Perficient

JANUARY 12, 2021

With the expanded success of ecommerce in the last twelve months, brands have more opportunities than ever to engage in digital channels with their consumers and stand out from the competition. It seems that businesses and customers truly are at a new inflection point with this technology and opportunities are available for brands.

Customer Experience 538

Customer Experience Branding Video Online 538

PYMNTS

DECEMBER 29, 2020

The biggest brands in the U.S. think Amazon , Starbucks , McDonald's and Walmart — are expected to get even bigger post-pandemic, while small- to medium-sized businesses (SMBs) fight for survival, the Financial Times (FT) reported Tuesday (Dec. A record $2.5

Report 251

Report Branding Analysis America 251

PYMNTS

OCTOBER 15, 2020

Even online merchants who offer customers extended warranties at the time of sale traditionally see about a 4 percent or 5 percent conversion rate. Extend also announced on Thursday new partnerships with Peloton, iRobot, Harman/JBL, Advance Auto Parts and other brands to offer their customers extended warranties.

Online 334

Online Exercises Retail Capital 334

PYMNTS

JANUARY 10, 2020

IKEA has announced it is cutting ties with Amazon, a move that other brands like Nike, Birkenstock and PopSockets have also done recently. However, according to a report by CNBC , the move could backfire, as Amazon completely dominates the online shopping market, with 38 percent under its control.

Branding 186

Branding Meeting Online Retail 186

PYMNTS

AUGUST 1, 2020

Sensory branding is having a moment. These are some admittedly “out there” examples of sensory branding, which is popular lately for several reasons. Supplementing the “sight” of marketing and branding with a taste or a sound creates an entirely new set of tools to attract consumers. And sensory branding isn’t limited to sound.

Branding 202

Branding Study Examples Marketing 202

PYMNTS

MAY 19, 2020

in January accidentally exposed personal information about 250,000 of its customers that could have been accessed by anyone, The Hacker News reported. based in Sao Paulo, inadvertently left hundreds of gigabytes of its customers’ personal and payment-related information publicly available online. Natura & Co.

Data 234

Data Branding National Report 234

PYMNTS

OCTOBER 9, 2020

That’s the current state of play in Southeast Asia where social commerce is growing rapidly as brands try to find new ways to sell during the pandemic. Case in point: Luxury fashion and auto brands in Thailand are now selling their products on Japanese chat app Line. Line charges brands for sending messages and livestreaming.

Branding 221

Branding social media Video Strategy 221

PYMNTS

MAY 22, 2020

reported total Q1 sales of $1.8 The retailer said it wasn’t reporting comparable-store sales, as its shops were open for less than seven weeks of the 13-week period, per an announcement. Additionally, the company reported a net loss for Q1 2020 of $306 million compared to net income of $421 million in 2019. Net sales were $4.4

Report 240

Report Retail Operations Trends 240

PYMNTS

JANUARY 12, 2021

Salesforce is rolling out a new product to let B2C and B2B companies easily add loyalty programs at a time when the company says online holiday retail sales grew 50 percent to top $1 trillion. consumers have tried new brands since the pandemic began, with 80 percent of them planning to stick with the new products even after the crisis passes.

Online 279

Online Management Retail Study 279

PYMNTS

SEPTEMBER 4, 2020

It has now been six months since the coronavirus outbreak was declared a pandemic on March 11, and consumers are more likely than ever to shop and pay online, not only for retail goods, but for groceries and food orders from restaurants. adults now purchasing food, groceries and retail items online. We surveyed 2,437 U.S.

Online 248

Online Data Retail Survey 248

PYMNTS

DECEMBER 11, 2020

The pandemic is proving to be a tough loyalty test for retailers, as they are competing for customers’ attention in an environment where competition is still present in both online and in stores. One recent study found that 51.7 They are beginning to value placing more emphasis on being able to pay however they like, for example.

Online 241

Online Payments Retail United States 241

PYMNTS

OCTOBER 8, 2020

To that end, in Europe, Czech firm Nulisec has debuted an online B2B marketplace focused on European retailers — geared toward improving sales and procurement processes. As reported in eCommerce.com , there is a digital storefront that allows sellers to display their wares, makes them a bit more visible to buyers.

Online 195

Online Retail Marketing System 195

PYMNTS

AUGUST 24, 2020

PYMNTS’ latest research report, Mastering Multichannel Commerce Playbook: The New Retail Reality , in collaboration with Citi , examines these technological and consumer behavioral shifts and looks at three emerging channels: direct-to-consumer (D2C), subscription and digital business-to-business (B2B) commerce platforms. billion in 2020.

