Bank Innovation

DECEMBER 16, 2019

The brand released a new current account for U.K. Virgin Money is making a play for the mass affluent. customers last week, the first product launched by the bank since it was acquired by CYBG in 2018. With its mixture of personal finance management tools, savings features and remodeled branches, Virgin Money is aiming for […].

Strategy 243

Strategy Community Tools Branding 243

Bank Innovation

SEPTEMBER 17, 2019

On the heels of the fifth anniversary of Citizens Bank‘s IPO next week, the bank has launched a product and brand approach based on customer journeys called Made Ready. The strategy won’t result in any immediate changes in customer experience.

Customer Experience 199

Customer Experience Data Branding Strategy 199

Bank Innovation

OCTOBER 30, 2019

Earlier this month, Ally Bank launched the Ally + Monopoly game, which allowed customers and potential clients to engage with the brand through a digital version of the popular board game. Ally Bank just closed out a personal finance experiment using storied board game Monopoly as a launch pad for financial literacy.

Tools 231

Tools Branding Innovation Strategies Groups 231

Bank Innovation

MARCH 6, 2020

Rising Bank, which is Midwest BankCentre’s digital-only brand, goes to pains to ensure customers get routed to a real person, even if the CEO is […]. The inability to reach someone outside of business hours is a source of friction for some digital bank customers, but Rising Bank wants to set itself apart through one-on-one attention.

Digital Banking 221

Digital Banking Branding Customer Experience Innovation Strategies 221

Bank Innovation

OCTOBER 21, 2019

N26, the digital-only banking brand based out of Berlin, began a staged rollout of its app in the U.S. The brand launched in Europe in 2015 and has since gained 3.5 earlier this summer before becoming widely available to American consumers in August. million customers in 25 countries, according to a company statement.

Branding 186

Branding Company Innovation Strategies Strategy 186

BankInovation

JUNE 26, 2020

This week, MLBM released its 2020 Brand Intimacy Study. Financial services ranked 11th out of 15 industries when it comes to emotionally connecting with customers. Citizens Bank, meanwhile, is transforming its technology core through a data-driven personalization engine.

Branding 64

Branding Study Data Industry 64

PYMNTS

APRIL 6, 2017

Unfortunately, there’s no magical crystal ball that can provide a glimpse into the future of retail. Considering all of the new technologies, changing consumer behaviors and innovation taking place across the retail sector, we have no way of knowing exactly what’s coming next. Seeing Retail Differently.

Retail 104

Retail Innovation Mobile Technology 104

BankInovation

JUNE 19, 2020

This week, Bank Innovation took a look a Verint report that ranked some of the country’s biggest banks based on their crisis customer experience during the COVID-19 pandemic. Smaller banks, meanwhile, are pursuing stand-alone brands despite the fact that bigger banks have stumbled with their own digital offshoots.

Branding 64

Branding Customer Experience Innovation Report 64

Bank Innovation

JULY 9, 2019

Capital One is determined to turn its digital assistant Eno into an affable, personal finance watchdog to build loyalty between the brand and its cust.

Capital 150

Capital Branding Innovation Strategies Strategy 150

The Financial Brand

JANUARY 20, 2022

The post 9 Misunderstood Fintech Trends Impacting Retail Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Some, like Banking-as-a-Service are widely known. Others, like embedded finance and DeFi are emerging. Not all trends will have equal impact.

Trends 43

Trends Retail Fintech Banking Trends 43

The Financial Brand

FEBRUARY 5, 2020

The post Platforms for Retail Banking Could Turn Rivals into Allies appeared first on The Financial Brand. Financial institution can broaden offerings to consumers by creating Amazon-like marketplaces to distribute services from multiple providers.

Retail 42

Retail Branding Innovation Strategies Strategy 42

The Financial Brand

JANUARY 2, 2022

The post Retail Banking Reflections and Keys to Success for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The best way to prepare for the future is to reflect on the progress and shortfalls of the past.

Retail 43

Retail Banking Trends Analysis Trends 43

The Financial Brand

JANUARY 13, 2021

The post Why Bitcoin and Retail Banking Make a Good Combination appeared first on The Financial Brand. If you question that premise, read why bitcoin rewards checking is one bank's calculated move to get ahead of the long-term crypto trend.

Bitcoin 42

Bitcoin Retail Trends Branding 42

The Financial Brand

AUGUST 18, 2020

Success will hinge on digital innovation to meet new competition, personalized service, redefining risk and managing a remote workforce. The post Five ‘New Normal’ Imperatives for Retail Banking After COVID-19 appeared first on The Financial Brand.

Retail 43

Retail Meeting Innovation Branding 43

The Financial Brand

JANUARY 3, 2021

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes. The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand.

Retail 43

Retail Banking Trends Strategy Digital Banking 43

The Financial Brand

JANUARY 11, 2021

The post Is Challenger Bank Chime the Future of Retail Banking? appeared first on The Financial Brand. The Chime juggernaut received a rocket boost from COVID's impact on consumers. What bankers must know about this tech-powered 'alt bank.'.

Retail 40

Retail Branding Customer Experience Innovation Strategies 40

Bank Innovation

NOVEMBER 27, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, November 29, 2019.

Video 259

Video Fintech Operations Customer Experience 259

BankInovation

MAY 21, 2020

Miami-based Pacific National Bank is using a stand-alone digital brand called Facile to reach younger customers and position itself for long-term success. It’s aimed at giving the bank a peak into what we think banking is going to look like. There is certainly a change that is going on now,” said Carlos Mejia, senior vice […].

Miami 98

Miami Digital Banking National Branding 98

BankInovation

MAY 22, 2020

The company told Bank Innovation it wants to eliminate cost as a barrier for smaller banks and credit unions to sign up for the service. Barwick Bank, meanwhile, is using technology from Finastra to create brand new digital channels. The bank currently […].

