PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. “It’s

User Experience 100

User Experience Digital Banking Customer Experience System 100

PYMNTS

JUNE 1, 2020

We’re the Netflix of fitness based on our user experience and affordability, and an Amazon to content creators, in that we are a marketplace that provides trainers with a way to digitally scale their businesses,” Forster said. Online classes “allow the club to extend into members’ living rooms or hotel rooms,” Packer said.

Online 130

Online Los Angeles New York social media 130

PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In truth, she said, the Apple Card is not just branded by the tech giant, but is also defined by the digital services that are wrapped around (and within) the card itself.

Apple 198

Apple Cards User Experience Examples 198

PYMNTS

NOVEMBER 23, 2020

That’s a silly simplification of the very serious matter of what AI is doing for the restaurant sector, among others, as online ordering becomes a way of life and not just a lockdown relic. Businesses rapidly embraced digital solutions in 2020 as shopping (and eating) moved online while everyone hid out indoors.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

MAY 7, 2020

Many are instead flocking to online gambling sites after the closure of all 989 commercial and tribal casino properties in the U.S. However, it can take a long time for online players to collect funds, unlike at casinos, where consumers can instantly collect winnings in cash. The ways gambling winnings can be paid out in the U.S.

Online 142

Online New Jersey Pennsylvania Regulation 142

PYMNTS

NOVEMBER 20, 2018

For fitness aficionados and those just looking to get in a workout, several online platforms have emerged to help them bring home the gym experience. But NEOU Co-founder Nathan Forster found that existing offerings forced consumers to buy expensive equipment and lacked a great user experience. “I

Online 108

Online New York City User Experience social media 108

PYMNTS

FEBRUARY 26, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS examines developments in the mobile order-ahead world, as well as how consumers are responding to new features and tools designed to augment users’ experiences for the better. How are brands responding to the needs of these two distinct customer bases?

Fraud 186

Fraud Mobile Branding User Experience 186

PYMNTS

SEPTEMBER 30, 2020

More than 100 million consumers in the United States have switched from shopping in stores to shopping online since the pandemic began, and 83 percent of them plan to keep shopping with merchants they have discovered since then, even after the crisis has subsided.

Report 230

Report Retail United States Online 230

PYMNTS

DECEMBER 26, 2016

Payments 2016: The Year Of Online And In-Store Convergence Via Mobile. Omnichannel efforts are a natural extension, and, when coupled with the aforementioned value adds, you begin to see the evolution of shopping, dependent on great digital experiences for shoppers. Here is the response from Rahul Shah, senior VP at Applause ….

Mobile 125

Mobile Online eBook Payments 125

PYMNTS

MARCH 9, 2020

That’s because headless commerce makes it easier for retailers and brands to get a holistic view of front end and back end user experience and tweak consumer-facing touchpoints and payment processes as needed. Approximately 61 percent of online retailers plan to implement some form of headless eCommerce structure this year.

Retail 208

Retail User Experience Study UX 208

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2 The Classics Still Count .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

SEPTEMBER 29, 2020

Walmart is keen to get a strong brand backing its eCommerce business, while Tata Group wants a global name and an established player in the online space,” a source told Mint. In May, Tata Capital, a division of Tata Group, introduced a mobile app that promised a better user experience for getting loans.

Groups 199

Groups User Experience Capital Retail 199

PYMNTS

JANUARY 28, 2021

There’s no denying that consumers of all ages are increasingly comfortable shopping online, but when it comes to younger, digitally native customers, it turns out they’re also increasingly comfortable selling online, too. Building The Brand. Dummy Proof.

Strategy 192

Strategy Branding Mississippi Comparison 192

Insights on Business

APRIL 28, 2017

Some of the most important elements mentioned by analysts and professionals can be divided into four models: Digital bank brands: Many established, full-service banks find it difficult to appeal to millennials. Wary of alienating existing customers, they do not want to alter their current branding.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

MAY 3, 2016

Providing top-notch user experiences online and on mobile isn’t limited to retail categories. According to a new study from app research firm Dynatrace, one brand reigns supreme in this competition – and it might not be the most intuitive winner. percent of the time. However, a slip of just 1.06

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PYMNTS

AUGUST 4, 2020

3) that it would work with Google to deliver “smart” digital bank accounts, using Google Pay as an app-driven way to broaden its digital reach and improve users’ experiences with their financial institutions (FIs). To that end, BBVA was one of six banks that said on Monday (Aug. Ready For The Digital Shift.

Google 298

Google Digital Banking Course Branding 298

PYMNTS

JANUARY 4, 2017

For merchants, a resolution worth considering as the new year begins is to make smart financial decisions and strive to offer customers a seamless online shopping experience. Working to improve how online customers interact with digital buy buttons is a single step that could simultaneously address these two goals.

social media 128

social media User Experience Online Mobile 128

PYMNTS

AUGUST 12, 2020

For online fantasy sports betting provider DraftKings — which went public in April even as world economies cratered — lockdown boredom and the absence of actual live sports to watch have created a perfect storm of opportunity. It’s one of several COVID-era innovations from the fantasy sports brand.

User Experience 225

User Experience New Hampshire San Francisco Oakland 225

PYMNTS

OCTOBER 18, 2018

17) that it will enable tokenization services on all cards by 2020, as part of its Digital Commerce Solutions, a suite of offerings geared toward making online transactions speedier and more secure. Turner said it is important for consumers to “see or hear the brand” as they transact. Mastercard said Wednesday (Oct.

