PYMNTS

SEPTEMBER 6, 2019

Brick-and-mortar retailers are taking small-format, inventory-free locations to big cities: Nordstrom , for instance, is bringing its Nordstrom Local concept to the Big Apple. At the locations, customers will be able to access services such as returns, order pick-up and alterations. In Other Brick-and-Mortar News.

Los Angeles 101

Los Angeles Retail New York City New York 101

PYMNTS

FEBRUARY 14, 2020

This year, they expect more customer experience improvements, a boost from the Golden State and an effort to keep a new generation of wine connoisseurs engaged. And the wine retailer of the year? The 2019 wine retailer of the year was online – specifically, it was a good year for Wine.com.

San Francisco 150

San Francisco Millennials Oakland Customer Experience 150

PYMNTS

JUNE 29, 2020

The Palo Alto, California startup said the no-fee account is the company’s latest move to build a next-generation banking service that is branchless, automated and optimizes every dollar. Wealthfront , the online investment service firm, has added checking features to its app.

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Fintech California New York ATM 151

PYMNTS

DECEMBER 28, 2016

Activewear brand Fabletics , which was co-founded by Kate Hudson in 2013, announced plans for a retail expansion across the U.S. The company confirmed that the new locations will bring the brand’s total retail store count to 30 locations throughout the U.S.

San Diego 190

San Diego San Jose San Francisco Indianapolis 190

PYMNTS

MAY 30, 2018

In a blog post , PayPal said Jetlore’s platform is used by some of the leading retailers around the globe. We share Jetlore’s passion for creating amazing – and personalized – customer experiences and believe their capabilities will accelerate our ability to help merchants optimize content and communication for their customers.”.

Customer Experience 148

Customer Experience Retail California Online 148

PYMNTS

JANUARY 7, 2021

We're proud of the product mix and shopping experience we provide in our stores and online. Personalization is an important strategic initiative in our continued endeavor to enhance customer experience across digital and in-store,” said Glen Bradley , Price Chopper Supermarket/Market 32's group vice president of marketing. “We

California 203

California CA Analytics Branding 203

Bank Innovation

JANUARY 3, 2020

In this episode, editors discuss the following news developments: The new California Consumer Privacy Act that went into effect Wednesday; How banks are managing feature overload in their apps; New eco-friendly initiatives from Bank of the […].

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Regulation Video California Data 243

PYMNTS

OCTOBER 22, 2020

Childress ’ products — including travel bags for car seats and strollers — and then offered them for sale on the retail giant’s marketplace. Childress is a California-based family business started more than 30 years ago by Jan Childress.” The release said the lawsuit filed by the companies, announced on Thursday (Oct.

Seattle 145

Seattle Branding Washington California 145

PYMNTS

SEPTEMBER 9, 2019

With this week’s Nordstrom Local debut in New York City and Starbucks’ plans for pick-up only cafes , it’s a new age for inventory-free retail. The Nordstrom Local concept, focused on services such as returns, order pick-up and alterations, has already been rolled out in three California locations, with another scheduled for the West Village.

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Los Angeles Retail New York City Customer Experience 116

PYMNTS

JULY 30, 2019

Our fully compliant solution allows businesses to feature a state-of-the-art retail customer experience for both in-store and delivery, while also providing in-depth business analytics and increased revenues for businesses.”. billion by 2020 — the industry is largely cash-based.

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PYMNTS

FEBRUARY 7, 2019

. “Kroger continues to redefine the customer experience and provide new ways to shop for, prep and cook meals through exciting brick-and-mortar and digital experiences,” Robert Clark , Kroger’s senior vice president of merchandising, said in a press release.

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Ohio Montana Wyoming Columbus 116

PYMNTS

DECEMBER 10, 2019

Lumin Digital’s cloud-based digital banking platform was built using modern, market-leading technology and offers “a tightly integrated and customized experience.” We look forward to continued success with Lumin Digital as our trusted digital banking partner.” .

