Bank Innovation

NOVEMBER 5, 2019

According to a Deloitte survey, discounts and cash back aren’t enough to maintain credit card customer loyalty, and providers need to look to more holistic personal financial management tools as differentiators. credit card consumers would be willing […].

Cards 186

Cards Company Customer Experience Study 186

PYMNTS

MARCH 26, 2019

The world knows by now that Apple has debuted its credit card — the Apple Card — in conjunction with Goldman Sachs and Mastercard. The card is available in both virtual and tangible, plastic forms. The broad outline is one where the digital version of the card can be used wherever Apple Pay is accepted. Not anymore.

Cards 238

Cards Apple Security Customer Experience 238

PYMNTS

NOVEMBER 16, 2020

In Beyond the Card: Toward the Cardless and Contactless Future , a PYMNTS and i2c Inc. Physical cards are changing form, as some NFC-capable mini-cards are being embedded in rings and other wearables. Physical cards are changing form, as some NFC-capable mini-cards are being embedded in rings and other wearables.

Cards 239

Cards Payments Innovation Customer Experience 239

Perficient

FEBRUARY 2, 2023

A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder. Both Visa and Mastercard rolled out pilot biometric payment cards in 2022. To use this offering, cardholders enrolled a fingerprint to have securely stored on their card.

Industry 471

Industry Trends social media Payments 471

PYMNTS

FEBRUARY 21, 2020

Business identity theft is used to launch everything from purchasing plan scams to tax and credit card application fraud, and it caused an estimated $137 million in damages in 2017. Merchants can also turn to their card networks for support when deflecting card-not-present (CNP) fraud, preventing interruption to customer experiences.

Customer Experience 152

Customer Experience Fraud Millennials Online 152

Bank Innovation

MARCH 5, 2020

Brex, the corporate card and financial product startup, has partnered with human resources company TriNet to reach new customers through exclusive rewards. Brex aims to reach the more than 18,000 TriNet client companies through cash-back rewards on coffee, gyms and food delivery with the tie-up.? “If

Cards 54

Cards Resources Company Customer Experience 54

PYMNTS

SEPTEMBER 22, 2020

For small, mom-and-pop retailers, complex or proprietary procurement platforms simply aren't in the cards. Today, commercial cards are on the rise for SMB B2B eCommerce, and Dean said he's seen a gradual shift in this arena away from net terms. And we ascribe that to the credit card company offering net-30, plus points.".

Cards 235

Cards Online Capital Security 235

Bank Innovation

MARCH 12, 2020

Splitit, a payments company that divides purchases into installments on customers’ existing cards, announced a partnership with Visa last week.

Customer Experience 243

Customer Experience Payments Cards Company 243

Perficient

JANUARY 24, 2023

As a baseball card collector since childhood, I remember when eBay opened its URL back in 1995. One could buy and sell baseball cards on the site but had to mail a check, or await the arrival of a check, via snail mail. Baseball card heaven for both buyer and seller. Consider the evolution of eBay.

Branding 472

Branding Cards Strategy US 472

Bank Innovation

JANUARY 31, 2020

This week, the Consumer Financial Protection Bureau filed suit against Citizens Bank, alleging violations of the Truth in Lending Act (TILA), including implementing Regulation Z and the Credit Card Accountability Responsibility and Disclosure Act.

Cards 259

Cards Lending Regulation Management 259

Bank Innovation

SEPTEMBER 13, 2019

Mastercard is doubling down on its prepaid card business, which it sees as fuel for the rise of many consumer-facing fintech companies. During its investor day on Thursday, the payments giant said its prepaid card business grew 19% in gross dollar volume from the first half of last year.

Cards 225

Cards Fintech Payments Company 225

PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” And the card is no longer just a payment instrument; it’s more than the card itself.”.

