Bank Innovation

FEBRUARY 10, 2020

Capital One is determined to turn its digital assistant Eno into an affable, personal finance watchdog to build loyalty between the brand and customers. Three years after Eno’s launch, the bank is adding capabilities that go beyond simple balance inquiries to proactive insights on customers’ spending behaviors.

Capital 322

Capital Branding Innovation Strategies Strategy 322

Bank Innovation

MARCH 6, 2020

Rising Bank, which is Midwest BankCentre’s digital-only brand, goes to pains to ensure customers get routed to a real person, even if the CEO is […]. The inability to reach someone outside of business hours is a source of friction for some digital bank customers, but Rising Bank wants to set itself apart through one-on-one attention.

Digital Banking 293

Digital Banking Branding Customer Experience Innovation Strategies 293

Bank Innovation

OCTOBER 29, 2019

Digital banking brand Varo has 1 million customers, and is pushing ahead with plans to become a nationally-chartered bank early next year, CEO Colin Walsh told Bank Innovation Tuesday.

National 284

National Innovation Digital Banking Branding 284

Bank Innovation

OCTOBER 30, 2019

Earlier this month, Ally Bank launched the Ally + Monopoly game, which allowed customers and potential clients to engage with the brand through a digital version of the popular board game. Ally Bank just closed out a personal finance experiment using storied board game Monopoly as a launch pad for financial literacy.

Tools 231

Tools Branding Innovation Strategies Groups 231

PYMNTS

FEBRUARY 23, 2020

To offer expanded services as it pursues a digital innovation strategy of harnessing partnerships to provide an enhanced customer experience, Fifth Third is teaming with Fundation for small business loans. Graziano continued, “This collaboration does exactly that.

Customer Experience 130

Customer Experience Innovation Strategies Guidelines Meeting 130

BankInovation

MAY 8, 2020

But as banks double down on their social media strategies, focusing on humanizing the brand rather than selling products could yield greater returns in the long run. […].

social media 13

social media Strategy Branding Innovation Strategies 13

Bank Innovation

MARCH 6, 2020

Rising Bank, which is Midwest BankCentre’s digital-only brand, goes to pains to ensure customers get routed to a real person, even if the CEO is […]. The inability to reach someone outside of business hours is a source of friction for some digital bank customers, but Rising Bank wants to set itself apart through one-on-one attention.

Digital Banking 221

Digital Banking Branding Customer Experience Innovation Strategies 221

Bank Innovation

OCTOBER 21, 2019

N26, the digital-only banking brand based out of Berlin, began a staged rollout of its app in the U.S. The brand launched in Europe in 2015 and has since gained 3.5 earlier this summer before becoming widely available to American consumers in August. million customers in 25 countries, according to a company statement.

Branding 186

Branding Company Innovation Strategies Strategy 186

PYMNTS

APRIL 2, 2020

Credit unions must discover where and how their members want to transact and then ensure their in-house growth and innovation strategies match up with those preferences. Attracting Customers With Unique Brand, Financial Stability. USSFCU was chartered in 1935 by nine U.S.

United States 174

United States Security Innovation Mobile 174

South State Correspondent

SEPTEMBER 20, 2022

Most banks will target around 6% of revenues next year for their marketing budget, and banks with strong brands and marketing programs target above 7%. All involved in any marketing effort should understand if it is about branding, sales funnel acquisition, funnel movement, conversion, or retention.

Conference 195

Conference Marketing social media Data 195

Bank Innovation

OCTOBER 3, 2019

The road to differentiation among fintech startups entered a new phase this week: patenting technology to put a brand’s stamp on it forever. On Tuesday, personal finance technology startup Movencorp confirmed that it patented its digital financial wellness product.

Technology 186

Technology Branding Fintech Company 186

Cisco

NOVEMBER 15, 2022

The emergence of open banking has dramatically changed the way people and small businesses manage their money and interact with financial tools and brands. It is critical that a financial institution’s ecosystem supports its brand and products. It wasn’t just that Venmo happened but open banking for the digital ecosystem.

