Chris Skinner

JUNE 8, 2017

I recently hosted Nick Ogden, the founder of WorldPay and serial entrepreneur, at our Nordic Finance Innovation meetings in Stockholm and Oslo. Even today he claims they have achieved double digit … The post A brand new Clearing Bank for Britain appeared first on Chris Skinner's blog.

Branding 206

Branding Meeting System Regulation 206

PYMNTS

NOVEMBER 6, 2018

Payments costs $75 billion annually for the global travel industry, according to the new PYMNTS Travel Payments Study , an Amadeus collaboration, and 5.4 Innovation Challenges. Payments innovation, for starters, is an alien concept for many travel service providers, especially in the U.S. Innovation Willingness.

Innovation 177

Innovation Payments Industry Study 177

PYMNTS

MARCH 17, 2020

The 2020 Credit Union Innovation Index , conducted in partnership with PSCU , found that over 20 percent of members would drop their current CU over lack of innovation. The share of CU members reporting they were willing to change primary FIs over insufficient innovation increased by 4.6 Our study shows that 42.1

Innovation 159

Innovation Study Operations Examples 159

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. LISNR Case Study. As for Walmart, its tech incubator has given birth to innovations and entrepreneurial efforts, as PYMNTS has covered.

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Innovation Retail Metro Case Study 192

PYMNTS

DECEMBER 6, 2017

In short, customers want innovation, but restaurants, largely, aren’t giving it to them. The Index’s inaugural edition explores why companies in the $230 billion QSR space struggle to innovate, and how they can change that reputation. According to PYMNTS research, most brands in the QSR space are losing the innovation race.

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PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. Such offerings can help QSRs bring in customers: According to the PYMNTS Restaurant Readiness Index , 62 percent of consumers said the availability of digital innovations would make them more likely to visit in the future.

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Perficient

FEBRUARY 7, 2021

What’s more, this shift allowed new entrants to steal mind- and wallet-share at the expense of the established restaurant brands. Attending to these enhancements while anticipating future needs will require retailers to develop even greater agility and innovation across their fulfillment models. Anticipating Customer Needs and Wants.

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Meeting Customer Experience Branding Innovation 348

Perficient

FEBRUARY 18, 2021

I presented on this topic, along with my colleague Scott Albahary – Chief Strategist for Financial Services here at Perficient and Jim Marous – Co-Publisher of The Financial Brand , to approximately 500 financial services industry folks. You can view the webinar on-demand by going to The Financial Brand site at this location.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

Bank Innovation

JANUARY 2, 2020

While large banks may not feel threatened by personal finance apps or digital-only challengers, they can learn from them on the digital onboarding front, a recent Gartner study observed. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

PYMNTS

JUNE 5, 2020

With the most recent COVID-19 studies from PYMNTS reinforcing the need for health and safety in the retail world, some retailers are stepping up to accommodate consumers’ concerns. Grocers must, therefore, be ready to adapt innovative tools, both online and in-store, that can help keep that experience seamless for consumers.”.

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PYMNTS

OCTOBER 16, 2018

According to a recent ICSC study, “ The Halo Effect: How Bricks Impact Clicks ,” when retailers invest in brick-and-mortar stores, their online presence grows. The report notes that physical stores can act like “billboards” for brands, and retailers can use both stores and online retail to drive traffic to each other.

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Study Online Retail Branding 122

PYMNTS

APRIL 9, 2018

On Monday (April 9), American Express unveiled a new global brand platform and marketing campaign dubbed “Powerful Backing: Don’t Do Business / Don’t Live Life Without It.”. The study also revealed that two in three people feel they can achieve more because of this integration.

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Branding San Francisco Study Chicago 129

PYMNTS

FEBRUARY 19, 2019

Those who work in and around high tech and innovation are lulled into a narrative about progress being on a march ever forward, rarely slowing, never stopping and certainly never turning around and marching in the wrong direction. . Even worse, it’s having an impact on how quickly their innovations can get to market.

