PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹

Data 158

Data Customer Experience Analytics Case Study 158

PYMNTS

JUNE 12, 2019

LISNR Case Study. This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”. Customer Journey. Most often, our tech is used to power payments and to enable moments along the customer journey,” Ostoich said.

Innovation 192

Innovation Retail Metro Case Study 192

South State Correspondent

OCTOBER 26, 2023

Our Top 10 Insights From Money 20/20 From these sessions and announcements, we pulled out ten of our most important takeaways, each having an impact on bank operations in the coming year. The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming.

Conference 221

Conference Las Vegas Fraud Data 221

Celent Banking

SEPTEMBER 13, 2016

The winners receive their awards during Innovation and Insight Day, Celent's flagship event, and the case studies of winning initiatives are featured in Celent reports. For 2017, we are accepting nominations in five categories: Customer Experience. Operations and Risk. Legacy Transformation.

Case Study 100

Case Study Innovation Study Guidelines 100

PYMNTS

DECEMBER 11, 2019

Both buyers and sellers of shared goods or services now view the sharing experience as relatively mundane, which means that participating marketplaces need to change the ways they are approaching the customer experience on both sides of their platforms to better keep them invested. About The Playbook.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

SEPTEMBER 13, 2016

In one recent case study tied to instant issuance, Entrust Datacard stated that Woodforest National Bank, a community bank operating across 17 U.S. states and 700 branches, sought to enhance customer experience with an instant issuance solution and also needed EMV capability. in the past year.

Case Study 100

Case Study United States Analysis National 100

BankInovation

MARCH 12, 2024

First Financial Bank has grown its operations and attracted new customers through implementation of an AI-driven digital assistant. 22 case study by Kasisto. billion FFB teamed up with AI-driven tech provider Kasisto toward the end of 2022 to launch a digital assistant, according to a Feb.

Case Study 74

Case Study Study Operations Customer Experience 74

Celent Banking

JANUARY 20, 2017

Customer Experience. Operations and Risk. It’s certain, though, that Celent analysts will have a full plate for the next two months as we reach out to our Model Banks and complete the work of distilling their rich stories into pithy case studies that illustrate the incredible innovations banks are undertaking today.

Case Study 100

Case Study Boston Innovation Massachusetts 100

South State Correspondent

MARCH 23, 2022

If your bank struggles to create a clear value proposition and brand differentiation, then we have a case study for you. Their secret – fanatical customer service. It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity.

Branding 221

Branding social media Strategy Data 221

South State Correspondent

JULY 18, 2024

In our last deep dive into the cost of checks for banks ( HERE ), we estimate that checks will end up costing banks about $12 per check (below) in 2024 when you add up branch costs, operational processing, and fraud. Getting a proposed timeline and roadmap is critical to the proper allocation of resources.

Fraud 195

Fraud Payments social media Operations 195

PYMNTS

SEPTEMBER 18, 2019

In the latest Payments And The Platform Economy Playbook , PYMNTS looks at how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. What’s New in the Platform Economy. eCommerce giant Amazon is even experiencing counterfeit product challenges. About the Playbook.

Online 126

Online Case Study Branding Fraud 126

Celent Banking

DECEMBER 20, 2016

One Analyst’s Recap: The event was an engaging mix of bank-presented case studies, vendor perspectives and analyst analysis. For banks engaged in substantive branch transformation efforts, the timeline between pilot design and implementation demands a revisiting of the original operating assumptions, lest they be found to be outdated.

Case Study 100

Case Study Metro Study Capital 100

PYMNTS

JULY 26, 2016

But how can real-time data, real-time tracking and real-time interaction with the customer actually lead to better business results? In a webinar earlier this month that asked the question “How Can Real-Time Decisions Improve the Customer Experience?”

Analytics 100

Analytics Customer Experience Fraud Case Study 100

Perficient

AUGUST 30, 2022

Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. Case Study: How We Leveraged Agile To Help a Financial Services Firm Create a Deposit Advance Product. What is Agile?

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

OCTOBER 29, 2019

CUNA Mutual Group reported last month that 177 fewer CUs operated than in the year prior, with mergers and acquisitions accounting for many of these losses. It aims to provide FIs with a single integration point and grant them access to a wide variety of FinTech products and services, including case studies, events and webinars.

Data 103

Data Maine Analytics Case Study 103

Payments Source

JANUARY 1, 2018

Marketing pain points: Bad data, consistent customer experience, and tracking campaign results. Three areas caused the most distress in Q3 2017: Dated or inaccurate data impedes effectiveness of marketing operations. Difficulty creating a consistent, multi-channel customer experience. CASE STUDY] Data-Agnostic?

Trends 72

Trends Customer Experience Survey Data 72

PYMNTS

OCTOBER 10, 2016

We realized the technology the operators were using was very good at being operational. The technology also didn’t tell the operators why a customer is important, why they should matter to them and what the operator could do to make them feel special.”. ” The Customer Experience. What’s Next?

