Banking Exchange

AUGUST 23, 2021

Study finds that midsize credit card issuers report greater drop in customer satisfaction levels compared to national counterparts Retail Banking Financial Trends Feature Feature3 Financial Research Cards Payments.

Cards 158

Cards Meeting Study National 158

PYMNTS

JANUARY 28, 2021

One of the more notable differences is their tendency to favor credit cards online and other options such as digital wallets over debit cards. consumers have shifted to digital shopping channels to purchase retail products, a fourfold increase since the start of the pandemic. The report finds that 45 percent of U.S.

Cards 210

Cards Online Security Data 210

PYMNTS

OCTOBER 9, 2020

trillion opportunity for eCommerce retailers. Fraudsters are just as excited by this opportunity as merchants, unfortunately, making it essential for these retailers to craft robust protections to keep the data and the payment information of their consumers safe. Around The Next-Gen Debit World.

Fraud 188

Fraud Retail Report Online 188

PYMNTS

NOVEMBER 16, 2020

In Beyond the Card: Toward the Cardless and Contactless Future , a PYMNTS and i2c Inc. Physical cards are changing form, as some NFC-capable mini-cards are being embedded in rings and other wearables. Now comes the work of embedding touchless payments anywhere and everywhere people might want them. told PYMNTS.

Cards 239

Cards Payments Innovation Customer Experience 239

PYMNTS

DECEMBER 2, 2020

This will not only help retail items be more accessible to more consumers but could help merchants bounce back from what may have been a rocky year in sales due to the pandemic. The study revealed merchants that offer flexible payment plans could tap into a loyal, sizable pool of digital consumers.

Retail 194

Retail Millennials Payments Analysis 194

PYMNTS

JANUARY 1, 2021

PYMNTS has tracked those changes every step of the way via exclusive research , Tracker reports and studies, starting on March 6, a full 10 days before the country – or large swaths of it – were locked down. Our shopper will use her card-on-file with her supermarket. How She Thinks About Timing Her Order.

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Study Survey Exercises Cards 362

PYMNTS

JULY 6, 2020

If your business touches retail in any way, it might pay to follow a few important breadcrumbs. Worse yet, some analysts fear the triggering of break-lease clauses for retailers in malls if anchor stores leave. All of this will only make malls an even tougher sell to consumers, and to retailers that want consumers to buy their stuff.

Retail 259

Retail Meeting Branding Maine 259

PYMNTS

DECEMBER 22, 2020

Italian consumers are embracing a new government program aimed at boosting retail sales while tamping down on tax evasion that allows buyers to receive a 10% refund on card payments made in stores. Studies have also indicated that the days of businesses using “petty cash” to pay for transactions could be coming to an end.

Cards 188

Cards Payments Taxes Study 188

PYMNTS

JANUARY 3, 2019

A new study has revealed that retailers will lose around $130 billion in digital CNP (Card-not-Present) fraud between 2018 and 2023. This is something about which retailers remain undereducated, and has allowed fraudsters to capitalize on relatively low FDP spend,” explained research author Steffen Sorrell in a press release.

Fraud 152

Fraud Study Retail Online 152

PYMNTS

JULY 28, 2020

Consumers are also changing how they pay for their purchases, with a recent study finding that debit card spend was up 11.7 Consumers today are especially likely to use their debit cards for their eCommerce purchases or to make in-store purchases with mobile wallets, and card-not-present (CNP) transactions represented 43.1

Cards 212

Cards Rhode Island Payments Online 212

PYMNTS

JULY 9, 2019

Automated retail might conjure up images of robot cashiers, but beyond a few convenience stores in Japan and Korea, that sci-fi development hasn’t yet become reality for the wider world. The latest Automated Retail Tracker explores these trends and new developments in the unattended retail space. smartphone users.

Retail 180

Retail Houston Minnesota Austin 180

PYMNTS

JANUARY 12, 2021

Customer experience management platform provider Paytronix released its holiday gift card report on Tuesday (Jan. 12) and found a mixed bag for restaurant sales of gift cards. Its research found that overall card sales ended the year down 31.8 percent rise in average spend per gift card during 2020.