Innovation 98

Innovation Branding Technology Company 98

The Financial Brand

JANUARY 6, 2019

The post Top 10 Retail Banking Trends and Predictions For 2019 appeared first on The Financial Brand. 2019 banking trends and outlooks from financial services leaders and influencers as well as financial institutions from around the world.

Banking Trends 33

Banking Trends Trends Retail Branding 33

BankInovation

JUNE 18, 2020

Some of the largest banks in the world have stumbled this past year with their forays into standalone brands. Last summer, JPMorgan Chase shuttered its standalone app, Finn. Royal Bank of Scotland followed suit with Bo in May. Wells Fargo & Co.’s s Greenhouse is still in a seven-state pilot — after more than a year […].

Branding 81

Branding Customer Experience Innovation Strategies National 81

The Financial Brand

DECEMBER 9, 2019

Streaming TV offers two lessons for financial marketers: You can't personalize too much and strong brand reputation and trust still count. The post Personalization’s Promise Drives Deals with Fintechs and Retail Partners appeared first on The Financial Brand.

Retail 23

Retail Fintech Branding Marketing 23

The Financial Brand

NOVEMBER 2, 2020

Retail bankers must first address the essentials, including journey mapping. The post 4 Ways to Improve Bank and Credit Union CX Without Technology appeared first on The Financial Brand. Digital transformation is not solely a tech and data challenge.

Technology 42

Technology Branding Retail Data 42

BankInovation

MAY 8, 2020

But as banks double down on their social media strategies, focusing on humanizing the brand rather than selling products could yield greater returns in the long run. […].

social media 13

social media Strategy Branding Innovation Strategies 13

The Financial Brand

JUNE 29, 2021

Anticipation about the mega-retailer's banking ambitions stokes fears, but the evolving role of hybrid fintech/neobank Green Dot is key. The post Walmart & Green Dot Turning Pre-Paid Cards into Checking Accounts appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Cards 42

Cards Banking Trends Analysis Trends 42

The Financial Brand

FEBRUARY 7, 2021

But they overlook a midwestern institution that gives away little to the megabanks in retail banking. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand. Some insist regional banks are doomed.

Regional 41

Regional Branding Retail Branch Strategies 41

The Financial Brand

JANUARY 13, 2021

Partnership with fintech backer Ribbit could bring major new financial services to masses in local communities that trust mega retailer. The post Walmart’s Fintech Deal Threatens a Much Deeper Banking Incursion appeared first on The Financial Brand.

Fintech 40

Fintech Community Branding Retail 40

The Financial Brand

MARCH 10, 2020

The post Retail Bankers Know They Need to Innovate: Here’s How to Do It appeared first on The Financial Brand. Trend Hunter CEO Jeremy Gutsche, a former banker, reveals four ways bank and credit union leaders can avoid the traps that kill new ideas.

Innovation 24

Innovation How To Retail Trends 24

The Financial Brand

JULY 5, 2021

Online platform brings upscale retail investment funding to smaller markets, providing housing and related construction credit opportunities. The post Consumers Funding Construction Loans in Innovative Fintech Model appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Innovation 37

Innovation Fintech Banking Trends Analysis 37

The Financial Brand

NOVEMBER 30, 2021

As part of a sweeping tech upgrade, a community bank brings retailing savvy to retail banking. The post Traditional Bank Borrows from Amazon to Build an App to Rival Neobanks appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Being 100+ doesn't have to mean 'out of date.'

Community Bank 31

Community Bank Banking Trends Analysis Community 31

The Financial Brand

JANUARY 20, 2021

Banking has been in the mega-retailer's sights for decades, but branches of its new fintech partnership in stores may not be in the cards. appeared first on The Financial Brand. The post Will Walmart Become Another ‘Friendly Neighborhood Banker’?

Branding 32

Branding Fintech Retail Cards 32

The Financial Brand

OCTOBER 30, 2018

Innovation in Retail Banking report shows growing commitment to innovation, but insufficient investment in advanced data analytics. The post Fintech, Big Tech Rivals Drive Growing Dedication To Innovation appeared first on The Financial Brand.

Innovation 31

Innovation Fintech Analytics Branding 31

The Financial Brand

JANUARY 13, 2021

Partnership with fintech backer Ribbit could bring major new financial services to masses in local communities that trust mega retailer. The post Walmart’s Fintech Deal Threatens a Much Deeper Banking Incursion appeared first on The Financial Brand.

Fintech 29

Fintech Community Branding Retail 29

The Financial Brand

DECEMBER 18, 2019

The impact of fintechs on retail banking is real but overplayed, says KBW's Fred Cannon. The post Analyst: ‘Innovation’s Great, But We Haven’t Seen Fintech Act 2 Yet’ appeared first on The Financial Brand. And startups are untested by a major slump.

Fintech 24

Fintech Innovation Branding Retail 24

The Financial Brand

AUGUST 8, 2021

appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Even without neobanks, it’s a tough fight out there as digitally-focused institutions duke it out with traditionals for market share. The post Do Traditional Institutions Still Have a Chance to Win the Banking War?

Banking Trends 21

Banking Trends Analysis Trends Branding 21

William Mills

SEPTEMBER 7, 2016

Silver Fusion Retail Outlet: Where Snowbirds Shop”. Integrated with major retailer API’s like Amazon, eBay, Best Buy and several other aspirational brands. Most PFM solutions come from a bank-oriented side; this seems to be taking the model from both the retailer and the banking side. What do people aspire to purchase?”

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

MAY 15, 2019

We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong. Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. FIS Global — FIS Innovation Lab.

Innovation 78

Innovation blockchain Technology Groups 78