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Security Illinois User Experience Digital Banking 130

PYMNTS

MARCH 12, 2019

Instacart said customers in participating states will now see a new in-app banner that lets them shop directly from beer, wine and spirit “aisles” of select retailers on the Instacart marketplace. and is available from one-third of its 300-plus retail partners. ”

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North Carolina Washington Nebraska Kentucky 109

PYMNTS

SEPTEMBER 13, 2018

Coverage includes a look at the latest move by Jet.com to up its online retail game, along with a new Starbucks delivery push. The updates include a larger selection of items along with speedier delivery, among other features, as the company seeks to tailor customers’ experiences based on their past purchases and zip codes.

Florida 101

Florida Bitcoin Apple California 101

PYMNTS

JULY 18, 2018

“Pop-In@Nordstrom is all about introducing our customers to the best of what’s out there, and we are excited to partner with a like-minded brand like Casper that leads with innovation and a strong customer experience.”.

Los Angeles 100

Los Angeles Seattle Texas Washington 100

PYMNTS

DECEMBER 6, 2018

In addition, the retailer expanded curbside pickup to two new markets , California and Colorado. The retailer is already seeing a 10 percent rise in orders with the new service. And retailers are hopeful that this holiday season will be a success. The NRF revealed that the average shopper spent $313.29

Colorado 130

Colorado Retail Millennials California 130

PYMNTS

AUGUST 17, 2018

“Accepting the familiar and preferred mobile payment options has become a necessity for retailers to deliver an exceptional customer experience that matches with the changing behavior of today’s Chinese consumers.”

America 103

America Las Vegas Payments United States 103

PYMNTS

OCTOBER 23, 2020

In the longer run, the service will grow over the next several months to the grocer’s 570 retail locations throughout California, Illinois, Pennsylvania and Florida. Amazon Fresh, a new physical retail concept from Amazon, is setting up shop in four locations in the Chicago market, the Chicago Tribune reported.

Arizona 170

Arizona Chicago Georgia Phoenix 170

PYMNTS

MAY 15, 2019

Retailers are promoting faster shipping options in the wake of news that Amazon plans to speed up Prime shipping from two days to just one: Walmart , in one case, is offering NextDay delivery on a selection of items from its website. shoppers online this year, and retailers need to get creative to keep up. Walmart eCommerce U.S.

Las Vegas 164

Las Vegas Retail Phoenix Metro 164

PYMNTS

FEBRUARY 8, 2019

Startups in the eCommerce space have long enabled their customers to experience their products in real life (“IRL”) through temporary retail shops, and now, digitally-focused brands belonging to major retailers are taking a similar approach. Fashion retailer Charlotte Russe , which has over 500 stores in the U.S.,

Charlotte 135

Charlotte Los Angeles Kansas City Branding 135

PYMNTS

JULY 26, 2017

But a third ingredient in retail is quickly overshadowing those bastions of success, and that is customer service. Consumers want a seamless shopping experience, and if they don’t have one, they want someone to make it right post-haste. PYMNTS: Can you show me some data or proof points on how the company has helped retailers?

Branding 127

Branding Customer Experience Software Mobile 127

PYMNTS

MAY 7, 2020

This is especially true for a retail fitness industry quickly being supplanted by high-quality streaming workout interactions that turn homes into vibrant virtual fitness studios. But recent retail reopenings have fizzled, and there’s mounting data that Americans are moving on to new forms of fitness, as they have with eating and working.

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Survey Trends Exercises Examples 141

PYMNTS

JULY 10, 2017

“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth,” George said. “As

Retail 102

Retail Video Branding Industry 102

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

Retail 78

Retail Branding Company Capital 78

PYMNTS

JUNE 11, 2020

With more than 30 years of experience in the home installation industry, Todd Banhidy , CEO of Buy It Installed Inc., Now, Banhidy and his team have generated demand from top auto manufacturers and retailers, leading to a $4.5 million extension to its Series A round.

