PYMNTS

MAY 17, 2017

Commercial cards are tricky. While they may be instrumental in helping companies manage cash when their employees travel for work, commercial cards aren’t the top payment rail of choice for suppliers, so companies often pay invoices another way. But depending on how the commercial card is used, these figures vary greatly.

Cards 108

Cards Analysis Data Compliance 108

FICO

DECEMBER 13, 2022

Because customers value ease of use and good fraud protection most, FIs must balance scam protection with making things easy for good customers – but not TOO easy. Customers Prefer Easy & Safe. Customers Prefer Biometric Security. Download the white paper on this survey. FICO Admin. Tue, 07/02/2019 - 02:45.

Fraud 52

Fraud Security Survey Customer Experience 52

FICO

FEBRUARY 18, 2019

In this they state : “A one-time password sent via SMS may be used to validate possession of the SIM card associated with a customer’s mobile phone number. Dynamic linking means that customers must be able to make the connection between the authentication they are carrying out and the transaction they wish to complete.

Survey 45

Survey Metro Mobile Security 45

William Mills

MAY 10, 2016

They offer chat bots for customer support, with the ability to create custom bots. One use case is to use a bot, via text messaging, to help customers when they have potential credit card fraud. They use Natural Language Processing algorithms for the customer interaction. Why send a digital or virtual card?

San Jose 40

San Jose Customer Experience Mobile social media 40

William Mills

MAY 11, 2016

This approach makes a lot of sense– but not sure if it would meet the governance and compliance considerations of most banks and investment management firms. ^SR Download our latest white paper that discusses what it really takes to develop a successful Fintech startup. 01:15 pm 10 Reasons Why Fintech Startups Fail.

Video 40

Video Lending social media Analytics 40

William Mills

MAY 11, 2016

To get the customer, they offer a rewards program which is 1% rewards. Credit cards offer rewards but over 60% of payments are made on debit cards. Chip card reader for when customers are shopping online to improve security. Verifies the card and pushes that information onto the merchant. JC Ramey (VP, Bus.

Video 40

Video Mobile social media Analytics 40

William Mills

SEPTEMBER 9, 2016

You can look at life events such as marriage, credit card, new job, etc. That will show the likelihood that a customer may take an action such as leaving the bank. Addresses compliance, fraud experience and customer experience analytics. Blue, Red (Compliance), Green (what bankers do best).

social media 40

social media ATM Mobile Customer Experience 40