Payments Dive

JUNE 7, 2022

"When it comes to delivering that level of personalization through high-touch digital channels, most banks and credit card providers are missing the mark," J.D. Power said in a new consumer survey report.

Cards 259

Cards Survey Report 259

Payments Dive

AUGUST 18, 2022

Consumers are pulling back on use of their primary credit cards in favor of other payment methods, according to a survey from J.D.

Cards 243

Cards Survey Payments 243

Payments Dive

AUGUST 27, 2024

The federal agency surveyed major retailers and was concerned to find three retailers impose $90 million in fees annually when consumers ask for cash back with a debit or prepaid card purchase.

Retail 394

Retail Survey Cards 394

PYMNTS

NOVEMBER 16, 2020

They have paid down their credit cards. The main one centers on the drop in credit card spend. A new report from TransUnion shows that average consumer-level credit card balances have declined during the course of the COVID-19 pandemic and now stand at $5,075 as of Q3 2020, down from $5,668 in Q3 2019. Here’s the scenario.

Cards 302

Cards Retail Survey Trends 302

Payments Dive

JULY 12, 2022

Public transport is expected to become a driver of contactless payment usage, especially as environmentally conscious commuters get on board, suggested a survey by card network company Visa.

Payments 418

Payments Survey Cards Company 418

PYMNTS

NOVEMBER 15, 2020

consumers have been paying down payments on credit cards with the pandemic continuing to hamper spending opportunities, which has led to dramatically falling bank card loans, The Financial Times (FT) reports. According to the report, the total amount of card loans in U.S. Revolving debt was down $9.4

Cards 301

Cards US Survey Report 301

PYMNTS

JUNE 19, 2020

Improving the world — and the environment — one (card present) transaction at a time. To that end, Visa said Tuesday (June 16) that it has joined with CPI Card Group to launch a card for Visa cardholders composed of up to 98 percent “upcycled” plastic. The Earthwise High Content Card seeks to help eliminate plastic waste.

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Cards How To Industry Groups 276

Payments Dive

OCTOBER 12, 2022

That buy now-pay later outlook emerged from a new Bluedot survey that also showed 43% of consumers are likely to open a new store credit card during the yearend shopping period.

Millennials 397

Millennials Survey Cards 397

PYMNTS

DECEMBER 11, 2020

Mao, whose company provides solutions for payments, prepaid cards and gift cards, said the only way for merchants to go is forward, because going back isn’t an option. Digital Gift Cards ’ Growth. For instance, people are simply directing more spend at gift cards this holiday season. Not All ‘Gift’ Cards Are Gifts .

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Cards United States Strategy Online 291

Payments Dive

JULY 5, 2023

Just 40% of consumers feel confident in the security and safety of their debit cards, J.D. Power said.

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Security Survey Cards 221

PYMNTS

JULY 21, 2020

Capital One reported on Tuesday (July 21) that its credit card business shrank during the second quarter, but that delinquencies fell despite the pandemic. In our credit card business, loan balances, purchase volume and revenue declined year over year. loss that analysts surveyed by Zacks had expected. That’s worse than a $1.25

Cards 240

Cards Capital Survey Report 240

PYMNTS

JULY 22, 2020

has introduced a sustainable credit card to consumers in more than a dozen countries made from recyclable, bio-sourced, chlorine-free, degradable and ocean plastics. The New York-based, multinational financial services (FI) company said six billion cards are produced annually from PVC. Santander plans to issue its cards shortly.

Cards 212

Cards America Policies Washington 212

Bank Innovation

SEPTEMBER 6, 2017

Mobile wallet usage is increasing across the globe, but for countries with more fleshed-out credit card networks, that growth is still slow. This is according to the second part of the Global Consumer Survey: Consumer Trust and Security Perceptions report conducted by ACI Worldwide and the Aite Group.