Cards 149

Cards Study Customer Experience Tools 149

PYMNTS

OCTOBER 19, 2018

The Vulnerabilities of Retail (and Other Sectors). And of course, said Nunziata, “when we think about retail businesses, the point of sale is always a concern.” Despite the advent of chip technology in credit cards, which has improved security, bad actors continually look to circumvent systems in place.

Study 191

Study Security Survey Data 191

PYMNTS

JANUARY 15, 2021

In the inaugural QR Code Payments Tracker® , PYMNTS explores the latest in the world of QR codes, including new implementations at retailers and payment providers, the security concerns facing this payment method, and the pandemic’s effect on the development and rollout of QR code-enabled payment options. Retail Environment.

Retail 207

Retail Security Payments United States 207

PYMNTS

NOVEMBER 27, 2020

More consumers than ever are turning to online shopping channels to meet their needs during the pandemic, but many are also aware that cybercriminals are looking to capitalize on this stepped-up online activity to steal their card data. This is leading some families to put their children’s funds on virtual cards instead, according to U.S.-based

Cards 197

Cards Security Tools Online 197

PYMNTS

JANUARY 23, 2019

This marks a change for Target — a retailer that had, up to this point, enabled mobile pay only for its own mobile wallet app and the Target-branded REDcard linked to it. For the How We Will Pay 2018 Edition , PYMNTS and Visa conducted its annual study of U.S. In the study, two things became obvious.

Cards 171

Cards Mobile Study Retail 171

PYMNTS

OCTOBER 5, 2020

And CVS in August became the first major retailer to introduce PayPal QR code technology, which it plans to roll out in its 8,200 U.S. The report found that workers and customers have both become wary of exchanging cash and using physical cards to make purchases. stand-alone stores. And that rose to more than 50 percent of U.S.

Payments 360

Payments Cards Retail Branding 360

PYMNTS

SEPTEMBER 27, 2020

Sezzle , the installments payments platform, will be working on buy now, pay later (BNPL) services with Target , a press release says, which will test how the popular payment trend works with the retail giant's operations.

Leadership 302

Leadership Millennials Retail Study 302

PYMNTS

DECEMBER 8, 2020

The Rakuten In Store Network has turned on offers in Google Pay, allowing users of the payment method to receive cash back on promotions connected to their cards for eCommerce and brick-and-mortar purchases, according to a Tuesday (Dec. 8) announcement. What sets the offers experience apart in Google Pay is the simplicity and the ease of use.

Google 239

Google Alaska Retail Cards 239

PYMNTS

JANUARY 15, 2021

The holiday shopping season is the most wonderful time of the year for the retail industry. Brick-and-mortar merchants and online retailers alike often rely on end-of-year sales to generate up to 40 percent of their annual revenues and start the new year on a positive note. A notable $730 billion in U.S. A notable $730 billion in U.S.

Retail 159

Retail Online Fraud Cards 159

PYMNTS

APRIL 25, 2019

However, according to the Remote Payments Study conducted by PYMNTS in September 2018, behavior habits are shared by consumers based on income, age and gender. Digging deeper into which payment methods are facilitating these mobile transactions, debit cards (37.1 percent) and credit cards (28.7 mCommerce isn’t one-dimensional.

Study 165

Study Mobile Payments Cards 165

PYMNTS

APRIL 13, 2020

As the coronavirus pandemic continues to disrupt personal finances, a study by credit union service organization (CUSO) PSCU shows that overall credit card spending is down 29 percent for the week ending April 5, compared to the same period in 2019. Debit card spending is down 12 percent for the same period. percent drop.

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Study South Dakota North Dakota Wyoming 141

PYMNTS

MAY 13, 2019

In the unattended retail space, vending operators are also becoming more aware of the shifting behaviors of their shoppers and the need for swift and digital payment options. The wall-mounted machine also has a 21-inch screen for consumer interaction, and comes ready to accept near-field communication (NFC) contactless and card payments.

Retail 177

Retail Marketing eBook Cards 177

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). LISNR Case Study. The basic idea behind LISNR is to send data securely via audio.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

JUNE 8, 2020

As evidenced by last week’s PYMNTS’ card on file report , consumers are ready and willing to keep their data with retailers, both online and offline, in exchange for frictionless experiences. The PYMNTS study continues to show that consumer behaviors – not just purchase preferences – are changing.