Innovation 146

Innovation Security Data Innovation Strategies 146

Bank Innovation

NOVEMBER 19, 2019

As large tech and retail brands like Uber, Stash and Walmart roll out banking products, Green Dot is the bank partner, quietly operating in the background.

Branding 170

Branding Retail Operations Innovation Strategies 170

BankInovation

JUNE 26, 2020

This week, MLBM released its 2020 Brand Intimacy Study. Financial services ranked 11th out of 15 industries when it comes to emotionally connecting with customers. Citizens Bank, meanwhile, is transforming its technology core through a data-driven personalization engine.

Branding 64

Branding Study Data Industry 64

Bank Innovation

JULY 9, 2019

Capital One is determined to turn its digital assistant Eno into an affable, personal finance watchdog to build loyalty between the brand and its cust.

Capital 150

Capital Branding Innovation Strategies Strategy 150

BankInovation

JUNE 19, 2020

This week, Bank Innovation took a look a Verint report that ranked some of the country’s biggest banks based on their crisis customer experience during the COVID-19 pandemic. Smaller banks, meanwhile, are pursuing stand-alone brands despite the fact that bigger banks have stumbled with their own digital offshoots.

Branding 64

Branding Customer Experience Innovation Report 64

Bank Innovation

OCTOBER 10, 2019

brands and retailers, and efforts to support China UnionPay‘s expansion to new markets. The German financial services provider is advancing these plans through new product offerings, including cashierless checkout technology for retailers, a payments app for U.S.

America 150

America Retail Branding Groups 150

PYMNTS

FEBRUARY 22, 2017

The company rolled out a new tool last June, Verifast: Palm Authentication, which uses biometric identification technology for financial institutions to assure the identity of customers visiting their brand locations. ” That last piece — experience — is paramount to Fiserv’s innovation strategy, he added.

Innovation 129

Innovation Security Innovation Strategies Data 129

The Financial Brand

NOVEMBER 9, 2020

The post Challenger Bank Strategies for Banks and Credit Unions appeared first on The Financial Brand. Taking a page from challengers' playbooks can help traditional institutions avoid the 'commodity' product trap and spur customer acquisition.

Strategy 37

Strategy Branding Customer Experience Innovation Strategies 37

The Financial Brand

AUGUST 3, 2021

The post Starling Bank’s Dead-Serious Strategy: Growing Into a Megabank Rival appeared first on The Financial Brand - Banking Trends, Analysis & Insights. In 10 to 15 years, CEO Anne Boden believes people will be talking about Chase and Starling Bank, not Chase and Wells – it's her goal.

Strategy 39

Strategy Banking Trends Analysis Trends 39

The Financial Brand

APRIL 21, 2021

The post How One Community Bank Built its Strategy from an ROA/ROE Analysis appeared first on The Financial Brand. With a niche focus, the bank concentrates on a few things it’s really good at that big banks can't touch and fintechs haven't pounced on.

Community Bank 38

Community Bank Analysis Community Strategy 38

Bank Innovation

NOVEMBER 27, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, November 29, 2019.

Video 259

Video Fintech Operations Customer Experience 259

PYMNTS

JULY 18, 2019

Against that backdrop, said DeRosa, financial firms are getting more comfortable with a “minimum viable product” that may not be at the forefront of innovation but helps establish a foothold from a brand perspective. Gain that foothold, he said, and there’s runway to release version 2.0 and beyond. The Courage Factor.

Innovation 155

Innovation Study Technology Millennials 155

The Financial Brand

JULY 26, 2021

187-year-old savings bank stakes its future on a scalable combination of a digital-only brand, well-trained people and data analytics. The post A Small Bank Believes Its Digital Brand Will Succeed Where Chase Failed appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Branding 43

Branding Analytics Training Banking Trends 43

PYMNTS

APRIL 6, 2017

He also noted that it was impressive to witness the growing conversations around some of the most significant impacts to the retail space, including the new technology being introduced, how data is being leveraged, innovation at the point of sale (POS) and the amount of investment companies are making to drive transformation across the sector.