Mobile 339

Mobile Study Survey Cards 339

PYMNTS

JANUARY 20, 2021

The corporate card industry continues to dig its heels into adoption efforts with the launch of new products and features designed to elevate the value of the card beyond a mere means of payment. Employees Lack Access To Corporate Cards. WEX Links MYOB Users To Card Payments. Plastiq Loops Into QuickBooks.

Cards 195

Cards America Survey Data 195

PYMNTS

DECEMBER 15, 2020

Recently released survey results from the Institute of Financial Operations & Leadership (IFOL) — an organization that provides training and certification in areas like AP and accounts receivable (AR) — show a sharp rise in the portion of companies that automated at least some of their AP practices between Q1 2020 and Q3 2020.

Cards 267

Cards Payments Leadership Report 267

PYMNTS

JANUARY 28, 2021

One of the more notable differences is their tendency to favor credit cards online and other options such as digital wallets over debit cards. PYMNTS’ latest research report, Online Security And The Debit-Credit Divide , a PYMNTS collaboration with Elan based on a survey of 2,466 U.S.

Cards 210

Cards Online Security Data 210

PYMNTS

APRIL 1, 2019

When it comes to online shopping, one of the greatest frustrations for consumers — and friction points for merchants — is having to manually enter credit or debit card information for each purchase. In the latest Mobile Card Services Playbook , a collaboration with Ondot , PYMNTS surveyed more than 9,500 U.S.

Online 212

Online Cards Mobile Maine 212

PYMNTS

JULY 1, 2020

A PYMNTS survey of 3,000 U.S. consumers who have at least one credit or debit card and mobile device revealed that 24 percent would be “very” or “extremely” likely to switch to the new generation of banking. Such an app could potentially involve as much as $2 trillion in card spending. .

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Survey Cards Millennials ATM 183

PYMNTS

AUGUST 3, 2020

And by plastic, we mean credit cards. The ripple effects may be negative ones for card giants. As CreditCards.com estimated , a bit more than one-third of nearly 500 SMB owners in the United States have been tapping their personal financial lifelines, such as credit cards, to keep businesses operational. percent and 6.1

Cards 199

Cards Maine Survey United States 199

PYMNTS

JULY 14, 2020

PYMNTS research has shown that approximately 40 percent of consumers would be very interested in downloading highly functional mobile card apps that can be used to manage multiple cards, track spending and issue transaction alerts, among many other features. There is an important underlying dimension to these findings, however.

Cards 197

Cards Mobile Groups Survey 197

Perficient

JUNE 30, 2020

If you’re interested in how these data points have been changing over time, check out these links to the three prior versions of this study: 2017 Voice Usage Survey. 2018 Voice Usage Survey. 2019 Voice Usage Survey. We received 1,123 valid responses to our 2020 survey. Very Unlikely. Frequently. Occasionally.

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Trends Mobile Survey Study 592

Payments Dive

OCTOBER 5, 2022

Consumers base credit card choices mainly on incentives offered, with a preference for cash back over points, a Bank of America survey found.

America 284

America Maine Survey Cards 284

PYMNTS

SEPTEMBER 18, 2020

To that end, joint research between PYMNTS and Visa , in a study titled Marketplaces as Retail’s New Front Door , found that 60 percent of surveyed businesses that are not currently using online marketplaces would like to do so. Roughly 27 percent of surveyed firms report waits of between three to five days.

Online 354

Online Survey Maine Study 354

PYMNTS

DECEMBER 24, 2020

At the dawn of 2020, commercial cards made up only a fraction of overall B2B payments volume, even as corporates continued their slow-but-sure payments digitization efforts away from the paper check. But in the midst of the coronavirus crisis, the corporate card seemed to unlock more value for businesses large and small.

Course 202

Course Cards Capital Payments 202

PYMNTS

NOVEMBER 20, 2020

Such factors could drive companies worldwide to seek the utility and flexibility of delivering payroll via prepaid cards, and this month’s Deep Dive examines companies’ growing interest in these tools. . One survey found that 6.5 A 2018 survey polled 158 U.S.-based Paying unbanked workers . based organizations, 41.2

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Cards Tools Survey Payments 197

Payments Dive

MAY 16, 2022

4 card companies, which also hold bank licenses, scored highly in customer satisfaction among online-only banks, J.D. Power found.