Apple 198

Apple Cards User Experience Examples 198

PYMNTS

NOVEMBER 5, 2020

The Startup Accelerator is a portfolio of startup companies working across a varied set of fields, including customer experience, payments, marketing, risk and regulation, climate change and security, the release stated.

Cards 183

Cards User Experience Customer Experience Regulation 183

PYMNTS

JULY 11, 2019

To offer customers greater choice and convenience in time for the summer holiday season, Hertz , Dollar and Thrifty are welcoming debit cards at selected European locations. The majority of people renting cars today pay with a credit card, according to the announcement, but many people across Europe do not have access to one.

Cards 183

Cards Customer Experience Policies How To 183

Payments Dive

APRIL 1, 2024

For many companies, CaaS not only improves the customer experience but also yields expected—and sometimes unexpected—benefits for the business.

Customer Experience 221

Customer Experience Cards Payments Company 221

Perficient

SEPTEMBER 29, 2022

Uber is one of the most prominent examples of a company reaping the benefits of the convenience posed through embedded finance experiences. Uber users input their payment information upon account creation, eliminating the need to dig through a messy purse or fumble through a wallet to find cash or a credit card to pay for a ride.

Customer Experience 294

Customer Experience Software Cards Data 294

Bank Innovation

AUGUST 9, 2019

In this episode, Suman Bhattacharyya, deputy editor of Bank Innovation, speaks with Alyson Clarke, principal analyst at Forrester Research, about the following developments: With the much-awaited launch of Apple Card, the tech giant has taken a page […].

Apple 210

Apple Cards Video Fintech 210

Bank Innovation

NOVEMBER 15, 2019

Adyen, the Netherlands-based company that supports back-end payments capabilities for marketplaces like eBay and Etsy, is getting into card issuing. The product allows marketplaces to issue cards to merchants, allowing them to issue virtual or physical cards that can be used online, in-app or in-store.

Cards 186

Cards Online Payments Company 186

Bank Innovation

MARCH 5, 2020

Brex, the corporate card and financial product startup, has partnered with human resources company TriNet to reach new customers through exclusive rewards. Brex aims to reach the more than 18,000 TriNet client companies through cash-back rewards on coffee, gyms and food delivery with the tie-up.? “If

Cards 195

Cards Resources Company Customer Experience 195

Perficient

JANUARY 22, 2021

Customers “sell” their data all the time in the form of loyalty and rewards programs. For example, if I trade my credit card points for cash, the organization knows that I might have some immediate needs that money can help solve. This idea extends to every piece of customer loyalty.

Analytics 309

Analytics Industry Chicago Payments 309

PYMNTS

DECEMBER 21, 2020

Kroger customers can now expediently and simply order gift cards for curbside pickup in addition to their supermarket items at 1,900 of the chain’s locations throughout the nation, according to a Monday (Dec. 21) announcement from Blackhawk Network.

Cards 159

Cards Branding Customer Experience Innovation 159

PYMNTS

JANUARY 12, 2021

Customer experience management platform provider Paytronix released its holiday gift card report on Tuesday (Jan. 12) and found a mixed bag for restaurant sales of gift cards. Its research found that overall card sales ended the year down 31.8 percent rise in average spend per gift card during 2020.

Cards 149

Cards Study Customer Experience Tools 149

Bank Innovation

AUGUST 21, 2017

Not only has nonbank Nationstar Mortgage rebranded to Mr. Cooper, but according to reports it has also announced a bunch of new features to enhance its customer experience. One such feature, according to a report by Housing Wire, is its mortgage linked credit card.

Customer Experience 210

Customer Experience Cards Report New York 210

Bank Innovation

NOVEMBER 5, 2019

According to a Deloitte study, perks like cash back and discounts are continuing to drive the loyalty of credit card customers.

Cards 170

Cards Company Study Tools 170

Bank Innovation

OCTOBER 23, 2019

American Express is courting founders with corporate card perks on an invitation-only basis. According to Courtney Kelso, senior vice president and general manager of commercial card products at Amex, the new benefits will appeal to founders who want to grow their businesses.