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Innovation Fintech Marketing Study 160

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

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Innovation Study Technology Millennials 155

PYMNTS

MAY 28, 2020

DTC brands grew up digital,” he noted. Wiese and his team compared the current pandemic to several other crises, man-made or financial, across 100 years and 125 brands. Advertisers who reduce their share of voice during an economic downturn suffer consequences, the VAB study found. During that time, the results were dramatic.

Branding 131

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PYMNTS

AUGUST 17, 2020

Marketplaces and brands now make it easy now to auto-refill everything from paper towels to pet food, skin crèmes to salty snacks, bottled water to baby wipes. consumers have tried a new brand in the last 60 days, and have made that purchase directly from the brand via an online channel.

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Retail Branding Online Report 335

PYMNTS

MAY 20, 2020

The upgrade and innovation centered around its flagship Tmall Genie smart speaker will use proprietary technologies that combine AI and the Internet of Things (IoT). The Tmall Genie smart speakers were introduced by Alibaba three years ago and link to more than 270 million devices from 1,100 brands in China, according to Ku.

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Kentucky Study Conference Innovation 253

PYMNTS

MARCH 13, 2019

A vast majority of firms in that sector surveyed by Forrester (and commissioned by TransUnion) – 99 percent of them, in fact – view open banking as beneficial to financial services, as reported by Enterprise Innovation. Additionally, as many as 46 percent expect to see better customer experiences.

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Study Customer Experience Fintech Survey 155

PYMNTS

DECEMBER 11, 2020

One recent study found that 51.7 percent of United States consumers have made at least one purchase with new brands since the start of the global health crisis, for example, driven to try out new merchants due to either lower prices or the expectation of a more convenient experience. About The Playbook.

Online 241

Online Payments Retail United States 241

PYMNTS

JUNE 23, 2020

TiffinLabs opened in early 2019 and is operating some kitchens in Singapore, including digital-first restaurant brands Publico Pastabar and Hureideu – Korean Fried Chicken. Singapore-based foodtech company TiffinLabs has acquired access to more than 1,000 kitchens across the U.S., The first U.S.

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Los Angeles San Francisco Houston Austin 214

PYMNTS

OCTOBER 16, 2020

How consumer packaged goods (CPG) brands and subscription-based businesses respond to this important trend will be make-or-break for many. The D2C And The New Brand Loyalty Opportunity study contains telling statistics on the growth of D2C, and only a few are needed to show the trend. Pandenomics’ And D2C Commerce.

Branding 211

Branding Study Online Retail 211

PYMNTS

DECEMBER 20, 2019

“While we are staying true to Chipotle’s heritage, we are also excited to integrate new, innovative physical features into the restaurant that complement our growing digital business,” Chipotle Chief Development Officer Tabassum Zalotrawala said in the announcement. In Other Brick-and-Mortar News.

Branding 133

Branding Retail Innovation Mobile 133

PYMNTS

DECEMBER 30, 2020

This year will not only go down in history as “the year of the pandemic,” but for consumer packaged goods brands, it will also be known as “the year of direct to consumer.”. PYMNTS’ recent How We Shop: Measuring the Rapid Digital Shift study, done in conjunction with PayPal, found that a large share of U.S. For example, 43.9

Branding 257

Branding Millennials Retail social media 257

PYMNTS

SEPTEMBER 21, 2020

Some studies illustrate that consumers are using their smartphones to do more than just browse mobile-optimized sites and make purchases — they are tapping these devices to virtually “try on” products and more deeply interact with their favorite merchants. times more consumer conversions for brands such as Estée Lauder, for example.

Retail 243

Retail Online social media Mobile 243

PYMNTS

NOVEMBER 21, 2018

millennials say they want to engage with a chatbot when communicating with a brand, less than 30 percent of small business leaders across the retail, construction, manufacturing and services sectors are incorporating chatbots. The Internet of Things is another area of technological innovation in which small firms are skeptical of its value.

