Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. percent of respondents in an early March survey said they were using their mobile devices to shop more often. billion online in Q2 2020.

Retail 243

Retail Online social media Mobile 243

PYMNTS

NOVEMBER 7, 2018

7) that it has released the results of the Ping Identity 2018 Consumer Survey: Attitudes and Behavior in a Post-Breach Era , which found that many consumers are making changes in how they interact with companies to ensure their own personal data is protected from a breach.

Survey 153

Survey Data Security Branding 153

PYMNTS

MARCH 17, 2020

While many luxury retailers have found themselves needing to slash prices to keep inventory moving, some luxury brands are switching manufacturing to assist in the coronavirus crisis. A bright spot is also emerging for luxury brands as China recovers slowly. The luxury business is going the distance for COVID-19.

Branding 146

Branding User Experience Retail Trends 146

PYMNTS

APRIL 22, 2020

Our latest PYMNTS COVID-19 Tracker – a survey of thousands of U.S. But consumers we surveyed on April 11 expect it will be much longer before they’ll be willing to say the pandemic is behind them. And that’s up from the 138 days we found in a survey conducted on March 17, just as the shutdowns were taking hold.

Survey 155

Survey Retail Dallas Guidelines 155

South State Correspondent

APRIL 1, 2025

This transformation promises to bring a plethora of benefits and global brands are now gearing up. Personalization : A Boston Consulting Group survey detailed that 80% of consumers are comfortable, and now expect, some level of personalization. Tutorials and guided tours can help customers navigate online banking platforms on the go.

Marketing 195

Marketing Security Analytics User Experience 195

PYMNTS

MAY 13, 2020

Shoppers are making more trips to dollar stores, stocking up on store brands and bypassing snacks and sodas at convenience stores, according to a CNBC report that cited IRI , the Chicago-based data and analytics provider reported. One-third of consumers surveyed by McKinsey & Co.

Survey 131

Survey US Branding Analytics 131

PYMNTS

MAY 27, 2020

Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. A new category is starting to grow around this area of online reputation management, with Lexus one of the latest brand names to embrace it.

Online 151

Online Management social media Branding 151

PYMNTS

DECEMBER 15, 2019

Mintel surveyed 1,700 shoppers online last year and discovered a fifth of consumers agreed that “experience gifts” were better than tangible products. The Mintel survey indicated the lion’s share of respondents who identified themselves as millennials or Generation Z preferred experiences over gifts.

Survey 140

Survey US New York Millennials 140

Perficient

JANUARY 11, 2021

The brands that can operate with speed and agility win in this environment. 56% of BOPIS (buy online, pick up in-store) and 45% of grocery delivery users plan to continue using these services after the pandemic. . In-app feedback and surveys can be excellent ways to monitor user pain points and areas of friction.

Mobile 502

Mobile Strategy US Management 502

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences. 1) Know Me – Data & Analytics Relevant to the Customer.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

AUGUST 26, 2019

To provide men’s personal care items that feel like premium brands at accessible price points, eCommerce innovators are building product lines through the direct-to-consumer (DTC) model. Founder Matt Mullenax was inspired to start the brand after cutting his teeth in the DTC world as an early employee at Bonobos.

Branding 163

Branding Minneapolis social media Company 163

PYMNTS

MAY 29, 2017

As of the most recent surveys, 60 percent of Americans support marijuana legalization. We came up with the idea of an online marketplace for cannabis because we were really looking at how people shop for everything. Said simply, Rosenfeld noted, customers have the ability to search when they shop online — and search somewhat flexibly.

Online 156

Online Software Branding United States 156

PYMNTS

DECEMBER 15, 2019

Mintel surveyed 1,700 shoppers online last year and discovered a fifth of consumers agreed that “experience gifts” were better than tangible products. The Mintel survey indicated the lion’s share of respondents who identified themselves as millennials or Generation Z preferred experiences over gifts.