Retail 216

Retail Report Case Study Study 216

PYMNTS

AUGUST 17, 2020

Analysts reported that physical retail sales, seasonally adjusted, were up 2.7 The Census will release its Q2 eCommerce sales results today, but we’ve been using our own methodology to forecast eCommerce sales for some time, given the lag in Census reporting. CPG Goes Online — And To Auto-Refill. percent growth in June.

Retail 335

Retail Branding Online Report 335

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. billion online in Q2 2020. times more consumer conversions for brands such as Estée Lauder, for example.

Retail 243

Retail Online social media Mobile 243

PYMNTS

FEBRUARY 1, 2021

In today’s top retail news, Amazon Go stores in Seattle are reportedly being equipped with Amazon One palm-reading scanners, while automotive brands are taking control of digital purchasing platforms. Plus, fashion-based small and medium-sized businesses (SMBs) are getting a new marketplace option. Amazon Expands Palm Biometrics In Seattle .

Washington 217

Washington Seattle Retail Online 217

PYMNTS

SEPTEMBER 16, 2020

As PYMNTS reported in early July, the ongoing consumer lockdown led connected-bike company Peloton to register $524.6 With athleisure brands like Lululemon doing better than expected numbers on the strength of “lockdown chic”— running shoes and yoga pants — trendlines continue to point to permanent digital shifts in how we do fitness.

Exercises 206

Exercises Branding Apple Industry 206

PYMNTS

NOVEMBER 13, 2020

Power research shows that the number of customers doing their credit applications online has kicked into high gear. Consumers and Banks Both Like Online Auto Loans. Consumers are apparently so glad to dump the back-office haggle between dealer and bank that roughly one-third of car buyers are now doing the loan process online, J.D.

Online 214

Online San Francisco Trends Marketing Strategies 214

Bank Innovation

JANUARY 24, 2018

American Express is the “most-loved” financial service on social media in 2017, according to a recent report, followed by PayPal, Vanguard and bitcoin. NetBase examined 55 brands across sectors including banking, credit cards, investment banking, payment services, insurance, online lenders and crypto.

social media 247

social media Bitcoin Branding Cards 247

PYMNTS

JANUARY 3, 2021

MGM Resorts International is trying to acquire Entain , the British parent of major online-gambling player Ladbrokes , the Wall Street Journal reports. Online gaming already was a growing threat to MGM and other brick-and-mortar casino operators before COVID-19 forced the closing of gambling halls.

Company 168

Company Report New York Online 168

PYMNTS

SEPTEMBER 30, 2020

More than 100 million consumers in the United States have switched from shopping in stores to shopping online since the pandemic began, and 83 percent of them plan to keep shopping with merchants they have discovered since then, even after the crisis has subsided.

Report 230

Report Retail United States Online 230

PYMNTS

SEPTEMBER 16, 2020

shoppers found that half had used online D2C channels to secure consumer pac kaged goods, for example. Super Chewer — a D2C dog chew toy brand under parent company Bark — saw enrollments grow during the beginning of the pandemic, for instance. Some D2C brands are facing struggles distinguishing themselves from the pack.

Report 219

Report Branding Survey Retail 219

PYMNTS

OCTOBER 17, 2020

It’s our cryptic way of conveying the hurtful news that Tab, one of America’s proto-diet colas and the “drink of beautiful people” since 1963 will shuffle off its carbonated coil as Coca-Cola goes on a diet, trimming its roster of beverage brands due to the COVID-19 shift. Tab is not alone in Coke’s beverage boneyard.

Delaware 283

Delaware Branding Online Report 283

Bank Innovation

SEPTEMBER 21, 2016

A new report released today by Roubini ThoughtLab holds quite a few insights about the future of wealth management, the future of fintech, and the future of technology, most notably the conclusion that financial institutions with strong brand awareness will be the last ones standing by 2021–not fintechs.