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Study Survey Leadership Technology 129

Perficient

FEBRUARY 25, 2021

Our story so far has explored the gap between what customers expect and what brands deliver. When CX responsibility is divvied up across functional areas, brand consistency is likely to suffer. Customers expect dependable, connected experiences from brands. And now that improvements have been identified, it’s go-time — right?

Meeting 309

Meeting Customer Experience Branding Leadership 309

Perficient

APRIL 14, 2022

Data sharing relies on trust between a brand and the consumer willing to share it. A broad study indicates that 60% of global customers are willing to share data in return for perceived value from their insurance carrier. New product opportunities are being driven by innovation and market conditions.

Strategy 332

Strategy Tools Industry Data 332

PYMNTS

OCTOBER 21, 2020

Spend controls were the focus of innovation in the commercial card space this week thanks to feature and program launches. This week’s commercial card innovation tracker includes a rollout of the next generation of authorization controls from Comdata Inc., as well as the launch of the Flex by Finaxar initiative from Finaxar.

Cards 130

Cards Innovation Management Fraud 130

PYMNTS

JULY 22, 2019

While the seamlessness of Amazon Go may have grabbed the most attention, the experimental retail model has spurred other retailers to innovate. In India, online fashion company Myntra opened a cashierless store, selling items from its Roadster outdoor lifestyle brand. But a recent study found that wasn’t the case.

Innovation 125

Innovation San Francisco Retail Study 125

Chris Skinner

FEBRUARY 21, 2017

After studying law at Oxford, he went back to business and is now Co-Founder and CEO of digital bank Monzo. 11:FS CEO David Brear talks to him about why ‘Monzonauts’ are so crazy devoted to the brand. [You That opened up the world of the internet, as well as entrepreneurship, for him.

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Study Training Fintech Digital Banking 283

PYMNTS

OCTOBER 19, 2020

GPS's technology helps brands by allowing them to provide customized experiences put squarely in the cardholders' hands, the release says, having previously supported FinTechs, digital banks, and eWallets on their various journeys. The study found that cash had been used only a fraction as much as it used to be.

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Study Innovation Fintech Customer Experience 174

PYMNTS

MARCH 18, 2020

The Retail Innovation Commerce Connected Playbook , done in partnership with First Data, now Fiserv , reveals the resilience of live retail – pandemics and same-day delivery be damned. Or maybe things aren’t going down exactly as doomsday predictions would have us believe. If “Jurassic Park” taught us one thing, it’s that “life finds a way.”

Innovation 130

Innovation Retail System Technology 130

PYMNTS

JUNE 6, 2017

In Austin-based Square Root’s latest study with Forrester Consulting, Close The Gap Between High- and Low-Performing Stores: Management and Measurement of Brick-and-Mortar Retail Locations , retail store performance issues that affect customer experience and loyalty were identified.

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Study Retail Austin Customer Experience 100

PYMNTS

SEPTEMBER 10, 2018

Long before innovators began talking about the power of ecosystems to transform commerce, scientists spent centuries studying them under microscopes in their labs. Decomposer for innovator large or small, established or emerging. An Ecosystem By Any Other Name. Substitute producer for buyer or supplier. Closing The Loop.

Innovation 146

Innovation Cards Payments San Francisco 146

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. Source: PYMNTS.com longitudinal study of over 40,000 consumers (data from the most recent panel on Nov. consumers — 47.2 23-25, 2020.

Apple 227

Apple Study Innovation Survey 227

PYMNTS

OCTOBER 6, 2020

A study found that the industry expanded by 20 percent over the past five years, with online food delivery revenue expected to hit $24 billion by 2023. This month’s Deep Dive explores how restaurants, such as Chipotle and Shake Shack are innovating their drive-thrus and ordering solutions to satisfy customers’ ever-evolving demands.

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Report Innovation Boston Chicago 237

PYMNTS

JUNE 25, 2020

Owned by Beijing-based tech giant ByteDance, TikTok on Thursday (June 25) rolled out TikTok For Business , which it describes as “our global brand and platform that is home to all current and future marketing solutions for brands.”. Brands are an important part of the TikTok experience,” Puris noted.

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Marketing social media Video Case Study 207