Survey 131

Survey US New York Millennials 131

PYMNTS

JANUARY 7, 2021

Ant Group was co-founded by Jack Ma, who also helped start the online commerce firm Alibaba. This survey is one of the ways we are continuing to monitor the potential impact of [the] coronavirus on firms,” Executive Director of Consumers and Competition Sheldon Mills said in a statement.

Survey 172

Survey Payments Groups Data 172

PYMNTS

JUNE 24, 2020

Users reduce phone bills through playing games, watching videos or completing surveys — in short by converting engagement into rewards that work phone bills down through carrier credits. Adfone white labels its platform under carriers’ brands. do not realize that 80 percent of the world’s 5 billon smartphones are prepaid.”

Mobile 201

Mobile Online Payments Video 201

PYMNTS

OCTOBER 6, 2020

A new survey revealed teenagers spent less money on food, events and concerts during the COVID-19 pandemic amid fear of a worsening economy. The nationwide survey of 9,800 consumers conducted between Aug. The nationwide survey of 9,800 consumers conducted between Aug. 19 and Sept. 19 and Sept. Nike has maintained the No.

Survey 255

Survey Report Branding Groups 255

PYMNTS

MAY 14, 2020

Every online wine company that reports sales has noted big spikes during the pandemic. The latest to report, Wine.com – which bills itself as the nation’s leading online wine retailer – earned $165 million in revenue and saw 25 percent growth for fiscal 2020, ending March 31. “The

Online 164

Online Retail Millennials Analytics 164

Perficient

FEBRUARY 9, 2021

This idea underscores the natural forces at work as brands battle to keep pace with customer expectations and stay relevant. A comprehensive study may include ethnographic interviews, surveys, syndicated research and data gleaned from existing touch points. Next, you need to size up your offerings against rivals and reference brands.

Meeting 309

Meeting Customer Experience Millennials Branding 309

PYMNTS

MAY 26, 2020

Faire said: “This has raised a common question for brands and retailers: How can we safely connect and continue doing business under this new set of risks?”. According to the statement, Faire brands and retailers will receive year-round access to the following: Virtual showrooms that will allow retailers to view entire catalogs.

Online 131

Online Branding Retail Video 131

Perficient

JULY 31, 2020

World Health Organization (WHO) Survey and Situation Report. Gartner also stated that “by 2022, 35% of large organizations will be either sellers or buyers of data via formal online data marketplaces, up from 25% in 2020.” Johns Hopkins Research Center. Our world in Data (.gov). Every state website in the US.

Data 354

Data Analytics Strategy social media 354

Perficient

JULY 15, 2020

End goal is to find harmony across both the personas to drive revenue, innovation and product development improving brand recognition. Marketing teams engage with customers predominantly via Online Media (Digital Channels and Socials). Webinars will have Online Surveys uniquely identifying prospects.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

OCTOBER 28, 2020

However, this year’s Singles Day shopping extravaganza, which was shaped into its current form in 2009 by Alibaba CEO Daniel Zhang, could prove to be disappointing to some American brands, a new survey by AlixPartners finds.

Survey 116

Survey Branding Report Online 116

PYMNTS

DECEMBER 20, 2017

This makes for a strong brand image that’ll remain on their minds. Your brand should exist everywhere your audience does and engage them wherever they’re comfortable. For example, well-known companies like Zappos and Amazon have a unique voice through which they deliver their brand message. All that’s left is to carry it out.

Branding 142

Branding social media Customer Experience Training 142

PYMNTS

SEPTEMBER 12, 2016

A study by Dotcom Distribution, a logistics and fulfillment firm, found that close to 90 percent of online shoppers consider delivery times central to their decision to shop with an eCommerce brand in the future. The results of the survey show a discerning customer who wants fast shipping and is willing to pay for it when it counts.

Branding 100

Branding Security Survey Retail 100

PYMNTS

OCTOBER 1, 2020

As the digital revolution continues to transform the way shoppers pay for things amid the COVID-19 pandemic, Mastercard announced a free online tool to help entrepreneurs future-proof their companies. A Mastercard survey revealed 76 percent of small businesses in North America said the pandemic prompted them to become more digital.

