PYMNTS

OCTOBER 6, 2020

At a time of increased consumer use and acceptance of the new COVID-era digital lifestyle, the pressure is mounting on large, legacy lenders to accelerate their innovations – or become obsolete. In remarks made at the annual Sibos global financial services conference on Monday (Oct. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. It might mean incorporating innovative payment experiences like Zelle directly into their mobile offerings.

Mobile 169

Mobile Study Security social media 169

PYMNTS

AUGUST 11, 2017

Geoswift , Western Union Business Solutions and UnionPay International have announced the latest joint tuition payment promotion available to Chinese students studying in other countries. According to a press release , the promotion will deliver an enhanced user experience to simplify the payment experience for Chinese international students.

United States 109

United States Study User Experience Payments 109

PYMNTS

JANUARY 9, 2020

For merchants, it’s imperative to take stock of the existing (and evolving) payment preferences that can be markedly different across generations – but delivering a seamless experience is a way to cement loyalty and drive repeat purchases. Bringing consumers and merchants together used to be a fairly straightforward process.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

JULY 24, 2019

Conventional wisdom seems to hold that challenger banks will eat traditional financial institutions’ collective lunch in the race for deposits, for checking, even for credit cards. Big Tech is good at promoting, designing and improving the user experience, he said. But legacy FIs, he said, do have a significant weapon at hand.

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

MARCH 20, 2020

As the coronavirus got up close and personal during the week of March 2, PYMNTS put a study into the field on March 6 to a census-based panel of approximately 2,128 consumers in the United States. It takes effort to balance seamless-but-fraud-free user experiences. Most reports put the country in its first steps of recovery. .

Technology 181

Technology Apple New York City social media 181

PYMNTS

MAY 11, 2017

PYMNTS recently caught up with Dominic Venturo, executive vice president and chief innovation officer of U.S. Bank , who discussed the bank’s experience with hackathons and what types of innovations these events have produced so far. I think it’s hard to learn just by studying,” Venturo said. Hacking the Future of APIs.

Innovation 143

Innovation Mobile ATM Tools 143

PYMNTS

DECEMBER 30, 2016

We’ve started providing better couponing abilities and one-time, unique shareable codes and more tools to merchants to put them in a better place to offer not only promotions to specific channel partners and targeted audiences, but also gift cards now and reporting on top of that.

Community 129

Community User Experience US Company 129

PYMNTS

JUNE 27, 2016

At launch, the service was positioned as an innovative replacement for a well-entrenched standard considered not well-suited for a mobile and digital world. Working with our partner, InfoScout, we fielded our latest quarterly consumer study of Apple Pay adoption and usage in early June and just completed our analysis.

Apple 165

Apple Mobile Cards Payments 165

PYMNTS

OCTOBER 24, 2016

The 23 percent of users trying Apple Pay in June 2016 represents an upward trend instead of the decreasing percentage revealed in the two previous PYMNTS Apple Pay studies. The appeal of design and positive user experience goes on to influence a consumer’s likelihood to complete a transaction.

UX 100

UX Mobile Apple Trends 100

NCR

JUNE 3, 2016

Organizations are looking for the next innovation that will transform the way they interact with customers. A recent study by Deloitte found that 46 percent of users struggle seeing and typing on a smartphone screen and 38 percent struggle with transaction complexity. It is considered the most important development the U.S.

Mobile 40

Mobile Customer Experience Software Strategy 40

Tomorrow's Transactions

APRIL 29, 2015

So I had to enter my sort code, account number and name and then use my bank’s 2FA dongle with my chip and PIN card to get a security code to enter in to the web site to log in to create a new payee and then send the money. The key is to provide enhanced security against hackers while improving the overall user experience.

Security 30

Security Fraud User Experience Online 30

PYMNTS

MAY 5, 2016

Like any hotbed of technological innovation, many competitors have emerged and crowded the marketplace with options. However, when it comes to making purchases at the point of sale, mobile payments users of the world (and, more specifically, the U.S.) A recent study from PYMNTS looked at Apple Pay adoption specifically.

Mobile 100

Mobile Samsung Payments Apple 100

PYMNTS

JANUARY 10, 2020

percent of them according to the same study, are already transacting while they go, and are on the lookout for better methods of doing so. Moreover, as the most recent edition of the PYMNTS Visa How We Will Pay study reveals, those commuting consumers are also increasingly transacting consumers. And of those consumers, 51.2

Mobile 138

Mobile Study User Experience Report 138

FICO

JUNE 27, 2022

Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3 credit cards for 27% of all transactions with average credit card debt of $3352.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

APRIL 23, 2018

Traditional acquirers are being marginalized by technology players that provide solutions — not just payments processing — to software platforms who want more control over the end-to-end payments experience for the merchants with which they do business. To name but a few. Playing the Digital and Physical Fields.

Retail 117

Retail Maine Lending Software 117

PYMNTS

JANUARY 2, 2017

The most recent Tracker featured several virtual reality (VR) headlines, as a study from Augment found that VR and augmented reality (AR) have the potential to transform the online retail industry, and the online retail player seemed to embrace the news, debuting a home design VR app. FASTER PAYMENTS TRACKER.

Retail 123

Retail Millennials blockchain Mobile 123

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

OCTOBER 10, 2017

These companies are making it easier to make a budget, invest, and buy stocks, as well as to get loans and credit cards. The secrets of user growth. To build a successful personal finance management tool, it’s important to understand the dynamics of user acquisition and growth. Stash teaches its users how to invest.

Tools 78

Tools Millennials US Maine 78

PYMNTS

OCTOBER 1, 2018

Ten years after Amazon launched, it was nearing 70 million users and had just launched Amazon Prime. Ten years after Visa and Mastercard launched, they had each licensed their tech to thousands of banks that had cards in the hands of millions of consumers, who were using them to buy things at millions of merchants.

Bitcoin 214

Bitcoin blockchain cryptocurrency Innovation 214

PYMNTS

DECEMBER 11, 2017

And why do card networks and banks continue to hire actors and spokespeople to blanket the airways with clever ads that tout the merits of using their products? In a new study of ad-supported media and the attention economy written by economist and author (and PYMNTS chairman) Dr. David S. But that’s not even the best part.

Millennials 109

Millennials Video Maine Operations 109

PYMNTS

DECEMBER 5, 2016

But mobile and other connected devices, the cloud, software platforms, new technologies, data, near-ubiquitous wireless internet and the imaginations of innovators have changed all of that. It — and the innovators that emerged since — have changed how consumers shop and use physical stores in profound ways.

Retail 100

Retail Payments Mobile Innovation 100

CB Insights

OCTOBER 31, 2017

But overpriced, over-hyped hardware products weren’t the only “innovations” we said goodbye to: we also recently witnessed the deaths of startups working in mobile AR, e-commerce, digital media, and more. Title: Alberta Health Services shuts down innovative meal-sharing system. The clock kept ticking. Product: Scarf.

Company 78

Company US San Francisco Capital 78

CB Insights

DECEMBER 14, 2017

Most of the D2C companies that we studied focus on selling only a handful of different products, and many started out with just one. And most of the top D2C companies that we studied for this piece did just that when they got started. Today, the world’s dominant retailers are all online. The long-tail playbook has won.

Video 78

Video Branding Company Strategy 78