

Compliance Community Bank Community Conference 221

PYMNTS

DECEMBER 22, 2020

This pressure to innovate is affecting QSRs of all sizes, from independent eateries serving loyal local followings to national or even international behemoths reaching millions of customers each year. Since the pandemic began, we have accelerated our digital investment,” she said. “I I don’t see that slowing down.” .

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

NOVEMBER 7, 2019

“This partnership will enable the AliExpress Russia JV to accelerate the development of the digital consumer economy of Russia and CIS countries in ways that no one party could accomplish alone,” Daniel Zhang, chief executive officer of Alibaba Group, said at the time. .

Digital Strategies 100

Digital Strategies Operations Regional Innovation 100

Perficient

OCTOBER 29, 2020

For any brand that promises to entertain, motivation should center on pleasure. That meant it needed viewers to not only discover its brand, download its app, register and begin watching but also to subscribe at either a $5 or $8 monthly payment level. In the FBM, motivation is defined as the reason for action.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

JUNE 5, 2019

“This partnership will enable the AliExpress Russia JV to accelerate the development of the digital consumer economy of Russia and CIS countries in ways that no one party could accomplish alone,” said Daniel Zhang, CEO of Alibaba Group. He continued, “Alibaba’s mission is to make it easy to do business anywhere.

Digital Strategies 122

Digital Strategies Groups Mobile Innovation 122

PYMNTS

NOVEMBER 17, 2020

Germany's Razor Group, which works to acquire and scale Amazon brands, has raised 25 million euros (about $26.7 Customers can also split purchases with other users on PayPal and Venmo and receive the credit directly back to their card. Germany's Razor Nets $33M to Buy, Grow Amazon Sellers. million) in a new funding round.

Payments 130

Payments Michigan Fraud Digital Strategies 130

PYMNTS

MARCH 6, 2020

Since the dawn of the internet in the mid-90s, there have been some genius ideas and some completely innovative business models. New companies now aim to be used as a verb by creating an innovative way to buy goods – such as: “I floated it.”. Rizvi has retained a marketing company to focus on brand awareness and customer acquisition.

Hawaii 141

Hawaii social media Innovation Digital Strategies 141

PYMNTS

DECEMBER 15, 2017

Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else. If they’re not there, they’re losing out to other brands who are.

Retail 129

Retail Branding Mobile Tools 129

PYMNTS

JANUARY 11, 2021

Digitization strategies that were set forth well before the pandemic quickly proved instrumental in achieving those goals. Morgan is also focusing on growing small business payment services and innovation — including its proprietary JPM Coin and its newly branded blockchain unit, Onyx by J.P.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

FEBRUARY 6, 2020

The very best among them have large digital strategies that address the full guest experience, from ordering on a mobile device to purchasing on-site right up through food delivery and encouraging the next visit. Innovation Sparks. The stakes are too high to stay behind the pack for too long.

Mobile 191

Mobile Operations Technology Payments 191

PYMNTS

DECEMBER 18, 2019

From McDonald’s to Starbucks , quick-service innovators are expanding their mobile ordering efforts with the inclusion of delivery. KFC , for its part, will look into new drive-thru technologies such as menu boards that are powered by artificial intelligence (AI) in its digital strategy for next year.

Mobile 131

Mobile New York City Innovation New York 131

PYMNTS

JUNE 7, 2017

Born shortly before the turn of the century in Rio de Janeiro by Eduardo Ourivio and Mário Chady, the chain today, almost 20 years down the line, is a much bigger brand than even its founders ever expected it would be. The partnership with NCR continues to drive the digital platforms of our brand.

Mobile 108

Mobile Branding Digital Strategies Maine 108

Perficient

FEBRUARY 24, 2021

The digital world is global, now, more than ever. 2020 was a year that challenged companies in every industry to not only adapt to an increasingly digital world, but to innovate quickly and accelerate their digital initiatives to survive in the competitive marketplace.

