PYMNTS

SEPTEMBER 21, 2020

percent of respondents in an early March survey said they were using their mobile devices to shop more often. The following Deep Dive explores these changes, how they are pushing retailers toward offering omnichannel experiences and what this means for the future of commerce. The rise of omnichannel . reached 14.4

Retail 243

Retail Online social media Mobile 243

PYMNTS

FEBRUARY 25, 2020

Retailers are facing a personalization paradox. Fifty-three percent of consumers want retailers to respect their anonymity in 2020; at the same time 61 percent want more personalization in marketing, messaging and promotions. That’s where brands can use the entire data stream, those digital footprints that their customers are leaving.

Retail 202

Retail social media Study Security 202

PYMNTS

MARCH 17, 2020

While many luxury retailers have found themselves needing to slash prices to keep inventory moving, some luxury brands are switching manufacturing to assist in the coronavirus crisis. For retailers, eCommerce will be critical during the coronavirus crisis. Another 13 percent never patronized the retailer again.

Branding 146

Branding User Experience Retail Trends 146

PYMNTS

MARCH 25, 2019

To help meet customer expectations in the digital age, retailers have to know who their shoppers are and what they want. While eTailers already have this information about consumers, brick-and-mortar retailers don’t have this in-depth knowledge. percent — of surveyed Canadian consumers would not mind autonomous vehicle deliveries.

Retail 198

Retail San Francisco Houston Branding 198

PYMNTS

APRIL 22, 2020

Our latest PYMNTS COVID-19 Tracker – a survey of thousands of U.S. It turns out social distancing isn’t just a government order, but is also a real concern to consumers – and a potential hindrance to retail recovery. And that’s up from the 138 days we found in a survey conducted on March 17, just as the shutdowns were taking hold.

Survey 155

Survey Retail Dallas Guidelines 155

PYMNTS

JULY 15, 2020

The impact of COVID-19 on retailers is obvious as companies report plummeting sales, but the pandemic has also delivered a blow to the middlemen, which include makers of apparel and accessories, The Wall Street Journal reported. Typically, retailers have 30 days to pay for products provided on credit. Others, such as J.

Retail 167

Retail Report Branding Maine 167

PYMNTS

MAY 22, 2020

If you want to know whether stimulus checks are working to rebuild the economy, just ask the world’s largest retailer. Lowe’s CEO Marvin Ellison said the do-it-yourself retailer saw indications that checks boosted sales of home improvement items. Walmart U.S. I think it helped,” Furner told The First Trade, Yahoo!

Retail 210

Retail Apple Survey National 210

PYMNTS

MAY 11, 2020

As retailers, especially those marked non-essential, move to digital commerce platforms they’re also finding new ways to stay in touch with customers during the pandemic. Our data also showed that shoppers are seeking new brands and ‘in-stock’ products when Amazon is out of stock or cannot fulfill the needs of consumers.”.

Retail 176

Retail Branding Mobile Analytics 176

PYMNTS

FEBRUARY 11, 2019

But the growing use of those brands to attract sales is also leading to more focus on potential challenges for online, private label retail over the next few years. Private brands, of course, are hardly new, and their use in retail predates the birth of eCommerce. Consumers can buy furniture anywhere.

Retail 158

Retail Branding Online Seattle 158

PYMNTS

DECEMBER 28, 2020

The dreaded returns season has hit retail with a predictable but painful thud. In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience. In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience.

Customer Experience 216

Customer Experience Retail America Branding 216

PYMNTS

MARCH 18, 2020

In normal times consumers look for three things from a retailer: price, product and location. Although there’s no survey to prove it yet, a new factor has likely risen to No. With stores closed (for the most part) retailers need to find reliable ways to communicate with their customers. 1 amid the coronavirus crisis: trust.

Retail 153

Retail Branding social media Online 153

PYMNTS

OCTOBER 12, 2020

In a time of increasing change for retailers and consumers, the current global climate has begun accelerating the future of retail trends at a much quicker pace than previously envisioned. Lastly, Mao said Blackhawk is seeing that consumer interaction with retail apps is consistently rising. Capturing the New Customer.

How To 317

How To Retail Survey Mobile 317

PYMNTS

MARCH 30, 2020

retail picture is bleak in this time of COVID-19. The Confederation of British Industry (CBI) said on Thursday (March 26) that its monthly survey of retailers showed the weakest outlook since April 2009. The results of its survey suggest that U.K. These are extraordinary times for the retail sector. But the U.K.

