Perficient

APRIL 4, 2022

3) Tell Me – Authentic, Relevant Brand Messages and Experiences. Leveraging technology in a personalized user experience is a critical way we will make this come true. I’ve long advocated that personalization includes three essential elements: . 1) Know Me – Data & Analytics Relevant to the Customer.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

MARCH 9, 2020

One study shows that for 77 percent of these retailers, developing a solution that can allow them to attain levels of order management efficiency comparable to Amazon is now a top priority. According to the same study , 62 percent of top retailers believe headless commerce can improve conversions and consumer engagement.

Retail 208

Retail User Experience Study UX 208

PYMNTS

NOVEMBER 23, 2020

Advanced AI means reducing chargebacks, saving inventory, maintaining brand loyalty and spending more time managing the lunch rush than worrying about fraud.”. Smart machine algorithms have allowed food delivery times to be accelerated, while AI-enabled voice assistants are helping restaurants rapidly fulfill orders.

Mobile 289

Mobile Boston Fraud Colorado 289

Cisco

JULY 29, 2021

Application is the Business & Level of Digitalization is the Brand. A recent study on Global Cloud adoption by Frost & Sullivan has indicated a 70% jump in multi-cloud adoption in the Financial Services space. AI to tackle Experience Degradation. Visualize anything: end to end in a unified connected data format.

Customer Experience 168

Customer Experience User Experience Analytics Resources 168

Perficient

JANUARY 16, 2023

Whether with the assistance of an experienced digital experience consultant such as Perficient or by themselves, one looking to implement embedded finance must finalize a strategy that analyzes the digital needs of their company and its clients.

blockchain 275

blockchain Customer Experience Software Strategy 275

PYMNTS

JANUARY 9, 2020

In the webinar, case studies will show how merchants can differentiate themselves by successfully bridging digital and physical retail settings. But the lines of commerce have blurred, presenting both challenges and opportunities for merchants to engage with their targeted shoppers. In the webinar scheduled for Jan.

Payments 151

Payments Case Study User Experience Millennials 151

Perficient

FEBRUARY 22, 2023

Our economic history is filled with case studies of firms that came out of recessions stronger and as more dominant players in their industries. How are your systems set up to provide customers with seamless experiences? Customers are favoring simple user experiences more than ever.

Trends 275

Trends Customer Experience Data Case Study 275

Gonzobanker

AUGUST 28, 2020

But even then, the number of median active mobile users reported by mid-size banks had increased nearly 40 percent over Cornerstone’s prior bank study in 2017. Providing a top-notch digital customer experience is critical to an institution’s competitive future. Digital Banking is Here to Stay.

How To 158

How To User Experience Resources Strategy 158

PYMNTS

OCTOBER 15, 2018

Other studies indicate that mobile and connected banking offerings are most popular among millennials and other young consumers, meaning mobile banking apps’ popularity is likely to continue — and increase — in the coming years. encourages brand loyalty and is easy to use, it still leaves merchants vulnerable to chargebacks.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

JANUARY 8, 2021

Taken across 70 indicators to measure the quality of customer experiences through checkout, a score increase reflects an improved user experience for consumers that leads to more seamless conversions. The year 2020 saw the overall index score rise by 2.2 percent for online and 1.4

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

OCTOBER 27, 2016

If the latest The State of the Mobile Experience Report from PointSource is any indication, then merchants may still have a long way to go. The study revealed that the majority of key influencers and decision-makers across industries admitted their company’s mobile experience does not meet user expectations.

Retail 100

Retail Google User Experience Mobile 100

PYMNTS

MARCH 20, 2020

As the coronavirus got up close and personal during the week of March 2, PYMNTS put a study into the field on March 6 to a census-based panel of approximately 2,128 consumers in the United States. It takes effort to balance seamless-but-fraud-free user experiences. Can The New England Patriots Brand Survive Losing Tom Brady?

Technology 181

Technology Apple New York City social media 181

PYMNTS

JULY 10, 2020

“This measured improvement in merchants’ ability to convert subscribers underpins their willingness to offer features that improve overall user experience,” our report noted. Our July study found that while approximately 167.1 It’s a COVID-era success story, but subscription dynamics are fickle. million – 16.4

Report 197

Report social media User Experience Training 197

PYMNTS

MAY 6, 2019

Particularly popular, according to the report, are Louis Vuitton, Chanel, Gucci, Nike, Fendi and Balenciaga-branded items. And most fake accounts selling counterfeit merchandise usually upload a large quantity of posts every day, resulting in a chaotic and negative user experience,” the report stated. trillion every year.

social media 123

social media Branding Survey Report 123

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 153

Data Customer Experience Analytics Case Study 153

PYMNTS

JANUARY 14, 2019

PYMNTS’ study of 2,600 U.S. PYMNTS’ study of 1,000 consumers, which we did the day after Black Friday 2018 , reported that 40 percent of the consumers who shopped on Black Friday said they did so from their couches. And it did so via a channel that was not at all conducive to a digital shopping experience. But consider this.

Retail 198

Retail Online Mobile Data 198

PYMNTS

JULY 18, 2019

As noted in the study, larger financial institutions outpace smaller brethren when it comes to grabbing market share, largely through the competitive advantage of hefty IT budgets that get new products to market with haste. The study found that only 13.3 percent in the last study. and beyond. The Courage Factor.

Innovation 155

Innovation Study Technology Millennials 155

Abrigo

AUGUST 13, 2024

The podcast shares stories from digital marketing and sales technology firms as well as financial brand marketing and sales leaders. Titles of recent episodes include “If I were a bank CEO: Empowering change for financial leaders” and “Navigating user experience pitfalls: The impact of misaligned expectations.”