Cards 170

Cards Management Customer Experience Lending 170

Bank Innovation

JULY 30, 2019

While the jury is still out whether the Apple Card will be the disruptive force that Apple has claimed it will be, fintech firms and banks alike appear eager to beat the tech giant to the punch. Tuesday’s launch of Zerocard, a “debit-style” credit card from fintech firm Zero, in partnership with WebBank, Evolve Bank […].

Apple 170

Apple Cards Fintech Customer Experience 170

Bank Innovation

APRIL 17, 2020

based Green Dot allows the retail giant’s customers to create a direct deposit account from home through Walmart’s MoneyCard, a […]. Through an existing partnership with Walmart, the Pasadena, Calif.-based

Payments 259

Payments Cards Retail Security 259

Perficient

SEPTEMBER 15, 2020

What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies? According to Forrester, 31% of companies want to use AI to significantly improve their customer experience. Say you want to promote healthy choices amongst your patients or members.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

DECEMBER 28, 2020

"cxLoyalty will continue to strengthen and expand the value of relationships for its clients and their customers through its leading technology, rewards content in relevant categories including travel, gift cards and merchandise, and world-class personalized customer experience," Siegel said in the statement.

Connecticut 282

Connecticut Groups Customer Experience Cards 282

Accenture: Banking

JUNE 29, 2022

The shift to digital services has accelerated since 2020, improving the potential of Open Banking payments to become a viable alternative to card payments. The user experience will be key to…. Cumulatively, over 26.6 million Open Banking payments had been executed by the end of 2021. There was a 500% increase in that year alone.

How To 393

How To Payments User Experience Cards 393

PYMNTS

JULY 1, 2020

“Consumers have a lot of different choices on where and how they purchase their items and services, [so] it’s really important that the merchant provides a quality, seamless customer experience in the hopes that they’ll come back for a repeat of it. Tokenization Can Help Build Sales. Smart Merchants Will Be Proactive.

Customer Experience 250

Customer Experience Security Tools Cards 250

Perficient

OCTOBER 24, 2024

This mitigates the risk of customer service representatives providing incorrect information and ensures compliance with regulatory disclosures, ultimately enhancing the overall customer experience while reducing costs.

Regulation 221

Regulation Risk Management Compliance Fraud 221

PYMNTS

JUNE 23, 2020

And with the continued shift from in-person commerce to card-not-present sales, trust is important. As part of its announcement today, Visa said there are more than 13,000 merchants transacting with Visa card-on-file tokens, as well as more than 8,200 issuers enabled on Visa Token Service across 150 markets.

Cards 275

Cards Security Fraud Payments 275

Chris Skinner

JULY 19, 2017

Here’s the result: Dronn Agent from Alior Bank Dronn is an intelligent virtual agent designed to communicate with customers verbally and guide them through a personalised conversation in a set of carefully selected use cases.

Innovation 298

Innovation Capital Conference Customer Experience 298

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . I remember when my mother stopped shopping at one department store because they wouldn’t give her a charge card in her own name, but another store would on their private-label charge card.

blockchain 275

blockchain Customer Experience Software Strategy 275

PYMNTS

SEPTEMBER 29, 2020

“With greater digital dependency, having real-time purchase details is critical for consumers, merchants and card issuers alike,” he said, according to the release. “We By enriching transaction details, merchants can alleviate friendly fraud, reduce chargebacks and improve the customer experience.”.

Online 243

Online Guidelines Study Fraud 243

Perficient

JULY 11, 2022

Afterpay does not perform a hard credit check on users, but it can still affect credit if users have a credit card as the form of payment connected to their Afterpay account or if they fail to pay back their loans. And, I didn’t have to pay interest, so I’d say Afterpay worked out for me well in this instance.

Fintech 474

Fintech Trends Apple South Dakota 474