Bank Innovation

JANUARY 13, 2020

Alvaro Teixeira, executive vice president and head of customer value management at HSBC Bank USA, will attend Bank Innovation Ignite this March 2-3 in Seattle. Teixeira is speaking at the Ignite Ideas session, in which financial industry leaders will highlight case studies.

Innovation 221

Innovation Case Study Seattle Study 221

Perficient

FEBRUARY 24, 2021

He also focused on improving the customer experience, raising the company’s net promoter score, which measures brand affinity, to three times higher than the manufacturing industry average. Jon focuses on finding ways to surprise and delight Truman’s customers.

Branding 441

Branding Case Study Digital Strategies Strategy 441

Perficient

JANUARY 20, 2021

Healthcare Data-driven solution case studies [31:43]. New interoperability mandates for FHIR standards [25:06]. Data accessibility, transparency and portability creating consumer choice [26:55]. Data ethics, data privacy and data security [29:33]. Advice to executives as they prepare for a post-COVID world [33:58].

Data 508

Data Case Study Analytics Industry 508

Perficient

JANUARY 22, 2021

Case Study. In other words, loyalty data does not just enhance the customer experience of the card owner; it enhances an organization’s ability to upsell and cross-sell to all involved parties. Likewise, if I exchange all of my points for baby formula, you might predict that my wife is expecting.

Analytics 309

Analytics Industry Chicago Payments 309

Perficient

OCTOBER 24, 2024

This mitigates the risk of customer service representatives providing incorrect information and ensures compliance with regulatory disclosures, ultimately enhancing the overall customer experience while reducing costs. The evolution of electronic trading provides a valuable case study to consider.

Regulation 221

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BankInovation

MARCH 12, 2024

First Financial Bank has grown its operations and attracted new customers through implementation of an AI-driven digital assistant. 22 case study by Kasisto. billion FFB teamed up with AI-driven tech provider Kasisto toward the end of 2022 to launch a digital assistant, according to a Feb.

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Case Study Study Operations Customer Experience 74

Abrigo

JANUARY 17, 2023

Automating SMB and commercial lending elevates your customer's experience From making it easier to apply to speeding up loan closings, automation can helps make business lending customers and staff happier. They move your customer experience to the top tier and are available now. Download case study.

Lending 195

Lending System Customer Experience Case Study 195

Insights on Business

FEBRUARY 3, 2019

The Future of Work includes fully implemented intelligent, enterprise automation that transforms the employee and customer experience and enhances business impact. Be compliant while cutting costs and improving customer experiences. Automate so employees can focus on high value work.

Customer Experience 157

Customer Experience social media Case Study Video 157

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 170

Data Customer Experience Analytics Case Study 170

South State Correspondent

OCTOBER 26, 2023

The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

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PYMNTS

FEBRUARY 28, 2020

Mobile order-ahead is one humongous case study in adaptation, and the February 2020 Mobile Order-Ahead Tracker ® shows how some of the most delectable brands in food have been successful at it. Cooking Up a Good Program. The latest Tracker profiles P.F.

Mobile 130

Mobile Case Study Customer Experience Study 130

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

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Millennials Trends Meeting social media 165

PYMNTS

DECEMBER 11, 2019

Both buyers and sellers of shared goods or services now view the sharing experience as relatively mundane, which means that participating marketplaces need to change the ways they are approaching the customer experience on both sides of their platforms to better keep them invested. About The Playbook.

Marketing 132

Marketing Millennials social media Case Study 132

BankInovation

JULY 6, 2020

Muthukrishnan will take part in a panel titled, “Case studies on getting digital transformation back on track.” “Now more than ever, digital transformation is mission critical […].

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Innovation Case Study Data Study 64

Celent Banking

SEPTEMBER 13, 2016

The winners receive their awards during Innovation and Insight Day, Celent's flagship event, and the case studies of winning initiatives are featured in Celent reports. For 2017, we are accepting nominations in five categories: Customer Experience. Operations and Risk. Legacy Transformation. Emerging Innovation.

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Case Study Innovation Study Guidelines 100

PYMNTS

MARCH 10, 2020

For an important BNPL case study, we look to Australia, where Sydney-based market leader Afterpay has made such a splash that it’s changing the economy (sort of). Yes, we are converting customers that we may naturally not have, because now we provide a new piece of the customer experience to them.

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Case Study Retail Millennials Branding 135

PYMNTS

JULY 28, 2017

“Ultimately, cloud and cognitive technology will fuel the customer service interaction of the future by understanding human intention, learning and reasoning at scale, and augmenting human thinking to help consumers make better purchases and smarter decisions across every aspect of the customer experience.”.

Retail 179

Retail Case Study Customer Experience Technology 179

Celent Banking

JANUARY 20, 2017

Customer Experience. It’s certain, though, that Celent analysts will have a full plate for the next two months as we reach out to our Model Banks and complete the work of distilling their rich stories into pithy case studies that illustrate the incredible innovations banks are undertaking today. Operations and Risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

SEPTEMBER 13, 2016

In one recent case study tied to instant issuance, Entrust Datacard stated that Woodforest National Bank, a community bank operating across 17 U.S. states and 700 branches, sought to enhance customer experience with an instant issuance solution and also needed EMV capability. in the past year.

