Case Study Customer Experience Digital Banking 
Perficient
DECEMBER 2, 2020
“Having a Balance With a Bank Doesn’t Make You a Customer.”. Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. Don’t Wreck Your Customer Relationships. It’s not for the faint of heart. Join Us Next Week.
South State Correspondent
OCTOBER 26, 2023
Sunday Programming: consisted of a federal lobbying track, AI Summit, Small Business, Fraud, running a fintech, cannabis banking, and modernizing the banking core system. The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming.
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FICO
APRIL 24, 2023
Trust acquired 100,000 customers in just ten days after it launched in September 2022 and exceeded 450,000, equivalent to 9 percent of the Singapore market, within just five months. A Scalable, Flexible Platform Following its launch, Trust received feedback from customers on how it could refine its offering.
Celent Banking
JANUARY 20, 2017
We’ve addressed this conundrum with five categories chosen to provide a broad cross-section of the banking landscape. Customer Experience. We expected to see nominations around digital banking, branch and core transformation, and payments, to name a few, and we weren’t disappointed. Operations and Risk.
Insights on Business
SEPTEMBER 13, 2018
From pipes to platforms, banks need to be redesigned as a set of business components in support of marketplace and digital banking. Instead, banks need to adopt a flexible, platform model where banks provide an “open banking” approach that aligns with a customer’s journey rather than just at a moment in time.
Celent Banking
DECEMBER 20, 2016
This year, attendance was up 20% over 2015 and included delegate representatives of 116 banks from 53 countries. One Analyst’s Recap: The event was an engaging mix of bank-presented case studies, vendor perspectives and analyst analysis. Not a single bank case study conveyed any sort of notion that they had arrived.
Chris Skinner
JULY 19, 2017
Here’s the result: Dronn Agent from Alior Bank Dronn is an intelligent virtual agent designed to communicate with customers verbally and guide them through a personalised conversation in a set of carefully selected use cases.
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