Cards 150

Cards Security Online Branding 150

PYMNTS

MARCH 26, 2020

Dig into that infrastructure, she said, and there can be a range of different vendors across core operations, mobile banking, online banking and payments processing. To modernize payments and the user experience, Davis said it is critical to consolidate processes and data aggregation. Davis told PYMNTS.

Community 247

Community Community Bank Mobile Cards 247

PYMNTS

DECEMBER 18, 2018

Ma noted in an interview that the firm’s most important innovation is that its underlying technology platform easily integrates online assortments from new brands. Currently, Zola’s registry has about 60,000 products on offer from 600 brands. Their intention is to remain a digitally centered brand. ”

New York City 166

New York City Branding Millennials User Experience 166

PYMNTS

NOVEMBER 25, 2019

While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance. One big question is the balance between Google’s brand and role in all of this, and the role of participating FIs. Google’s Aim.

Google 272

Google Fintech Payments Apple 272

PYMNTS

MARCH 24, 2017

Whether in online marketplaces or in the brick-and-mortar space, the best merchants want to make shopping an easier experience for their customers. Roberts explained how another one of the company’s robotic products aims to reinvent the brick-and-mortar retail experience by revamping the shopping cart itself.

Online 113

Online Retail Technology Company 113

PYMNTS

APRIL 2, 2019

With more consumers than ever turning to mobile apps for their QSR orders, the competition among online ordering platforms is increasingly fierce. The brand is currently running a promotion that will allow users to gain points for free pizza by buying slices, even counting slices that are bought at other fast food pizza brands.

Security 152

Security Mobile Branding User Experience 152

Perficient

JANUARY 16, 2023

There are many third-party ‘banking-as-a-service’ companies that use API integrations to embed financial services into the user experience of non-financial companies. Another option is to collaborate with a company that focuses on embedding the financial infrastructure into its product or service and become a part of that ecosystem.

blockchain 275

blockchain Customer Experience Software Strategy 275

PYMNTS

SEPTEMBER 9, 2019

According to payments services provider FIS (via a report from CasinoBeats.com ), “digital wallets will be the preferred method of payment for online gambling activities globally in three years, as further major legislative changes come to the fore. One of the ways that these websites are able to differentiate is through user experience. “One

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

MAY 20, 2020

Business survival amid the global pandemic has been a challenge but some brands were able to leverage the situation by tapping technology and turning lemons into lemonade. We were able to sell that to our guests online.”. Paytronix also teamed up with third-party aggregators to further enhance the digital ordering experience.

Meeting 134

Meeting Florida Ohio Texas 134

PYMNTS

JANUARY 22, 2018

In an ecosystem in which success is defined by scale and time to market, it’s no longer good enough to have a great product, a well-known brand or a compelling technology. For brands like General Mills, that’s a good news/bad news story. Once there, shoppers are introduced to a variety of brands, including private-label store brands.

Innovation 135

Innovation Online Branding El Paso 135

PYMNTS

AUGUST 28, 2019

Launched in 2015, Mexico-based Uniko provides newlyweds an online tool to register for gifts, experiences and cash. The platform offers products made by more than a dozen brands. Customers will also gain access to exclusive discounts on top brands, as well as preferred shipping and interest-free payments, among other perks. “We’re

America 109

America User Experience Branding Online 109

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Some critics note that increased customer convenience will likely lead to growth in the number of online transactions. encourages brand loyalty and is easy to use, it still leaves merchants vulnerable to chargebacks.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

DECEMBER 31, 2018

At the same time, merchants now see the point of sale as a branding opportunity. For some, that means a completely seamless experience that happens “behind the scenes,” while others are enabling highly personalized, experiential transactions. User-experience leaders are taking a radically different approach to the point of sale.

eBook 162

eBook Mobile User Experience Cards 162

Gonzobanker

AUGUST 28, 2020

This new solution will increase functional capabilities and provide a fresh online face to the organization, and the implementation team is understandably eager to get started. Document end-to-end data flows, functional components and integration points – The end-user experience is key in the implementation of the digital solution.

How To 158

How To User Experience Resources Strategy 158

PYMNTS

JUNE 29, 2017

Keeping in line with eCommerce’s rise, we’re seeing more companies align themselves with a particular credit card company to increase brand recognition and awareness. Partnerships need live data, quantitative performance indicators and a more white-glove user experience that adds value to the core relationship.”

Payments 143

Payments Retail Branding User Experience 143

PYMNTS

JANUARY 9, 2020

That ecosystem should be one wherein each partner brings expertise in different products or services – from inventory tracking to loyalty programs – and allows the merchant to focus on the end-user experience. In the webinar scheduled for Jan. Retooling the Approach.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

JUNE 29, 2020

And it’s stunning that Nike sees a need to reboot a brand that just took second-place to P&G in the Marketer of the Decade award during the virtual Cannes Lions International Festival of Creativity. Limit the amount of online partnerships for sales and marketing so that consumers will have to enter an exclusive ecosystem.

Retail 203

Retail User Experience Examples Training 203

PYMNTS

SEPTEMBER 6, 2018

Big brands have a complicated relationship with Amazon : The eCommerce retailer serves both as a potential competitor and as a retail partner that could open up new sales channels. Among others, J.Crew has joined the likes of Nike and Party City to become the latest brand to offer its products through the eCommerce site.

Branding 101

Branding Online Millennials Retail 101

PYMNTS

DECEMBER 4, 2017

J.Crew — responding to years of declining retail sales and closing stores — is leaning heavily on online shopping channels as it attempts to reestablish itself with its customer base. We’ve been working aggressively to improve the mobile user experience,” Holden added. Gifts By J.Crew.”. “It

Retail 100

Retail Branding User Experience New York 100