Retail 104

Retail Innovation Mobile Technology 104

BankInovation

MAY 21, 2020

Miami-based Pacific National Bank is using a stand-alone digital brand called Facile to reach younger customers and position itself for long-term success. It’s aimed at giving the bank a peak into what we think banking is going to look like. There is certainly a change that is going on now,” said Carlos Mejia, senior vice […].

Miami 98

Miami Digital Banking National Branding 98

BankInovation

MAY 22, 2020

The company told Bank Innovation it wants to eliminate cost as a barrier for smaller banks and credit unions to sign up for the service. Barwick Bank, meanwhile, is using technology from Finastra to create brand new digital channels. The bank currently […].

Innovation 98

Innovation Branding Technology Company 98

BankInovation

NOVEMBER 23, 2020

Google’s growing portfolio of bank partnerships is signaling a trend among legacy institutions that co-branded Banking-as-a-Service (BaaS) might be the easiest way to maintain market share in a world gone increasingly digital.

Google 98

Google Trends Branding Marketing 98

The Financial Brand

MARCH 27, 2019

Aspiration Financial builds its brand on an unusual eco-friendly promise and lets consumers set their own fees (even $0, if they choose). The post New Fintech Bank Reinvents Itself With Bold Brand Position appeared first on The Financial Brand.

Branding 31

Branding Fintech Innovation Strategies Strategy 31

BankInovation

JUNE 18, 2020

Some of the largest banks in the world have stumbled this past year with their forays into standalone brands. Last summer, JPMorgan Chase shuttered its standalone app, Finn. Royal Bank of Scotland followed suit with Bo in May. Wells Fargo & Co.’s s Greenhouse is still in a seven-state pilot — after more than a year […].

Branding 81

Branding Customer Experience Innovation Strategies National 81

The Financial Brand

AUGUST 9, 2020

The potential of digital banking transformation will fall short if investments do not align with known strategies for success. The post Pandemic Reveals Digital Banking Transformation Paradoxes appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Strategy Branding Innovation Strategies 43

The Financial Brand

JANUARY 3, 2021

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes. The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand.

Retail 43

Retail Banking Trends Strategy Digital Banking 43

The Financial Brand

JULY 26, 2020

Here's why all banks and credit unions must have a strategy for a trend that's reshaping banking. The post Open Banking Gets a Jump Start from COVID appeared first on The Financial Brand. In some ways the U.S. has passed Europe.

Strategy 43

Strategy Trends Branding Customer Experience 43

The Financial Brand

SEPTEMBER 9, 2021

Equipped with all its own technology, the neobank's Gen Z strategy targets legacy institutions. The post Fintech Success Story: How ‘Current’ Is Rising To Be The #2 Neobank appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Current isn't just another fintech.

Fintech 43

Fintech Banking Trends Analysis Strategy 43

The Financial Brand

AUGUST 29, 2021

Clear strategies and definite actions are needed. The post 10 Factors That Will Determine Banks’ Future Relevance appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Banks and credit unions no longer have a cushion of time to meet competitive challenges.

Banking Trends 43

Banking Trends Analysis Strategy Meeting 43

The Financial Brand

FEBRUARY 1, 2021

But sound strategy beats sleepless nights. appeared first on The Financial Brand. Dismissing challengers in any form is a luxury no bank or credit union can afford any longer. The post Do Fintechs Scare You As Much As They Do These CEOs?

Fintech 35

Fintech Strategy Branding Innovation Strategies 35

The Financial Brand

OCTOBER 4, 2020

The post 7 Essential Components of Digital Transformation Success appeared first on The Financial Brand. The pandemic increased the importance of digital transformation. Financial institutions must move forward aggressively to succeed.

Branding 43

Branding Innovation Strategies Leadership Analytics 43