Bank Innovation

JANUARY 13, 2020

Alvaro Teixeira, executive vice president and head of customer value management at HSBC Bank USA, will attend Bank Innovation Ignite this March 2-3 in Seattle. Teixeira is speaking at the Ignite Ideas session, in which financial industry leaders will highlight case studies.

Innovation 221

Innovation Case Study Seattle Study 221

Perficient

JANUARY 22, 2021

Case Study. In other words, loyalty data does not just enhance the customer experience of the card owner; it enhances an organization’s ability to upsell and cross-sell to all involved parties. Likewise, if I exchange all of my points for baby formula, you might predict that my wife is expecting.

Analytics 309

Analytics Industry Chicago Payments 309

Perficient

FEBRUARY 22, 2023

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc.

Trends 275

Trends Customer Experience Data Case Study 275

Insights on Business

FEBRUARY 3, 2019

The Future of Work includes fully implemented intelligent, enterprise automation that transforms the employee and customer experience and enhances business impact. Be compliant while cutting costs and improving customer experiences. Automate so employees can focus on high value work.

Customer Experience 157

Customer Experience social media Case Study Video 157

Chris Skinner

JULY 19, 2017

Here’s the result: Dronn Agent from Alior Bank Dronn is an intelligent virtual agent designed to communicate with customers verbally and guide them through a personalised conversation in a set of carefully selected use cases.

Innovation 298

Innovation Capital Conference Customer Experience 298

Chris Skinner

JUNE 19, 2017

We had a great meeting of the Financial Services Club this week with guest keynote Derek White, Global Head of Customer Solutions for BBVA reporting directly to the CEO, Carlos Torres Vila. He gave an insightful presentation around how the world is changing, and how banks are moving from the age of brick to glass to air.

Big Data 270

Big Data Mobile Customer Experience Analytics 270

Abrigo

JANUARY 17, 2023

Automating SMB and commercial lending elevates your customer's experience From making it easier to apply to speeding up loan closings, automation can helps make business lending customers and staff happier. They move your customer experience to the top tier and are available now. Download case study.

Lending 195

Lending System Customer Experience Case Study 195

PYMNTS

JULY 28, 2017

“Ultimately, cloud and cognitive technology will fuel the customer service interaction of the future by understanding human intention, learning and reasoning at scale, and augmenting human thinking to help consumers make better purchases and smarter decisions across every aspect of the customer experience.”.

Retail 179

Retail Case Study Customer Experience Technology 179

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 158

Data Customer Experience Analytics Case Study 158

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

Perficient

OCTOBER 24, 2024

This mitigates the risk of customer service representatives providing incorrect information and ensures compliance with regulatory disclosures, ultimately enhancing the overall customer experience while reducing costs. The evolution of electronic trading provides a valuable case study to consider.

Regulation 221

Regulation Risk Management Compliance Fraud 221

Insights on Business

SEPTEMBER 13, 2018

A channel integration layer that enables an omnichannel customer experience. A master data hub comprised of customer, product and agreement data. Using cognitive computing, banks have both improved customer cross-sell/up-sell/referrals and drastically improved customer service. There are no two ways about it.

Operations 184

Operations Case Study Customer Experience Analytics 184

South State Correspondent

OCTOBER 26, 2023

The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Data 221

PYMNTS

FEBRUARY 28, 2020

Mobile order-ahead is one humongous case study in adaptation, and the February 2020 Mobile Order-Ahead Tracker ® shows how some of the most delectable brands in food have been successful at it. Cooking Up a Good Program. The latest Tracker profiles P.F.

Mobile 130

Mobile Case Study Customer Experience Study 130

Celent Banking

SEPTEMBER 13, 2016

The winners receive their awards during Innovation and Insight Day, Celent's flagship event, and the case studies of winning initiatives are featured in Celent reports. For 2017, we are accepting nominations in five categories: Customer Experience. Operations and Risk. Legacy Transformation. Emerging Innovation.

Case Study 100

Case Study Innovation Study Guidelines 100

PYMNTS

DECEMBER 11, 2019

Both buyers and sellers of shared goods or services now view the sharing experience as relatively mundane, which means that participating marketplaces need to change the ways they are approaching the customer experience on both sides of their platforms to better keep them invested. About The Playbook.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

JUNE 12, 2019

LISNR Case Study. This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”. Customer Journey. Most often, our tech is used to power payments and to enable moments along the customer journey,” Ostoich said.

Innovation 192

Innovation Retail Metro Case Study 192

Celent Banking

JANUARY 20, 2017

Customer Experience. It’s certain, though, that Celent analysts will have a full plate for the next two months as we reach out to our Model Banks and complete the work of distilling their rich stories into pithy case studies that illustrate the incredible innovations banks are undertaking today. Operations and Risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

MARCH 10, 2020

For an important BNPL case study, we look to Australia, where Sydney-based market leader Afterpay has made such a splash that it’s changing the economy (sort of). Yes, we are converting customers that we may naturally not have, because now we provide a new piece of the customer experience to them.

Case Study 135

Case Study Retail Millennials Branding 135

South State Correspondent

MARCH 23, 2022

If your bank struggles to create a clear value proposition and brand differentiation, then we have a case study for you. Their secret – fanatical customer service. It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity.