Fraud 221

Fraud Community Community Bank Lending 221

PYMNTS

JUNE 17, 2016

USA Technologies released new data from a study that targeted digital, point of sale advertising promoting the use of Apple Pay at those unattended points of sale. USA Tech’s study proves the power of advertising a particular brand, at the exclusion of others, to influence consumers to change their behavior. “We

Apple 100

Apple Retail Study Mobile 100

PYMNTS

JUNE 9, 2017

In doing so, marketplaces run the risk of creating a negative user experience and, according to Tomas Likar, VP of strategy and business development for Hyperwallet , hurting their brands. According to a recent Hyperwallet study , one-third of eCommerce marketplaces operating out of the U.S.

User Experience 116

User Experience Payments Operations Strategy 116

PYMNTS

JUNE 15, 2020

“One of the biggest challenges is that we didn’t offer delivery at all prior to COVID-19, and we were moving as quickly as possible to offer our guests food delivered to their homes through an easy in-app, branded experience,” Lawton explained. “It How Fake Reviews Damage QSRs. Online reviews are vital in today’s restaurant industry.

social media 132

social media Mobile Connecticut Online 132

Perficient

AUGUST 30, 2022

Case Study: How We Leveraged Agile To Help a Financial Services Firm Create a Deposit Advance Product. because it would impact the user interface and user experience, and thus, the production process. Once these decisions were made, the project was deemed “ready.”

Meeting 294

Meeting Examples UX Case Study 294

CB Insights

JANUARY 8, 2019

In this report, we analyze Apple’s ongoing impact on clinical research and studies, its strategy in building a personal health record, and where the company’s going next in healthcare. Various existing healthcare players have notoriously terrible brand and customer experience, which has been Apple’s focus as a company.

Apple 78

Apple Data Industry Study 78

NCR

APRIL 28, 2017

This is the finding of a recent report, Improving the Customer Experience in Banking , from The Financial Brand and Deluxe. Digital is now a key channel for any bank, yet many FIs remain focused on cutting costs in this area rather than factors such as boosting user experience. Formalize customer experience programs.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

PYMNTS

MAY 5, 2016

Apple has taken the single-channel approach, driving the user experience primarily from its iOS. Android has adopted an open platform approach, which allows brands and the tech-savvy users of the world to customize the payments platform to function within their applications.

Mobile 100

Mobile Samsung Payments Apple 100

PYMNTS

DECEMBER 3, 2019

Small Business Credit Card Satisfaction Study, businesses are twice as likely as consumers to switch credit card brands, with many small businesses serving “relatively low” scores for issuers’ rewards, benefits and services. Power took one key friction point of the small business (SMB) credit card market to task.

Cards 101

Cards Innovation Tools Study 101

Gonzobanker

NOVEMBER 16, 2023

Here are examples of how some organizations have made use of social media to achieve results: Increased brand awareness – Chime consistently posts a variety of content, and its Instagram profile, with the brand’s signature green theme and modern imagery, has amassed more than 933K followers. Yes, that’s a lot of Benjamins.

social media 97

social media Marketing Millennials Trends 97

PYMNTS

JANUARY 28, 2019

Capital One CEO Richard Fairbank had more to say about its recently reached “definitive agreement” with Walmart to acquire its co-branded, private-label credit card receivables “at an attractive price and terms” than he did about the earnings misses. And Mastercard wasn’t the only big brand feeling the sting of European regulators wrath.

Video 128

Video Data Google Cards 128

Digital Growth Institute

JULY 13, 2023

However, many financial brand websites fail to reflect this truth, as revealed by digital secret shopping studies. In this article, we’ll show you how to transform the pain points costing your financial brand millions of dollars into valuable opportunities.

User Experience 15

User Experience Branding Study Tools 15

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t? And those abandonment rates?

Customer Experience 71

Customer Experience Retail San Diego Study 71

PYMNTS

OCTOBER 24, 2016

The 23 percent of users trying Apple Pay in June 2016 represents an upward trend instead of the decreasing percentage revealed in the two previous PYMNTS Apple Pay studies. The appeal of design and positive user experience goes on to influence a consumer’s likelihood to complete a transaction.

UX 100

UX Mobile Apple Trends 100

NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. Social marketing to remake bank brands.

Millennials 45

Millennials social media User Experience Mobile 45

PYMNTS

MARCH 7, 2016

In an effort to keep the user experience both simple and frictionless, Shrauger says Visa Checkout will be able to help streamline checkout based on “remembering” the preferences that consumers have saved. We’ve said it from day one, the consumer is the merchant’s customer. They’re not our customer.

Mobile 100

Mobile Online User Experience Payments 100

South State Correspondent

APRIL 24, 2023

In addition, you can limit the tasks so that it only books using Open Table or Delta Airlines (using your login) or by giving it a list of brands to choose from. Content Production – Where ChatGPT can create copy, AutoGPT can add graphics, format the copy, and brand it. It can then revise the work product to improve itself.

social media 195

social media Data Marketing Technology 195

FICO

SEPTEMBER 2, 2020

In order to protect the brand value of the bank and to increase customer loyalty, many banks quickly commissioned customer support packages, increased the transactions that can be done through the self-service customer channels, and directed the customers to digital channels to manage the call center capacity.

Management 69

Management Customer Experience Risk Management Data 69

PYMNTS

APRIL 23, 2018

Traditional acquirers are being marginalized by technology players that provide solutions — not just payments processing — to software platforms who want more control over the end-to-end payments experience for the merchants with which they do business. Playing the Digital and Physical Fields.

Retail 117

Retail Maine Lending Software 117

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t? And those abandonment rates?

Customer Experience 48

Customer Experience Retail San Diego Study 48