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Insights and understanding – the key to customer experience?

NCR

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

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The ICBA 22/23 executive committee is all in

Independent Banker

We must also keep our focus on protecting the 2017 tax cuts and, as always, monitoring and confronting credit union overreach. I look forward to getting back in front of our regulators, senators and representatives for face-to-face visits to rebuild personal connections and gain their support during this year’s ICBA Capital Summit.

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Formula for Business Lending Success: Minimize Delays

Abrigo

Lending, he noted, is the “tip of the spear” – the activity that gets a financial institution into a business, allowing it to deploy its capital and create a profit through lending as well as cross-selling other products or services that can carry high margins, such as treasury management, corporate cards, or wealth management services.

Lending 243
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Banking's Top 5 in Total Return to Shareholders: 2018 Edition

Jeff For Banks

Total return includes two components: capital appreciation and dividends. This is clearly a turnaround situation, as the bank lost over $12 million in 2010, over 20% of its capital (ouch). But once they turned things around they took their deferred tax asset back onto their books and did three acquisition. Oregon Bancorp, Inc.

Oregon 101
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Popular Bank Implements Branch Realignment in the New York Metro Region to Enhance Focus on Communities and Small Business Support

PopularBank

Popular Bank conducted a detailed review and analysis of its current network, including its usage, proximity to additional Popular Bank branches, the needs of customers and accessibility to supplemental services. Popular is committed to meeting the needs of our customers and communities, guided by our 127-year legacy.

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Stripe Teardown: How The $35B Payments Company Plans To Supercharge Online Retail

CB Insights

This growth has created major opportunities in the payments space, and companies like Stripe — the payments unicorn valued at a masive $35B — are hungry to capitalize on them. Stripe’s early success in acquiring customers was largely due to its mass appeal to the developer community. Sigma aims to streamline business operations.

Online 98
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China B2B FinTech Nabs The Venture Capital Spotlight

PYMNTS

Yet, small business (SMB) banking wasn’t the only highlight of this week’s B2B venture capital roundup, with the two largest fundraises showcasing China’s rising B2B FinTech ecosystem in areas like expense management and invoicing. As part of its rebrand , blockchain payments firm BitPesa is now AZA Group. Starling Bank.

Capital 101