Perficient

FEBRUARY 22, 2023

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc. The new data paradigm focuses on using data to prepare for the future.

Trends 275

Trends Customer Experience Data Case Study 275

Perficient

OCTOBER 24, 2024

This mitigates the risk of customer service representatives providing incorrect information and ensures compliance with regulatory disclosures, ultimately enhancing the overall customer experience while reducing costs. The evolution of electronic trading provides a valuable case study to consider.

Regulation 221

Regulation Risk Management Compliance Fraud 221

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. LISNR Case Study. This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”.

Innovation 192

Innovation Retail Metro Case Study 192

BankInovation

JULY 6, 2020

Sathish Muthukrishnan, chief information, data and digital officer at Ally Financial, will speak at Bank Innovation Build, which will be presented in a fully digital format from Sep.

Innovation 64

Innovation Case Study Data Study 64

Insights on Business

JULY 23, 2018

CxOs are somewhat divided about whether the innovation focus will be on new or established markets. Previously, they thought open innovation would predominate, but now a growing number of these executives anticipate more internal-driven innovation. They’re neither as focused nor as agile as Reinventors.

Innovation 96

Innovation Security Strategy Case Study 96

Insights on Business

FEBRUARY 3, 2019

Supported by innovative technologies and processes, this collaboration between humans and machines further enhances the strengths of the organizations that embrace it. The Future of Work includes fully implemented intelligent, enterprise automation that transforms the employee and customer experience and enhances business impact.

Customer Experience 157

Customer Experience social media Case Study Video 157

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 170

Data Customer Experience Analytics Case Study 170

Celent Banking

SEPTEMBER 13, 2016

We judge those initiatives on three core criteria – business benefits, degree of innovation, and technology or implementation excellence. The winners receive their awards during Innovation and Insight Day, Celent's flagship event, and the case studies of winning initiatives are featured in Celent reports.

Case Study 100

Case Study Innovation Study Guidelines 100

Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

DECEMBER 11, 2019

Consumers must simply go to their phones’ settings to enable these payments, which aim to keep customers invested in the app experience, even when buying from outside vendors. Some marketplaces are finding innovation in this space easier than others. About The Playbook.

Marketing 132

Marketing Millennials social media Case Study 132

South State Correspondent

OCTOBER 26, 2023

The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Data 221

PYMNTS

JULY 28, 2017

“Ultimately, cloud and cognitive technology will fuel the customer service interaction of the future by understanding human intention, learning and reasoning at scale, and augmenting human thinking to help consumers make better purchases and smarter decisions across every aspect of the customer experience.”.

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

MARCH 10, 2020

What instant lending innovation have shoppers fallen in love with? For an important BNPL case study, we look to Australia, where Sydney-based market leader Afterpay has made such a splash that it’s changing the economy (sort of). Here’s a hint: We’ll tell you now … and you can thank us later. It’s a bona fide phenomenon.

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

FEBRUARY 28, 2020

Mobile order-ahead is one humongous case study in adaptation, and the February 2020 Mobile Order-Ahead Tracker ® shows how some of the most delectable brands in food have been successful at it. Cooking Up a Good Program. The latest Tracker profiles P.F.

Mobile 130

Mobile Case Study Customer Experience Study 130

PYMNTS

SEPTEMBER 18, 2019

In the latest Payments And The Platform Economy Playbook , PYMNTS looks at how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. What’s New in the Platform Economy. eCommerce giant Amazon is even experiencing counterfeit product challenges.

Online 126

Online Case Study Branding Fraud 126

PYMNTS

OCTOBER 29, 2019

It aims to provide FIs with a single integration point and grant them access to a wide variety of FinTech products and services, including case studies, events and webinars. Keeping customers engaged is the primary goal of any business, and CUs are no exception. Deep Dive: CUs Work To Bridge The AI Innovation Gap.

Data 103

Data Maine Analytics Case Study 103

South State Correspondent

JULY 18, 2024

Develop a Marketing Plan: Educate customers about the benefits and features of digital payments, such as speed, convenience, security, and cost savings. Banks can also use testimonials, case studies, or demonstrations to showcase how digital payments work and how they can improve customers’ lives.

Fraud 195

Fraud Payments social media Operations 195

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

FICO

APRIL 24, 2023

Trust Bank implemented the customer onboarding and risk management capabilities using FICO® Platform , a cloud-based decisioning platform that allows companies to centralize and operationalize advanced analytics at speed to enhance customer experience, for optimal digital onboarding. “As

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

Chris Skinner

JUNE 19, 2017

We had a great meeting of the Financial Services Club this week with guest keynote Derek White, Global Head of Customer Solutions for BBVA reporting directly to the CEO, Carlos Torres Vila. He gave an insightful presentation around how the world is changing, and how banks are moving from the age of brick to glass to air.