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Survey Cards Online Company 195

PYMNTS

DECEMBER 21, 2020

A new survey has revealed the steep plummet the consumer credit market took as the pandemic began, the Federal Reserve Bank of New York reported. 21) from its latest Survey of Consumer Expectations (SCE) Credit Access Survey , which showed most credit applications and acceptance rates falling sharply after February this year.

New York 299

New York Survey Cards Report 299

PYMNTS

MAY 4, 2020

Nearly 50 million credit card customers in the U.S. said they have had their credit limit slashed or their card closed in the past month as lenders move to minimize their risk amid the COVID-19 shutdown, a new study revealed. The survey said 37 percent of men were three times more likely than women to see their limits cut.

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US Survey Cards Study 243

PYMNTS

JANUARY 19, 2021

For B2B payments , the pandemic may be the final nail in the coffin of the paper check — and the plastic commercial card, too. The discussion came as the shift toward working from home has been a wholesale one — as surveyed by PYMNTS, 38 percent of individuals work full-time jobs from home; 45 percent work part-time from home.

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Cards Payments Management Security 234

PYMNTS

MAY 22, 2020

Moreover, all demographic groups are far more likely to use phone than email or chat to reach card service departments — and this method is associated with higher satisfaction and resolution rates. Our data suggests that card customer service departments must be equipped to address these fundamental concerns.

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Cards Data Millennials Report 216

Bank Innovation

APRIL 27, 2017

Mobile wallets, credit cards, coffee cups — so many ways to pay, and yet consumers can’t quite give up their favorite cash. ING Financial Services surveyed almost 14,700 adults across 15 countries, and only about one third were ready to give up cash forever. Respondents from the U.S.

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Survey Mobile Cards Payments 287

PYMNTS

OCTOBER 5, 2020

Retailers must protect customers’ card data from hackers who try to snatch payment details, and following best practices to ensure security requires adhering to the regulations established by the PCI SSC, a global payments industry forum. Compliance Complexities.

Cards 207

Cards Data Compliance Payments 207

PYMNTS

DECEMBER 7, 2020

Capital One Financial Corp (CapOne) is putting a stop to buy now, pay later (BNPL) transactions on its credit cards, calling the dealings “risky,” Reuters reported on Monday (Dec. Customers who use their debit cards or checking accounts can still make BNPL payments, the CapOne spokeswoman said.

Capital 184

Capital Cards Millennials Regional 184

PYMNTS

DECEMBER 22, 2020

This week's look at the convergence of accounts payable and accounts receivable finds tools like commercial cards, trade credit, artificial intelligence and robotics process automation easing friction on both ends of a B2B transactions. According to a survey, more than 74 percent of financial executives in the U.S.

Cards 199

Cards Tools Payments Technology 199

PYMNTS

OCTOBER 7, 2020

Americans cut their credit card balances in August for the sixth consecutive month, the Federal Reserve System reported Wednesday (Oct. Revolving debt — mainly credit card debt — as reported by the central bank declined by $9.4 Economic forecasters surveyed by Bloomberg had, in the whole, predicted an increase in credit card spending.

Cards 178

Cards Lending Maine Survey 178

PYMNTS

JANUARY 1, 2021

A PYMNTS vaccine survey released toward the end of 2020 demonstrates that consumers who have dramatically shifted their lives toward digital over the last nine months have done so because they are afraid of the risks associated with visiting brick-and-mortar stores, and are thus more likely to get a vaccine. How She Thinks About Vaccines.

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Study Survey Exercises Cards 362

PYMNTS

DECEMBER 21, 2020

Consumers around the world have become intimately familiar with the “card-not-present” method of payment. Now businesses in Asia have an option to embrace “card not needed” as the pandemic continues to accelerate business models. That option, which extends to commercial cards , is being presented by Singapore-based CardUp.

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Cards Payments Tools Examples 175