San Diego 141

San Diego Training Strategy Retail 141

PYMNTS

DECEMBER 19, 2018

Retailers are rolling out new ways for consumers to purchase their groceries that allow them to trade the checkout line for a few taps on a smartphone. If grocery stores want to tap into this customer base, they need to consider consumer preferences such as where customers are shopping and why. Just under 17 percent — or 16.7

Retail 108

Retail Colorado Online Mobile 108

Perficient

JANUARY 7, 2021

From retail to consumer goods, online and mobile sales are up significantly. They also found that the customer experience is often just as good, if not better. For example, some states, such as California and Massachusetts, plan to ban the sale of new gas-powered cars by the year 2035.

Marketing 309

Marketing Industry Mobile Massachusetts 309

PYMNTS

NOVEMBER 14, 2016

– Driving towards a universal customer experience to offer the same services in a physical and digital environment. – Providing a simplistic administration experience to manage all accounts in a single merchant account. Key Takeaways Include: – 2016 consumer holiday shopping trends and analysis. CEO at Qualpay.

Trends 100

Trends Innovation Strategy California 100

FICO

JULY 6, 2023

It was also encouraging for me to hear that organizations are moving away from portfolio-specific silos, in favor of a more holistic approach to customer experience and management. from UCLA and an MBA from the Merage School of Business at University of California, Irvine. Let’s dig in a little deeper. Debbie holds a B.A.

Fraud 52

Fraud Management Customer Experience San Diego 52

PYMNTS

AUGUST 3, 2016

Despite the fraud benefits that EMV has provided to retailers with terminals on their countertops, there has been one consistent refrain from retailers and their customers alike: It takes too long. Help has arrived. Visa announced on Wednesday (Aug.

Retail 100

Retail California Cards Customer Experience 100

PYMNTS

MAY 8, 2018

Kiosk Meets Retail. A few years after the introduction of Lappe’s kiosk, the Florsheim Shoe Company decided to bring self-service kiosks into its retail stores. One customer , for example, noted that the shoes “were delivered in five days, as opposed to at least a month when I special-ordered them before.”.

Illinois 104

Illinois Chicago Retail Examples 104

PYMNTS

DECEMBER 26, 2018

Autonomous vehicles hit the road this year in the name of retail, with pilots of delivery services for groceries and takeout coming to U.S. To bring these innovations to fruition, technology companies and retailers decided to join forces. The company’s mission is to make everyone’s life easier and build the future of transportation.”

San Jose 124

San Jose Oklahoma City Miami Oklahoma 124

PYMNTS

NOVEMBER 2, 2016

Mammoth Mountain , a four-season mountain resort in California, will leverage Wonder Technologies ’ digital gifting and incentives platform. In using Wonder, Mammoth Mountain will look to deliver a valuable customer experience and gather new data and insights about customers and their spending behaviors.

Training 100

Training California Branding Cards 100

PYMNTS

OCTOBER 20, 2017

Like so much of the retail industry, hospitality is all about customer experience. A happy customer is an asset and a source of repeat revenue, either because they will stay at the hotel chain again themselves or because they will recommend it to family and friends. Pacifica Hotels — Santa Barbara & Los Angeles.

Las Vegas 108

Las Vegas Los Angeles Hawaii California 108

PYMNTS

MARCH 14, 2018

million, according to the PYMNTS Kiosk & Retail Report. For example, Urban Remedy has 30 branded refrigerated kiosks in Whole Foods stores across California. And, between 2013 and 2016, the size of the U.S. interactive kiosk industry market grew at an average of 10.36 percent from $533.37 million to $716.97

Industry 120

Industry Examples Community Marketing 120

PYMNTS

OCTOBER 6, 2020

And in the restaurant business, there is little to no time to do any manual review; consumers expect their food sooner rather than later,” Kount Chief Customer Experience Office Rich Stuppy writes for the latest edition of the PYMNTS Mobile Order Ahead Tracker. . Fraudster In Many Forms .

Fraud 195

Fraud Data Mobile Cards 195

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

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Customer Experience Fintech Regional Cards 125