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Case Study United States Analysis National 100

South State Correspondent

MARCH 23, 2022

If your bank struggles to create a clear value proposition and brand differentiation, then we have a case study for you. Their secret – fanatical customer service. It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity.

Branding 221

Branding social media Strategy Data 221

PYMNTS

SEPTEMBER 18, 2019

In the latest Payments And The Platform Economy Playbook , PYMNTS looks at how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. What’s New in the Platform Economy. eCommerce giant Amazon is even experiencing counterfeit product challenges. About the Playbook.

Online 126

Online Case Study Branding Fraud 126

South State Correspondent

JULY 18, 2024

Develop a Marketing Plan: Educate customers about the benefits and features of digital payments, such as speed, convenience, security, and cost savings. Banks can also use testimonials, case studies, or demonstrations to showcase how digital payments work and how they can improve customers’ lives.

Fraud 195

Fraud Payments social media Operations 195

FICO

MARCH 7, 2022

When automated communication solutions are ineffective, people become the first line of response, increasing cost, or leaving customers unheard and negatively impacting the customer experience. Case Study in Communications. Communications are not truly multi- or omnichannel.

eBook 52

eBook Strategy Case Study Customer Experience 52

FICO

NOVEMBER 10, 2016

In this video , Andrew Jackson, Head of Credit Risk Measurement at Nationwide, explains how the company built a single risk platform to solve the problem and deliver superior customer experience. “We For more information, read the Nationwide Building Society case study. We can be quicker to market with making changes.

Video 61

Video Case Study Customer Experience Study 61

PYMNTS

AUGUST 4, 2020

In the last quarter, we brought in the biggest deals in the history of the company, because a lot of bigger brands are looking to consolidate their marketing stack, optimize costs and maximize the customer experience. Yotpo has several case studies, which it says prove its effectiveness.

Branding 131

Branding social media Case Study Study 131

PYMNTS

JULY 26, 2016

But how can real-time data, real-time tracking and real-time interaction with the customer actually lead to better business results? In a webinar earlier this month that asked the question “How Can Real-Time Decisions Improve the Customer Experience?”

Analytics 100

Analytics Customer Experience Fraud Case Study 100

Chris Skinner

JULY 19, 2017

Here’s the result: Dronn Agent from Alior Bank Dronn is an intelligent virtual agent designed to communicate with customers verbally and guide them through a personalised conversation in a set of carefully selected use cases.

Innovation 298

Innovation Capital Conference Customer Experience 298

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

Celent Banking

DECEMBER 20, 2016

One Analyst’s Recap: The event was an engaging mix of bank-presented case studies, vendor perspectives and analyst analysis. Related to the Hertz example, more than a few case studies presented at the conference emphasized the importance of human capital. It was time well-spent. It’s a journey, not a destination.

Case Study 100

Case Study Metro Study Capital 100

Chris Skinner

JUNE 19, 2017

We had a great meeting of the Financial Services Club this week with guest keynote Derek White, Global Head of Customer Solutions for BBVA reporting directly to the CEO, Carlos Torres Vila. He gave an insightful presentation around how the world is changing, and how banks are moving from the age of brick to glass to air.

Big Data 270

Big Data Mobile Customer Experience Analytics 270

Payments Source

JANUARY 1, 2018

Marketing pain points: Bad data, consistent customer experience, and tracking campaign results. Difficulty creating a consistent, multi-channel customer experience. CASE STUDY] Data-Agnostic? Pain point #2: Difficulty creating a consistent, multi-channel customer experience.

Trends 72

Trends Customer Experience Survey Data 72

Insights on Business

SEPTEMBER 13, 2018

A channel integration layer that enables an omnichannel customer experience. A master data hub comprised of customer, product and agreement data. Using cognitive computing, banks have both improved customer cross-sell/up-sell/referrals and drastically improved customer service. There are no two ways about it.

Operations 184

Operations Case Study Customer Experience Analytics 184

FICO

APRIL 24, 2020

In real-time, financial institutions are furiously working to formulate new policies and procedures to deal with the crisis, centered on getting a handle on their risk profile and loss provisions, while providing new levels of customer service and better account management. Account Management: Increase profitability and customer satisfaction.

Analytics 52

Analytics Customer Experience Community Bank Case Study 52

FICO

APRIL 24, 2023

Trust Bank implemented the customer onboarding and risk management capabilities using FICO® Platform , a cloud-based decisioning platform that allows companies to centralize and operationalize advanced analytics at speed to enhance customer experience, for optimal digital onboarding. “As

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

PYMNTS

JUNE 12, 2019

LISNR Case Study. This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”. Customer Journey. Most often, our tech is used to power payments and to enable moments along the customer journey,” Ostoich said.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

OCTOBER 29, 2019

It aims to provide FIs with a single integration point and grant them access to a wide variety of FinTech products and services, including case studies, events and webinars. Keeping customers engaged is the primary goal of any business, and CUs are no exception. How CUs Leverage Member Feedback To Drive Engagement.

Data 103

Data Maine Analytics Case Study 103

Gonzobanker

APRIL 17, 2018

Most vendors have some version of a return on investment based on a client case study. This ROI is real, but who knows whether the client in the case study is a future-ready banker or simply fell into the increase in performance? Could it be applicable?

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Case Study Study Examples System 75