FICO

APRIL 24, 2020

In real-time, financial institutions are furiously working to formulate new policies and procedures to deal with the crisis, centered on getting a handle on their risk profile and loss provisions, while providing new levels of customer service and better account management. Account Management: Increase profitability and customer satisfaction.

Analytics 52

Analytics Customer Experience Community Bank Case Study 52

FICO

MARCH 7, 2022

Digital communications options vary across the customer lifecycle, whether it’s for onboarding, account notifications, fraud alerts, or collections. Case Study in Communications. It’s neither consistent nor comprehensive. Operational efficiency is poor. Communications are not truly multi- or omnichannel.

eBook 52

eBook Strategy Case Study Customer Experience 52

FICO

JUNE 5, 2019

“This is the first time we have used big data to guide marketing campaigns and to create further segmented customer management and precision marketing,” said Jingiao Yu. The scoring model makes a scientific decision for each customer by assessing the customer’s credit risk, fraud risk and behavior profile.

Management 40

Management Cards Case Study Marketing 40

FICO

NOVEMBER 15, 2022

Regardless of the channel or product, providing the customer with the right offer or service at the right time via the right channel, can all be determined by analysing their behaviour with the different products they have with the lender. Case Study – How Loblaw Adopted FICO Analytics to Deliver Customer Loyalty at Scale.

Analytics 52

Analytics Fraud Case Study Data 52

FICO

JULY 15, 2020

Thankfully, a modern, platform-based solution like Centralized Decisioning goes far beyond just getting the customer’s name right; it uses artificial intelligence and machine learning to analyze and understand “normal” customer behavior and anomalies that could be an indicator of a soon-to-arise customer need (or fraud).

How To 52

How To Study Analytics Knowledge Base 52

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. Unfortunately, most banks don’t gather fraud data across payment channels or track “pre-crime events.”

Conference 195

Conference Payments Fraud Data 195

South State Correspondent

JULY 18, 2024

According to a 2022 Association for Financial Professionals report, 66% of organizations experience check fraud. Paper checks are inconvenient, slow, and prone to errors for customers. Tracking check volume by dollar and number plus check fraud should form the basis of the KPIs.

Fraud 195

Fraud Payments Operations social media 195

PYMNTS

APRIL 27, 2016

For Ziolkowski, who was tasked with building out the company’s fraud risk management program, offering paperless tickets and transactions meant progressing beyond “first generation fraud prevention tools” toward more sophisticated solutions using multi-factor authentication. This is a great competitive advantage for Amtrak.”.

Training 100

Training Fraud Security Tools 100