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ICX Summit: CX leaders offer up retail customer experience predictions

ATM Marketplace

Top retail and brand leaders will share executive predictions when it comes to improving the customer experience at the upcoming ICX Summit happening Sept. 9-11 in Charlotte, North Carolina.

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‘Ship-ageddon 2020’ Just Keeps Getting Worse

PYMNTS

UPS imposed shipping restrictions on some large retailers such as Gap, Nike, L.L. UPS made no official confirmation of the selective delays, but the reaction from the brands involved didn’t show any alarm over the move. Hot Topic Inc., Newegg Inc.

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New Fashion Startup Bets Its Future On Off-Price Luxury

PYMNTS

It’s hard to find a retail fashion category that’s reliably successful these days. Fast fashion already claimed a victim this week as Lucky Brand filed for bankruptcy, and H&M announced it was shuttering 170 stores across the globe due to the pandemic-driven digital shift. New retail dynamics show that Garito is on to something.

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Retail Pulse: Walmart Provides Health Career Path; Inspire Brands To Buy Jimmy John’s

PYMNTS

Brick-and-mortar retailers are expanding their efforts to provide customers with health and wellness services while taking steps to train their employees for healthcare roles. said in the announcement about the offering, “Walmart aims to be the market leader in providing retail workers a path to careers in growing fields like healthcare.

Branding 101
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KFC To Offer Meatless Fried Chicken At Select Locations

PYMNTS

Fried chicken fast-food restaurant KFC is partnering with Beyond Meat to bring meatless fried chicken to stores in Tennessee and North Carolina, according to a report by Reuters. Many brands are adding meatless products to their menus, as customers are increasingly seeking plant-based options when they go out to eat.

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The Hottest Retailers Right Now Are … Supermarkets?

PYMNTS

Supermarket chains dominated a list of hottest retailers in 2015, according to information released by the National Retail Federation’s (NRF) STORES magazine. The trend is reflective of “grocers moving away from a one-size-fits-all approach and adopting new practices that focus more on their brands and shoppers,” according to NRF.

Retail 100
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Skip And Paytronix Team Up On Mobile Checkout, Loyalty Incentives

PYMNTS

To get the biggest impact, brands must engage with customers through every possible channel. We find that mobile reaches the 20 percent who engage with the brand most frequently, meaning they are among the most valuable,” said Michelle Tempesta, head of marketing at Paytronix.

Mobile 141