William Mills

MAY 10, 2016

One use case is to use a bot, via text messaging, to help customers when they have potential credit card fraud. There is a growing focus on customer experience and related compliance issues. Card-linked offers generated a lot of excitement a few years ago. Link your card to website or app, select the offer.

San Jose 40

San Jose Customer Experience Mobile social media 40

William Mills

MAY 11, 2016

This approach makes a lot of sense– but not sure if it would meet the governance and compliance considerations of most banks and investment management firms. ^SR Download our latest white paper that discusses what it really takes to develop a successful Fintech startup. 01:15 pm 10 Reasons Why Fintech Startups Fail.

Video 40

Video Lending social media Analytics 40

William Mills

MAY 11, 2016

Credit cards offer rewards but over 60% of payments are made on debit cards. Chip card reader for when customers are shopping online to improve security. Verifies the card and pushes that information onto the merchant. The software/platform pieces is the ability to use virtual card numbers. Plus the 1% rewards.

Video 40

Video Mobile social media Analytics 40

William Mills

SEPTEMBER 9, 2016

You can look at life events such as marriage, credit card, new job, etc. Addresses compliance, fraud experience and customer experience analytics. Social media is a special challenge since social media was not created with compliance in mind. Blue, Red (Compliance), Green (what bankers do best).

social media 40

social media ATM Mobile Customer Experience 40

FICO

MAY 19, 2021

For many people, the word “fraud” evokes images of shadowy criminals using stolen identities and purloined credit card information to commit financial crimes. Traditional third-party fraud entails some form of impersonation, whether through stolen card credentials or someone taking over your identity. by Matt Cox.

Fraud 52

Fraud Groups Analytics Compliance 52

FICO

MAY 19, 2021

For many people, the word “fraud” evokes images of shadowy criminals using stolen identities and purloined credit card information to commit financial crimes. Or they may unintentionally sell it to criminal gangs, which then rack up thousands of pounds of fraudulent credit card debt. Both of these crimes are first-party fraud.

Fraud 52

Fraud Groups Analytics Compliance 52

Gonzobanker

DECEMBER 22, 2015

Now, to avoid any cue card and teleprompter issues, we’ll just go with the written list again this year. No one has been more successful at using social media to generate awareness and a positive image for their bank than Jill (@JillCastilla, @CitizensEdmond). And the winners are …. THE BANKING AWARDS. GonzoBanker of the Year.

Community Bank 60

Community Bank Apple Community Technology 60