Software 294

Software United States Strategy Industry 294

Cisco

MAY 5, 2021

Technology-fueled disruptors continue to threaten traditional financial businesses with the rise of fintech, challenger banks, and digital-only financial services. At imimobile, we’re focused on enabling the world’s top financial brands to compete with disruptors and fintech’s. Real-time SMS communications. Social channels.

Customer Experience 133

Customer Experience Branding Tools Strategy 133

Insights on Business

MAY 12, 2017

To further complicate the landscape, customer expectations continue to evolve, as they anticipate seamless service and experience across brand touchpoints. The cultural strategy, nimble operating models, and traction with niche customer bases mean that emerging fintechs can help established firms penetrate new and adjacent markets.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

FEBRUARY 23, 2018

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. And with its scale in mobile payments and loyalty members, the company is well-positioned for other innovative initiatives. But McDonald ’s Corp. million active members.

Online 101

Online US Payments Mobile 101

Perficient

SEPTEMBER 29, 2020

He’s an amazing talent in terms of overall digital strategy and really helping clients develop a vision and, for that matter, drive digital transformation. It’s been a pleasure working with you and bringing some of your ideas to our digital strategies as well. Jim: Thanks, Eric.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

AUGUST 6, 2020

Brands (parent of KFC, Pizza Hut and Taco Bell) saw revenue drop more than $1 billion. As such unknowns proliferate, the winning digital strategy seems to involve casting a wider net – and making it easier for consumers to easily (and remotely) access QSRs whenever they choose instead of at traditional peak hours.

Examples 108

Examples Digital Strategies Maine Innovation 108

Cisco

OCTOBER 19, 2020

The dramatic change of habit in the behavior of banking customers, digital natives or not, has brought adoption of digital payment methods and new interaction channels. Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry.

User Experience 79

User Experience America Security Digital Banking 79

PYMNTS

DECEMBER 15, 2017

And why a payment card at all, when banking services are overwhelmingly shifting to digital , and when the digital-first generation is the product’s prime target? Cozzo and Webster discussed how the prepaid element fits into Mastercard’s digital strategy, and how it answers millennials’ top three priorities.

Millennials 134

Millennials Management Cards Security 134

Gonzobanker

NOVEMBER 26, 2018

In recent years, technology and digital strategy have become integral parts of the bank shareholder value discussion, yet for the 90 or so banks in the $10 billion to $50 billion asset size range, core providers remain ill-equipped to assist regional banks in enabling the execution of their technology strategies.

Regional 87

Regional Strategy Technology Innovation 87

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Technology 113

Technology Resources Fraud Strategy 113

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). Essentially, the right cloud strategy really matters.

Trends 75

Trends Cyber Security Big Data Analytics 75

PYMNTS

DECEMBER 6, 2019

Merchants would be wise to consider how consumers want to pay, and whether alternative payment methods such as buy now, pay later (BNPL) could help alleviate their holiday financial stresses, according to Nick Kaplan, president of plus-size fashion brand Fashion To Figure. Curing the $2.4T

Millennials 101

Millennials Colorado Google Leadership 101

PYMNTS

AUGUST 10, 2018

For example, Freckle IoT has launched a app called Killi , which allows consumers to “opt in and select specific pieces of personal information that they would like to share with brands in exchange for money.” Sargi Mann, executive VP and head of digital strategy and investments at Havas Media Group, told Ad Age.“Data

Online 101

Online social media Baltimore Data 101

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). Essentially, the right cloud strategy really matters.

Trends 48

Trends Cyber Security Big Data Analytics 48

FICO

MARCH 28, 2023

When asked about their ability to effectively use the data for things like targeting customers, supporting their brand and products, and developing new products, there was an obvious lean toward being “ineffective” versus “effective.” Innovation and efficiency can go together. This points to a bigger issue.

How To 52

How To Analytics Data Strategy 52