Branding 221

Branding social media Strategy Data 221

PYMNTS

SEPTEMBER 13, 2016

In one recent case study tied to instant issuance, Entrust Datacard stated that Woodforest National Bank, a community bank operating across 17 U.S. states and 700 branches, sought to enhance customer experience with an instant issuance solution and also needed EMV capability. in the past year.

Case Study 100

Case Study United States Analysis National 100

BankInovation

MARCH 12, 2024

First Financial Bank has grown its operations and attracted new customers through implementation of an AI-driven digital assistant. 22 case study by Kasisto. billion FFB teamed up with AI-driven tech provider Kasisto toward the end of 2022 to launch a digital assistant, according to a Feb.

Case Study 74

Case Study Study Operations Customer Experience 74

PYMNTS

JULY 26, 2016

But how can real-time data, real-time tracking and real-time interaction with the customer actually lead to better business results? In a webinar earlier this month that asked the question “How Can Real-Time Decisions Improve the Customer Experience?”

Analytics 100

Analytics Customer Experience Fraud Case Study 100

PYMNTS

SEPTEMBER 18, 2019

In the latest Payments And The Platform Economy Playbook , PYMNTS looks at how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. What’s New in the Platform Economy. eCommerce giant Amazon is even experiencing counterfeit product challenges. About the Playbook.

Online 126

Online Case Study Branding Fraud 126

Insights on Business

FEBRUARY 6, 2019

–> Read the Bradesco case study to learn more. Attend session 1702, “Digital Humans—Bringing Human Touch to Digital Customer Interactions ” to hear speakers from UBS and UBank share what they’ve learned from deploying FaceMe Intelligent Digital Human Platform.

Technology 144

Technology Video social media Case Study 144

Celent Banking

DECEMBER 20, 2016

One Analyst’s Recap: The event was an engaging mix of bank-presented case studies, vendor perspectives and analyst analysis. Related to the Hertz example, more than a few case studies presented at the conference emphasized the importance of human capital. It was time well-spent. It’s a journey, not a destination.

Case Study 100

Case Study Metro Study Capital 100

PYMNTS

AUGUST 4, 2020

In the last quarter, we brought in the biggest deals in the history of the company, because a lot of bigger brands are looking to consolidate their marketing stack, optimize costs and maximize the customer experience. Yotpo has several case studies, which it says prove its effectiveness.

Branding 131

Branding social media Case Study Study 131

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. What is Agile?

Meeting 294

Meeting Examples UX Case Study 294

FICO

NOVEMBER 10, 2016

In this video , Andrew Jackson, Head of Credit Risk Measurement at Nationwide, explains how the company built a single risk platform to solve the problem and deliver superior customer experience. “We For more information, read the Nationwide Building Society case study. We can be quicker to market with making changes.

Video 61

Video Case Study Customer Experience Study 61

The Financial Brand

DECEMBER 21, 2023

Here Are Three Case Studies appeared first on The Financial Brand. Here's how one bank, one credit union and one fintech made tech upgrades that improved employee and customer experience. Here Are Three Case Studies appeared first on The Financial Brand.

Case Study 21

Case Study Study Customer Experience Branding 21

PYMNTS

OCTOBER 9, 2019

The Levi’s effort to become more digital — and digitally relevant — also extends to offering more personalization and customization tools to consumers willing to pay extra for such services. “We

Branding 139

Branding Google social media Case Study 139

BankInovation

JULY 6, 2020

Muthukrishnan will take part in a panel titled, “Case studies on getting digital transformation back on track.” “Now more than ever, digital transformation is mission critical […].

Innovation 64

Innovation Case Study Data Study 64

Payments Source

JANUARY 1, 2018

Marketing pain points: Bad data, consistent customer experience, and tracking campaign results. Difficulty creating a consistent, multi-channel customer experience. CASE STUDY] Data-Agnostic? Pain point #2: Difficulty creating a consistent, multi-channel customer experience.

Trends 72

Trends Customer Experience Survey Data 72

South State Correspondent

JULY 18, 2024

Develop a Marketing Plan: Educate customers about the benefits and features of digital payments, such as speed, convenience, security, and cost savings. Banks can also use testimonials, case studies, or demonstrations to showcase how digital payments work and how they can improve customers’ lives.

Fraud 195

Fraud Payments social media Operations 195

PYMNTS

OCTOBER 29, 2019

It aims to provide FIs with a single integration point and grant them access to a wide variety of FinTech products and services, including case studies, events and webinars. Keeping customers engaged is the primary goal of any business, and CUs are no exception. How CUs Leverage Member Feedback To Drive Engagement.

Data 103

Data Maine Analytics Case Study 103

Gonzobanker

APRIL 17, 2018

Most vendors have some version of a return on investment based on a client case study. This ROI is real, but who knows whether the client in the case study is a future-ready banker or simply fell into the increase in performance? Could it be applicable?

Case Study 76

Case Study Study Examples System 76

Insights on Business

JULY 23, 2018

That said, there are two points where they seem to agree: 72 percent expect more emphasis on customer experiences than on products over the next few years. We’ll share several enlightening case studies, three key best practices and actionable recommendations for deploying superior IT Infrastructure that you can apply to your situation.

Innovation 96

Innovation Security Strategy Case Study 96