The Financial Brand

NOVEMBER 8, 2020

The post Financial Institutions Benefit from AI, But Consumers Remain Skeptical appeared first on The Financial Brand. Six steps can accelerate AI's impact on customer experience.

Customer Experience 43

Customer Experience Branding Innovation Strategies Leadership 43

The Financial Brand

MAY 23, 2021

Innovation in banking is required to respond to customer needs and competitive changes faster and with greater effectiveness. The post Innovation Ranks More Important Than Ever in Banking appeared first on The Financial Brand.

Innovation 43

Innovation Branding Innovation Strategies Leadership 43

The Financial Brand

OCTOBER 7, 2021

The post Digital Banking Disruption Has Only Just Begun appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Financial institutions that plan in anticipation of ongoing disruption will be better prepared for future challenges and competitive opportunities.

Digital Banking 43

Digital Banking Banking Trends Analysis Trends 43

The Financial Brand

JANUARY 3, 2021

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes. The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand.

Retail 43

Retail Banking Trends Strategy Digital Banking 43

The Financial Brand

JULY 29, 2021

Having innovation as a priority is the first step, but it rarely goes further without first overcoming common roadblocks. The post 4 Reasons Why Digital Banking Teams Struggle to Innovate appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 43

Digital Banking Innovation Banking Trends Analysis 43

The Financial Brand

FEBRUARY 9, 2021

appeared first on The Financial Brand. All-digital all the time is the fintech-inspired rage, but as cost-cutting, competition and COVID drive more automation, humanity gets lost. The post Can Digital Transformation Become Too Much of a Good Thing for Banks?

Branding 43

Branding Fintech Innovation Strategies Leadership 43

The Financial Brand

FEBRUARY 8, 2021

The post How Banks & Credit Unions Can Build Agile Culture Out of COVID Chaos appeared first on The Financial Brand. Employees of traditional financial institutions had to learn a lot in a hurry, while being ultra-flexible. Don't throw that experience away.

Branding 43

Branding Innovation Strategies Leadership Innovation 43

The Financial Brand

AUGUST 18, 2020

Success will hinge on digital innovation to meet new competition, personalized service, redefining risk and managing a remote workforce. The post Five ‘New Normal’ Imperatives for Retail Banking After COVID-19 appeared first on The Financial Brand.

Retail 43

Retail Meeting Innovation Branding 43

The Financial Brand

AUGUST 4, 2021

The post Executing What’s Possible With Digital Banking Transformation appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Successful digital banking transformation requires prioritizing what is needed today against what's required for the future.

Digital Banking 42

Digital Banking Banking Trends Analysis Trends 42

The Financial Brand

JANUARY 12, 2022

The post Technology Is Only One Piece of True Digital Transformation in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Banks and credit unions have readily embraced 'digital transformation,' but few understand what it entails beyond customer-facing apps.

Technology 43

Technology Banking Trends Analysis Trends 43

The Financial Brand

MARCH 9, 2021

The post To Achieve Big Transformation Changes in Banking, Think Small appeared first on The Financial Brand. Financial institutions need to rethink their perspective about progress, embracing small changes that will lead to remarkable results.

Branding 42

Branding Customer Experience Innovation Strategies Leadership 42

The Financial Brand

JANUARY 2, 2022

The post Retail Banking Reflections and Keys to Success for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The best way to prepare for the future is to reflect on the progress and shortfalls of the past.

Retail 43

Retail Banking Trends Analysis Trends 43

The Financial Brand

SEPTEMBER 26, 2021

The post Neobank Alternative: Building a Hybrid Digital-First Bank from Scratch appeared first on The Financial Brand - Banking Trends, Analysis & Insights. New Florida institution, built by two banking veterans on a modern tech platform, may be what the start-up of the future will look like.

Florida 43

Florida Banking Trends Analysis Trends 43

The Financial Brand

SEPTEMBER 19, 2021

The post 4 Practical Ways to Create Lasting Innovation in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Yet many institutions fail to make changes that produce results. Here's why.

Innovation 43

Innovation Banking Trends Analysis Trends 43

The Financial Brand

NOVEMBER 2, 2020

The post 4 Ways to Improve Bank and Credit Union CX Without Technology appeared first on The Financial Brand. Retail bankers must first address the essentials, including journey mapping.

Technology 42

Technology Branding Retail Data 42

The Financial Brand

AUGUST 29, 2021

Clear strategies and definite actions are needed. The post 10 Factors That Will Determine Banks’ Future Relevance appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Banks and credit unions no longer have a cushion of time to meet competitive challenges.

Banking Trends 43

Banking Trends Analysis Strategy Meeting 43

The Financial Brand

MAY 7, 2020

The post The Three Factors that Thwart Agile Banking, and How to Overcome Them appeared first on The Financial Brand. How self-defeating rewards, conflicting goals, and being too risk averse doom many financial institutions' efforts to adopt modern methods.

How To 42

How To Branding Innovation Strategies Leadership 42

The Financial Brand

JANUARY 26, 2020

The post Important Innovation Lessons for Banking from Clayton Christensen appeared first on The Financial Brand. Banking must embrace the advice of the late Clayton Christensen to survive in the future.

Innovation 42

Innovation Branding Innovation Strategies Leadership 42

The Financial Brand

OCTOBER 22, 2020

The post AI Innovation in Banking Is on the Threshold of Significant Advances appeared first on The Financial Brand. Finding the right balance of internal capabilities and outside expertise will be crucial to success and may prompt more fintech acquisitions.

