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ICX Summit: CX leaders offer up retail customer experience predictions

ATM Marketplace

Top retail and brand leaders will share executive predictions when it comes to improving the customer experience at the upcoming ICX Summit happening Sept. 9-11 in Charlotte, North Carolina.

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Retail Pulse: Walmart Provides Health Career Path; Inspire Brands To Buy Jimmy John’s

PYMNTS

Brick-and-mortar retailers are expanding their efforts to provide customers with health and wellness services while taking steps to train their employees for healthcare roles. said in the announcement about the offering, “Walmart aims to be the market leader in providing retail workers a path to careers in growing fields like healthcare.

Branding 101
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KFC To Offer Meatless Fried Chicken At Select Locations

PYMNTS

Fried chicken fast-food restaurant KFC is partnering with Beyond Meat to bring meatless fried chicken to stores in Tennessee and North Carolina, according to a report by Reuters. Many brands are adding meatless products to their menus, as customers are increasingly seeking plant-based options when they go out to eat.

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Fleet Feet: Running Shoe Retailer Sprints With Technology

PYMNTS

The Carrboro, North Carolina-based chain has used its technology-first strategy to get, keep and grow its customer base – even while its stores were shut down early in the pandemic. Despite its 37 -state footprint, Werder noted that Fleet Feet thinks of itself as both a national brand and a community retailer.

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Skip And Paytronix Team Up On Mobile Checkout, Loyalty Incentives

PYMNTS

To get the biggest impact, brands must engage with customers through every possible channel. We find that mobile reaches the 20 percent who engage with the brand most frequently, meaning they are among the most valuable,” said Michelle Tempesta, head of marketing at Paytronix.

Mobile 141
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Retail Pulse: CVS, UPS Test Drone Potential; Birchbox Grows Walgreens Partnership

PYMNTS

Brick-and-mortar retailers are teaming with logistics firms to test drones for delivery — and making progress on their experimental flights. The flights originated from a CVS location in North Carolina and flew to the homes of customers autonomously. (A UPS subsidiary UPS Flight Forward Inc. In Other Brick-and-Mortar News.

Retail 101
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The Hottest Retailers Right Now Are … Supermarkets?

PYMNTS

Supermarket chains dominated a list of hottest retailers in 2015, according to information released by the National Retail Federation’s (NRF) STORES magazine. The trend is reflective of “grocers moving away from a one-size-fits-all approach and adopting new practices that focus more on their brands and shoppers,” according to NRF.

Retail 100