Big Data 270

Big Data Mobile Customer Experience Analytics 270

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Today, the UBank team continues to challenge itself to think about what it can do next for its customers, but it’s not looking to drive innovation with more people.

Leadership 87

Leadership Case Study Innovation Online 87

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Today, the UBank team continues to challenge itself to think about what it can do next for its customers, but it’s not looking to drive innovation with more people.

Leadership 79

Leadership Case Study Innovation Online 79

PYMNTS

OCTOBER 9, 2019

The Levi’s effort to become more digital — and digitally relevant — also extends to offering more personalization and customization tools to consumers willing to pay extra for such services. “We

Branding 139

Branding Google social media Case Study 139

FICO

FEBRUARY 23, 2016

The series will cover topics ranging from credit scoring and financial inclusion to cybersecurity, analytic innovation, customer engagement and regulatory compliance. On Wednesday, we kick off a four-part FICO World Preview Webinar Series.

Case Study 40

Case Study Analytics Customer Experience Study 40

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. What is Agile? Many of the world’s largest firms trust us with their Agile transformation journey.

Meeting 294

Meeting Examples UX Case Study 294

South State Correspondent

AUGUST 22, 2024

Trying to reduce the cost of funds immediately is a different objective than improving deposit performance, improving the customer experience, or retaining the most deposit balances. For a case study, let’s assume your bank has three customer segments with known elasticities.

Marketing 195

Marketing Leadership Examples Management 195

FICO

JUNE 21, 2022

In fact, as early as next year, it’s predicted at least one in four (25%) will be reliant on applied intelligence, in the shape of AI sentiment analysis, to improve customer experience via decision platforms. Digital decision platforms have been driving a diverse mix of innovations. It's now expected to deliver a further €8.5

Management 52

Management Customer Experience Regional Strategy 52

FICO

JUNE 5, 2019

“This project has helped China Minsheng Bank Credit Card Center to dramatically improve its customer experience and competitiveness in the market,” said Sandy Wang, managing director, FICO China. If you are interested in learning more you can download the full case study for this project here.

Management 40

Management Cards Case Study Marketing 40

Celent Banking

MARCH 16, 2015

One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. Home Depot was an interesting case study. The retailer combines the in-store and app experience to enhance the customer buying process.

Conference 100

Conference Retail Community Community Bank 100

PYMNTS

OCTOBER 10, 2016

That’s important to cutting down on food waste and makes operations both run better and in a way that makes customers happier.” ” The Customer Experience. Instead, Montaniel said, consumer profiles are automatically created when customers make a reservation or walk in the front door of a restaurant.

How To 100

How To Operations Data Study 100

South State Correspondent

MAY 13, 2024

Banks with open banking ambitions should adopt this language standard to increase interoperability, efficiency, security, and customer experience. TD Bank and the FBI had an interesting presentation that reviewed some case studies around payment fraud and highlighted the ease with which criminals can purchase their wares off Telegram.

Conference 195

Conference Payments Fraud Data 195

Celent Banking

MARCH 16, 2015

The clients who attended were extraordinarily open about their stories and presented extremely compelling case studies. I spoke on Customer Experience Orchestration in a Digital World. Innovation centers – spaces for client co-creation and brainstorming – continue to be hot: I saw two new ones this trip.

Case Study 100

Case Study Customer Experience Study Digital Banking 100

PYMNTS

JANUARY 30, 2020

The system accelerates customer-conducted transactions, and helps branch staff by aggregating data instantly on the employee’s screen. BMO rolled out both the check-scanning and easy PIN authentication innovations to more than 500 branches at the end of 2019. How The Digital-First Initiative Helped BMO’s Staff.

Operations 152

Operations ATM Cards Case Study 152

FICO

OCTOBER 23, 2019

Innovative solutions are closing the gap and allowing smaller lenders to engage customers successfully around their self-interest, or what’s important to them. Similarly, Greenberg shared a case study involving a major European bank and management consultants McKinsey. If they don’t, they won’t.”. by Nikhil Behl.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

FICO

OCTOBER 23, 2019

Innovative solutions are closing the gap and allowing smaller lenders to engage customers successfully around their self-interest, or what’s important to them. Similarly, Greenberg shared a case study involving a major European bank and management consultants McKinsey. If they don’t, they won’t.”. by Nikhil Behl.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

FICO

OCTOBER 23, 2019

Innovative solutions are closing the gap and allowing smaller lenders to engage customers successfully around their self-interest, or what’s important to them. Similarly, Greenberg shared a case study involving a major European bank and management consultants McKinsey. If they don’t, they won’t.”. by Nikhil Behl.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40