Retail 141

Retail Survey Online Branding 141

PYMNTS

AUGUST 28, 2019

So-called Generation Z is also driving much of the innovation when it comes to retail. To reach consumers on the hunt for offerings that are “clean and natural,” the retail chain rolled out its Everspring household brand. And six in 10 shoppers said it factored into their decision of where to transact, Retail Dive reported.

Retail 148

Retail Trends Millennials Survey 148

PYMNTS

JANUARY 21, 2021

The COVID-19 crisis and the digital shift that it accelerated are making five lessons clear that tradition brick-and-mortar retailers must heed if they want to survive, according to Karen Webster. Webster said the rise of direct-to-consumer (D2C) sales is adding an additional challenge to traditional retailers’ battle for relevance.

Retail 179

Retail Branding Analysis Online 179

PYMNTS

FEBRUARY 27, 2019

A new survey found that Costco Wholesale has beat out Amazon in customer satisfaction. The annual American Customer Satisfaction Index (ACSI) survey shows that, after taking the top spot in customer satisfaction in the eCommerce space since 2010, Amazon dropped 4 percent to an ACSI score of 82 (out of 100), while Costco scored an 83.

Survey 129

Survey Retail Apple Branding 129

PYMNTS

OCTOBER 20, 2020

As retailers get into the thick of the holiday selling season, several emerging digital-first options are coming to the fore. Suppose a CPG brand is introducing a new environmentally-friendly laundry detergent and it wants to include a major supermarket chain in its promotion.

Retail 151

Retail Branding Strategy Capital 151

PYMNTS

SEPTEMBER 22, 2020

Batteries Plus Bulbs , a Wisconsin-based nationwide retail chain, has arguably powered the consumer shift to digital. In retail, Q4 2020 is likely to see a media blitz that will make other years pale in comparison. All this, Today in Data. 723: Number of Batteries Plus locations in the nationwide chain. 32B: Value of the U.S.

Retail 135

Retail Wisconsin Comparison Maine 135

PYMNTS

AUGUST 26, 2019

To provide men’s personal care items that feel like premium brands at accessible price points, eCommerce innovators are building product lines through the direct-to-consumer (DTC) model. Founder Matt Mullenax was inspired to start the brand after cutting his teeth in the DTC world as an early employee at Bonobos.

Branding 163

Branding Minneapolis social media Company 163

PYMNTS

DECEMBER 15, 2019

Mintel surveyed 1,700 shoppers online last year and discovered a fifth of consumers agreed that “experience gifts” were better than tangible products. The Mintel survey indicated the lion’s share of respondents who identified themselves as millennials or Generation Z preferred experiences over gifts.

Survey 140

Survey US New York Millennials 140

Perficient

JANUARY 11, 2021

The brands that can operate with speed and agility win in this environment. Pinterest and other retailers had to reimagine the fitting room. In-app feedback and surveys can be excellent ways to monitor user pain points and areas of friction. A global pandemic requires a quick response and accelerates digital transformation.

Mobile 502

Mobile Strategy US Management 502

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

PYMNTS

SEPTEMBER 30, 2020

Dramatic shifts are underway in the retail sector as it adjusts to consumers’ increasingly digital preferences. These retailers are accustomed to engaging with their customers in brick-and-mortar stores and building long-lasting relationships that lead to brand loyalty. billion this year — almost double last year’s total.

Payments 279

Payments Millennials Retail Trends 279

PYMNTS

JULY 7, 2020

“Over the coming months, retailers also need to prepare for the continued — and maybe even swifter — move to mobile.” . Brands that thrive, and will continue to do so, are those that actively look for ways to overcome new challenges by creating enjoyable, seamless experiences to engage customers across the channels they find most valuable.

Retail 165

Retail Payments Survey Meeting 165

PYMNTS

JUNE 5, 2020

With the most recent COVID-19 studies from PYMNTS reinforcing the need for health and safety in the retail world, some retailers are stepping up to accommodate consumers’ concerns. A new survey from Ipsos found that U.S. Ipsos surveyed consumers and conducted mystery shopper visits at 45 of the top retailers.