Tools 262

Tools Cards Guidelines Online 262

PYMNTS

FEBRUARY 20, 2020

Innovations in 3D and augmented reality (AR) eCommerce are leveling the playing field and bringing conversion-centered visual technology to any online retailer. Our new platform is designed to help brands and creators realize that goal, and bring their products to life in minutes rather than weeks.”.

Retail 259

Retail Maine Technology Google 259

PYMNTS

MAY 20, 2020

A devastating small business survey on one hand, and a possible link to social commerce on the other. Although the company’s survey with the Small Business Roundtable was in motion before the pandemic, its timing was prescient and its results were dramatic. Facebook helped conduct the survey of 86,000 SMB owners.

Video 200

Video Survey social media Online 200

PYMNTS

FEBRUARY 11, 2019

But the growing use of those brands to attract sales is also leading to more focus on potential challenges for online, private label retail over the next few years. Private brands, of course, are hardly new, and their use in retail predates the birth of eCommerce. Consumers can buy furniture anywhere. Private Label Impact.

Retail 158

Retail Branding Online Seattle 158

PYMNTS

OCTOBER 14, 2020

McDonald added: “Customers want to protect their purchases, big or small, and given the option, many will take insurance cover[age] at the point of sale from their favorite online brands. Our partners are certainly ahead of the curve and can see the value of insurance not only to their customers, but also their business.”.

Capital 186

Capital United States Survey Branding 186

PYMNTS

NOVEMBER 11, 2020

Collaborating with Afterpay gives our customers the power of choice when shopping across our family of brands,” John Strain , chief digital and technology officer at Gap, said in a statement on Wednesday (Nov. Participating Gap brands include Old Navy, Gap, Banana Republic, and Athleta. . “By We are proud to partner with Gap Inc.

Retail 222

Retail Charlotte Branding Millennials 222

PYMNTS

NOVEMBER 10, 2020

As most companies rush to grow their online presence, Alibaba is actively seeking to expand its offline footprint through its new manufacturing division, Xunxi. The Chinese tech giant recently opened three new “smart” factories catering to online brands that need to boost their manufacturing capabilities.

Branding 197

Branding Analytics Survey Online 197

PYMNTS

SEPTEMBER 30, 2020

These retailers are accustomed to engaging with their customers in brick-and-mortar stores and building long-lasting relationships that lead to brand loyalty. Many consumers are shying away from physical stores, however, leaving these high-end merchants scrambling to develop strong online presences. Around The Buy Now, Pay Later World.

Payments 279

Payments Millennials Retail Trends 279

PYMNTS

DECEMBER 24, 2020

PYMNTS research on consumer shopping habits showed that 24 percent of all consumers say they have taken at least one of their routine shopping activities online and do not plan to revert to shopping in stores for this activity, even after the pandemic is over. More consumers are going online to shop and pay as the pandemic progresses.

Retail 295

Retail Branding Minneapolis Trends 295

PYMNTS

OCTOBER 10, 2016

As retailers improve their inventory and fulfillment options, the gap between in-store and online commerce appears to be shrinking, at least according to a new report. Brands are making that investment and it really is paying off.”. foot traffic to retail stores saw its largest drop, 9.9 percent, in May, according to RetailNext.

Online 100

Online Boston Retail Mobile 100

PYMNTS

MAY 19, 2020

That consumers have shifted much of shopping to online has been the pandemic’s ongoing narrative. According to PYMNTS’ most recent consumer survey , some four in 10 Americans have moved much of their physical routines online over the past eight weeks. That’s been most pronounced in online shopping. Safety First .

Retail 221

Retail Los Angeles Survey Online 221

PYMNTS

APRIL 28, 2020

As retailers and brands grapple with big questions related to reopening stores, it’s clear from our findings that consumers have varying degrees of comfort within different store environments and formats,” said Greg Petro, CEO of retail testing company First Insight.

Retail 272

Retail Survey Maine Meeting 272