How To 100

How To Operations Data Study 100

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Yet it’s a growth business looking to attract more customers, which means the team must do things smarter and more efficiently. A truly agile operating model.

Leadership 87

Leadership Case Study Innovation Online 87

FICO

MARCH 7, 2022

Digital communications options vary across the customer lifecycle, whether it’s for onboarding, account notifications, fraud alerts, or collections. Operational efficiency is poor. Case Study in Communications. It’s neither consistent nor comprehensive. Communications are not truly multi- or omnichannel.

eBook 52

eBook Strategy Case Study Customer Experience 52

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Yet it’s a growth business looking to attract more customers, which means the team must do things smarter and more efficiently. A truly agile operating model.

Leadership 79

Leadership Case Study Innovation Online 79

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

FICO

JUNE 21, 2022

In fact, as early as next year, it’s predicted at least one in four (25%) will be reliant on applied intelligence, in the shape of AI sentiment analysis, to improve customer experience via decision platforms. Hoist has now improved the customer experience, streamlined operations and sped up processing.

Management 52

Management Customer Experience Regional Strategy 52

FICO

JUNE 5, 2019

“The scoring model makes a scientific decision for each customer by assessing the customer’s credit risk, fraud risk and behavior profile. Automating approvals saves substantial time as well as operating costs, making us nimbler and more competitive.”. Credit Card Growth - What's Next?

Management 40

Management Cards Case Study Marketing 40

FICO

NOVEMBER 15, 2022

Regardless of the channel or product, providing the customer with the right offer or service at the right time via the right channel, can all be determined by analysing their behaviour with the different products they have with the lender. Case Study – How Loblaw Adopted FICO Analytics to Deliver Customer Loyalty at Scale.

Analytics 52

Analytics Fraud Case Study Data 52

Lex Sokolin

DECEMBER 10, 2020

The case study of Shopify is case in point?—?the It is easier for Goldman to strike a deal with Stripe than with each of Stripe’s customers. This specialization will lead to better B2C customer experiences. The API provider then aggregates capital providers and intermediates them into the digital economy.

Branding 52

Branding Apple Capital US 52

Lex Sokolin

DECEMBER 10, 2020

The case study of Shopify is case in point?—?the It is easier for Goldman to strike a deal with Stripe than with each of Stripe’s customers. This specialization will lead to better B2C customer experiences. The API provider then aggregates capital providers and intermediates them into the digital economy.

Branding 52

Branding Apple Capital US 52

FICO

OCTOBER 1, 2019

The experts believe that it’s already here: top analysts like Forrester, Gartner, and IDC – as well as top consulting firms like Accenture, Deloitte, E&Y, and McKinsey – are advising their banking clients to rebuild their businessesinto full, customer-centric operations as a way to stave off disruptors. . by Bill Waid.

Strategy 40

Strategy Analytics Case Study Industry 40

Fintech Labs Insights

MAY 14, 2017

Taking away the paper problem improves operational efficiencies and helps deliver an exceptional customer experience that can drive high adoption and completion rates. One of the biggest advantages of e-signature technology, and with eSignLive in particular, is the ability to use the same code no matter the deployment type (e.g.,

Community 15

Community Management Analytics Case Study 15

South State Correspondent

MAY 13, 2024

Banks with open banking ambitions should adopt this language standard to increase interoperability, efficiency, security, and customer experience. TD Bank and the FBI had an interesting presentation that reviewed some case studies around payment fraud and highlighted the ease with which criminals can purchase their wares off Telegram.

Conference 195

Conference Payments Fraud Data 195

PYMNTS

JANUARY 30, 2020

The banking industry is increasingly favoring self-service, as customers making transactions grow to prefer tellerless ATM and kiosk interactions. This is really freeing up our branch bankers to have more time to dedicate to customers, and have better holistic conversations, and create more personalized recommendations.”.

Operations 152

Operations ATM Cards Case Study 152

CB Insights

APRIL 3, 2018

Operations are scheduled to begin in 2018. When fully operational, the system will make one T-shirt every 22 seconds. It appears much of the heavy lifting will be done by the AI-driven robots, with human workers taking over jobs around robot maintenance and operation. We will install 21 production lines. online solutions.

Retail 78

Retail Online Branding Strategy 78

FICO

OCTOBER 23, 2019

At FICO, we always tell our customers to spend time thinking about what busine ss outcome they want to prioritize before we start looking at what data they have and what analytic solutions we might employ. Similarly, Greenberg shared a case study involving a major European bank and management consultants McKinsey.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

FICO

OCTOBER 23, 2019

At FICO, we always tell our customers to spend time thinking about what busine ss outcome they want to prioritize before we start looking at what data they have and what analytic solutions we might employ. Similarly, Greenberg shared a case study involving a major European bank and management consultants McKinsey.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

FICO

OCTOBER 23, 2019

At FICO, we always tell our customers to spend time thinking about what busine ss outcome they want to prioritize before we start looking at what data they have and what analytic solutions we might employ. Similarly, Greenberg shared a case study involving a major European bank and management consultants McKinsey.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40