Study 131

Study Retail Survey Compliance 131

PYMNTS

APRIL 23, 2020

As talk turns to reopening retail it’s becoming painfully clear that the business timeline and the consumer timeline don’t match. And that could be devastating news for the retail sector most in need of a grand reopening: malls. It is a real concern for consumers and a potential hindrance to retail recovery.

Retail 152

Retail Survey Dallas Guidelines 152

PYMNTS

FEBRUARY 20, 2020

Future tech is no longer the province of high-end retailers. Innovations in 3D and augmented reality (AR) eCommerce are leveling the playing field and bringing conversion-centered visual technology to any online retailer. The main expansion of 3D is being seen in its dual usage for consumers and retailers.

Retail 259

Retail Maine Technology Google 259

PYMNTS

DECEMBER 2, 2020

InMarket’s survey showed unique purchases of gift cards rose 363 percent this fall versus a year ago, which it said reflects the growing popularity of gift cards as well as the unusually early start to the holiday shopping season this year.

Cards 160

Cards Retail Study Survey 160

PYMNTS

MAY 13, 2020

Shoppers are making more trips to dollar stores, stocking up on store brands and bypassing snacks and sodas at convenience stores, according to a CNBC report that cited IRI , the Chicago-based data and analytics provider reported. One-third of consumers surveyed by McKinsey & Co.

Survey 131

Survey US Branding Analytics 131

PYMNTS

DECEMBER 15, 2019

Mintel surveyed 1,700 shoppers online last year and discovered a fifth of consumers agreed that “experience gifts” were better than tangible products. The Mintel survey indicated the lion’s share of respondents who identified themselves as millennials or Generation Z preferred experiences over gifts.

Survey 131

Survey US New York Millennials 131

PYMNTS

FEBRUARY 6, 2020

and has attracted more than 3,000 retailers to its partnerships. Sykes believes the attraction of online companies and uber-retailers it simple at one level. What brand doesn’t want to sit next to Beyonce or Kim at a fashion show? What brand doesn’t want to sit next to Beyonce or Kim at a fashion show? “I

Retail 142

Retail New York Branding Millennials 142

PYMNTS

DECEMBER 12, 2019

The obituary for brick-and-mortar retail has been written many times. The results of a new survey found that most people — around 77 percent — plan on returning some of their gifts this holiday season, according to reports. About 20 percent of those surveyed said they would probably return upwards of 50 percent of their presents.

Retail 131

Retail Milwaukee New York City New York 131

PYMNTS

SEPTEMBER 27, 2020

Associated Food Stores , a Salt Lake City, Utah-based cooperative that supplies supermarkets, said it has started to build what it’s calling “pandemic pallets” of sanitizing products so its warehouses will be fully stocked, Darin Peirce, vice president of Retail Operations, told WSJ. “We

Jacksonville 280

Jacksonville Minnesota Utah Michigan 280

PYMNTS

FEBRUARY 28, 2020

You’re Constellation Brands. One of your leading brands is Corona beer. Two: Corona is going full speed ahead with the launch of its hard seltzer brand extension. What we don’t know is whether or not the retailers that will sell this — or any product for that matter — will be hit domestically by fear of being in public places.

Case Study 211

Case Study Branding Study social media 211

PYMNTS

APRIL 4, 2019

About six in 10 consumers have said they would be open to banking with non-FIs if they could — especially with big-name brands like Amazon , PayPal and Walmart. Younger consumers, as it turns out, are particularly open to receiving financial services from retail merchants and FinTech firms. In the Where Will We Bank Next?

Survey 168

Survey Branding Retail Fintech 168

PYMNTS

NOVEMBER 11, 2016

According to the BDO Retail Compass Survey of CMOs, nearly 60 percent of marketers plan to leverage mobile in their marketing strategies this holiday season. Although less than 10 percent of marketers say they plan to focus on generic mobile coupons, retailers will be offering bargain hunters other ways to get a deal.

Mobile 188

Mobile Marketing Survey Marketing Strategies 188

PYMNTS

APRIL 16, 2020

Wednesday’s Commerce Department retail sales figures showed in no uncertain terms that consumer spending for non-essential goods has taken a huge hit. percent, to be followed by another 10-point increase in the March 27 survey. However, it won’t be enough to help some retailers or the categories they do business in. “The

Retail 141

Retail Online Survey Branding 141