Innovation 41

Innovation Branding Fintech Innovation Strategies 41

The Financial Brand

JANUARY 16, 2022

The post The Secret to Bank Innovation Goes Way Beyond ‘Culture Change’ appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Willingness to act when the outcome is unknown and to look for options on 'the edge of money' are crucial for financial institution growth.

Innovation 41

Innovation Banking Trends Analysis Trends 41

The Financial Brand

JUNE 24, 2021

The post Community Bank Builds Future on ‘Banking as a Service’ & Google Plex appeared first on The Financial Brand - Banking Trends, Analysis & Insights. 21 deals with neobanks and fintechs like Aspiration, Ellevest and Greenwood sent a community bank down an unexpected (and profitable) path.

Community Bank 41

Community Bank Community Google Banking Trends 41

The Financial Brand

JANUARY 5, 2020

The post How to Avoid Irrelevance in the New Decade appeared first on The Financial Brand. Bank and credit union managers have no choice but to embrace sweeping industry change if they, and their institutions, wish to move forward.

How To 39

How To Branding Industry Management 39

The Financial Brand

SEPTEMBER 22, 2021

The post 3 Keys to the Future of Banking: Partnerships, Openness & Advice appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Small and midsize financial institutions need to embrace “conscious banking” – becoming more like trusted advisors and less product-focused.

Banking Trends 39

Banking Trends Analysis Trends Branding 39

The Financial Brand

DECEMBER 5, 2021

The post 3 Ways Any Financial Institution Can Move with Fintech Speed appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Hands down, speed is the biggest competitive advantage a bank or credit union can have. Here's why, and what it takes to dial it up.

Fintech 39

Fintech Banking Trends Analysis Trends 39

The Financial Brand

FEBRUARY 24, 2021

The post Financial Institutions Don’t Give People What They Need (But They Could) appeared first on The Financial Brand. Huge financial uncertainty among Americans could be relieved if banks and credit unions offer proactive and automated guidance and tools.

Tools 38

Tools Branding Innovation Strategies Leadership 38

The Financial Brand

MAY 3, 2020

The post Just ‘Surviving’ is Growth Plan for One in Three Financial Institutions appeared first on The Financial Brand. A study identifies priorities and investments to change that outlook.

Study 37

Study Branding Customer Experience Innovation Strategies 37

The Financial Brand

APRIL 20, 2021

The post An OCC Insider’s Perspective on Fintechs and Bank Charters appeared first on The Financial Brand. Former agency attorney predicts fintech applications for full charters will become commonplace as banking evolves.

Fintech 37

Fintech Branding Innovation Strategies Leadership 37

The Financial Brand

NOVEMBER 18, 2020

appeared first on The Financial Brand. With many banking employees still working from home, video meetings are the norm. But bad tech or employees' workarounds may cause leaks. The post When Banking Staffers Videoconference from Home Who Else Watches?

Video 37

Video Meeting Branding Innovation Strategies 37

The Financial Brand

JANUARY 11, 2022

Innovative minds in other industries have come up with terrific ways to improve customer experience that banks and credit unions can borrow. The post Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Industry 38

Industry Banking Trends Customer Experience Analysis 38

The Financial Brand

FEBRUARY 1, 2021

But sound strategy beats sleepless nights. appeared first on The Financial Brand. Dismissing challengers in any form is a luxury no bank or credit union can afford any longer. The post Do Fintechs Scare You As Much As They Do These CEOs?

Fintech 35

Fintech Strategy Branding Innovation Strategies 35

The Financial Brand

OCTOBER 27, 2020

The post Now Hiring: Banks & Credit Unions Need Digital Transformation Architects appeared first on The Financial Brand. Creating a hybrid marketing/IT position could help break data and cultural logjams and improve both personalization and customer engagement.

Branding 34

Branding Data Marketing Customer Experience 34

The Financial Brand

AUGUST 4, 2019

Innovation in banking needs to be an ongoing process that transcends the entire organization, improving efficiency as well as the customer experience. The post Financial Institutions Must Become Digital Innovators appeared first on The Financial Brand.

Innovation 33

Innovation Customer Experience Branding Innovation Strategies 33

The Financial Brand

NOVEMBER 5, 2018

The future of banking will require new technologies, new strategic partners, new skills, an innovative spirit and a completely different culture. The post Banking’s Past Does Not Dictate Its Future appeared first on The Financial Brand.

Innovation 32

Innovation Branding Technology Innovation Strategies 32

The Financial Brand

MAY 16, 2021

The post The 5 Biggest Missteps Banks Make When Retooling Their Internal Culture appeared first on The Financial Brand. Most culture-change efforts end up doing little except allowing executives to 'check the box.' Here's what's needed to create real change.

Branding 32

Branding Innovation Strategies Leadership Innovation 32

The Financial Brand

FEBRUARY 6, 2019

The post Financial Institutions Must Kill Pain Points in Their Customer Experience appeared first on The Financial Brand. Financial institutions must rip a page out of the fintech playbook by reducing friction and eliminating pain points in the customer journey.

Customer Experience 31

Customer Experience Branding Fintech Innovation Strategies 31

The Financial Brand

OCTOBER 31, 2018

How do banking providers overcome the biggest obstacle when trying to attract talented innovators — namely that they are a bank? The post Why Would Innovators Want to Work With a Bank? appeared first on The Financial Brand.

Innovation 30

Innovation Branding Innovation Strategies Leadership 30

The Financial Brand

FEBRUARY 2, 2020

The post Bleak Future for Community Financial Institutions That Fail to Adapt appeared first on The Financial Brand. Bank and credit union leaders analyze the challenges facing smaller institutions, and bluntly assess how they must regain competitive mojo.

Community 30

Community Branding Innovation Strategies Leadership 30