Retail 167

Retail Study Online Data 167

PYMNTS

FEBRUARY 6, 2019

One side of its business is about helping retail customers transfer money from one country to another — something like Xoom. As a wholly digital platform that moves funds between accounts, he noted, there are challenges on the retail remittance side of the business. Serving Consumers And Business. The Customer As Issuer.

Cards 189

Cards Retail Payments Marketing 189

PYMNTS

MARCH 12, 2020

Quick: Who’s the biggest retailer in the U.S.? In terms of sheer size and locations, the United States Postal Service (USPS) is the biggest retailer in the country, with 31,000 locations covering pretty much every town. Now, a new report is asking a good question: What if the post office expanded its retail offerings?

Retail 169

Retail US Survey Examples 169

PYMNTS

SEPTEMBER 30, 2020

Dramatic shifts are underway in the retail sector as it adjusts to consumers’ increasingly digital preferences. These retailers are accustomed to engaging with their customers in brick-and-mortar stores and building long-lasting relationships that lead to brand loyalty. Around The Buy Now, Pay Later World.

Payments 279

Payments Millennials Retail Trends 279

PYMNTS

JUNE 1, 2020

Capturing and then enabling card-on-file payments when consumers buy the products or services they consume in the physical world. Not surprisingly, to make consumers more comfortable shopping and checking out in their stores, retailers have rushed to enable a “ contactless ” payment experience. Uber and Starbucks pioneered it.

Cards 147

Cards Study Maine Retail 147

PYMNTS

OCTOBER 27, 2020

While contactless payment methods in the form of mobile wallets and contactless cards are both becoming more common features, our consumer-survey data strongly indicates while that’s better than making consumers dip their cards, it’s not quite the gold standard when it comes to giving consumers hands-off options for payments.

Payments 289

Payments Survey Study Cards 289

PYMNTS

AUGUST 13, 2019

In June, Costco launched a revamped digital membership app that allows members to use its mobile device rather than flashing a physical card upon entry and during checkout. Offering an app doesn’t a guarantee retailers popularity or loyalty, though. Much has been made about app fatigue, yet retailers keep launching them.

Retail 181

Retail Millennials Mobile Payments 181

PYMNTS

AUGUST 6, 2019

What does this mean for retailers? Another 15 percent use other merchants’ apps while shopping in their favorite retailers’ stores, and 6.9 More common is using credit cards (63.9 percent), debit cards (63.4 In the study, 69.9 This high figure is roughly six times more than clothing and accessory retailer apps (13.3

Retail 151

Retail Mobile Cards Payments 151

PYMNTS

SEPTEMBER 18, 2020

To that end, joint research between PYMNTS and Visa , in a study titled Marketplaces as Retail’s New Front Door , found that 60 percent of surveyed businesses that are not currently using online marketplaces would like to do so.

Online 354

Online Survey Maine Study 354

PYMNTS

DECEMBER 15, 2020

Keeping consumers invested and engaged is an eternal challenge for retailers. Mobile wallets and contactless payments in particular are beginning to inspire loyalty and foster engagement, with 85 percent of consumers in an Inmar Intelligence study saying it was important for merchants to accept the methods at checkout.

Payments 236

Payments social media Branding Retail 236

PYMNTS

AUGUST 13, 2020

PAAY has rolled out a partner platform to let merchants and payment providers implement and track EMV 3DS, a standard that aims to help prevent unauthorized card-not-present (CNP) transactions, throughout different merchant accounts. Merchants pay $3.13 per lost dollar on average, which marked an increase from $2.94

Technology 248

Technology User Experience Fraud Comparison 248

PYMNTS

DECEMBER 11, 2020

Consumers are going digital and are finding the experience to be an upgrade, while the physical retail channel is becoming increasingly unsatisfying by a pretty wide margin. Herron said that means retail needs to catch up and start rethinking a model that is “definitely broken right now” when it comes to shopping in a physical store.

Retail 273

Retail Meeting Customer Experience Online 273

PYMNTS

OCTOBER 13, 2020

consumers are now grocery shopping using a variety of connected devices, while 46 million (38 percent) are shopping for retail products — without ever leaving the confines of their homes. consumers are now doing their routine grocery shopping during the week as well as 153 million (51 percent) doing their retail shopping.

Data 261

Data United States Study Retail 261