Branding 150

Branding Fintech Management Technology 150

PYMNTS

OCTOBER 6, 2020

“This longer-term extension is a testament to our strong alignment on customer-centric strategies as well as continued preference for the MoneyGram brand at the point of sale,” said Alex Holmes , MoneyGram’s chairman and CEO, in a statement. Overall, MoneyGram reported 1 cent in diluted adjusted earnings per share on $279.8

Puerto Rico 282

Puerto Rico Texas Online Report 282

PYMNTS

NOVEMBER 25, 2020

24) that it enjoyed a 61 percent jump in online sales during its fiscal third quarter ended Oct. But all in, Gap Global’s net sales dropped 14 percent year over year, with comparable sales for the brand falling 5 percent from Q3 2019. As for its overall results, Gap reported 25 cents earnings per diluted share on $3.99

Online 170

Online Branding Retail Management 170

Perficient

FEBRUARY 9, 2021

This idea underscores the natural forces at work as brands battle to keep pace with customer expectations and stay relevant. In 2018 Gartner reported, “across all industries at least 84% of consumers say their experiences with using digital tools and services fall short of expectations”.

Meeting 309

Meeting Customer Experience Millennials Branding 309

PYMNTS

OCTOBER 6, 2020

A study found that the industry expanded by 20 percent over the past five years, with online food delivery revenue expected to hit $24 billion by 2023. The delivery sector is setting record revenues as dining rooms are operating at limited capacity, but this trend was in the works long before the pandemic began.

Report 237

Report Innovation Boston Chicago 237

PYMNTS

DECEMBER 15, 2020

Merchants must constantly reevaluate their customer-targeting efforts to suit the latest commerce developments, and many are pivoting from brick-and-mortar advertising to focus their outreach online or via social media channels. These trends are in turn ratcheting up the number of customers who are moving to new brands.

Payments 236

Payments social media Branding Retail 236

PYMNTS

DECEMBER 17, 2020

Salon division was among the first Citi customers to go online with the offering, according to a Thursday (Dec. In that case, every fuel card could be used at only one brand. For businesses, the card provides centralized reporting that brings different data sources together into one management dashboard. 17) announcement.

Cards 181

Cards Report Mobile Resources 181

PYMNTS

NOVEMBER 1, 2020

Executives at MCI Capital , the biggest publicly traded private equity firm in Poland, are optimistic that a recent record-breaking initial public offering (IPO) in the eCommerce space bodes well for the industry, Bloomberg reported. Online retailer Allegro.eu The transaction was assessed a huge success by the industry at the time.

ATM 243

ATM Leadership Capital Online 243

Perficient

FEBRUARY 4, 2021

Being able to order groceries, prescriptions, and other essential products online can be a challenge for people with disabilities in the best of times. An accessible site can bring in additional customers and provide brand differentiation from your competitors. Using text instead of images when possible.

UX 531

UX Guidelines Compliance Study 531

Perficient

AUGUST 1, 2022

Adam Caplan, Salesforce’s Senior Vice President of emerging technology, explained said that the software targets brands who want to drive engagement and provide their customers with special event access via NFTs rather than sell works of art.

blockchain 294

blockchain Chicago Fraud Conference 294

PYMNTS

OCTOBER 3, 2020

Brands have flocked to social media in an attempt to meet their consumers where they are and display a different side of themselves. Social media can be a terrific place to build bonds with one’s customers and show off a clever, avant-garde sense of humor – if a brand is good at it. And this week, Burger King was that brand.

social media 304

social media Marketing Branding Video 304

PYMNTS

JULY 1, 2020

We can only hope at this point for a gradual recovery,” LVMH Chairman Bernard Arnault told investors on an online call Tuesday (June 30). GlobalData analysts say the closure of a number of luxury-branded stores across Asia Pacific makes a short-term recovery unlikely. Could the online surge help luxury goods? billion in 2019.

Branding 246

Branding Regional United States Groups 246

PYMNTS

SEPTEMBER 11, 2020

To that end, Bloomberg reported that Chipotle Mexican Grill CEO Brian Niccol estimated the firm’s digital sales could be as much as $2.4 In the latest earnings report, PYMNTS reported , Chipotle’s digital revenue was up 216 percent and accounted for nearly 61 percent of total sales in the quarter. percent of all U.S.

Mobile 265

Mobile Online Branding Report 265

PYMNTS

DECEMBER 21, 2020

Nike showed in its latest earnings report that the sportswear giant is “just doing it” when it comes to three of the COVID-19 era’s hottest retail trends – digital-first shopping, direct-to-consumer (D2C) sales and building a killer loyalty/rewards program. All in, Nike reported fiscal Q2 revenues of $11.2 billion from $1.1

social media 267

social media America Strategy Online 267