Insights on Business

FEBRUARY 3, 2019

The future is here with the convergence of technologies and capabilities including AI, robotic process automation, blockchain, advanced analytics and cloud. Supported by innovative technologies and processes, this collaboration between humans and machines further enhances the strengths of the organizations that embrace it.

Customer Experience 157

Customer Experience social media Case Study Video 157

Insights on Business

FEBRUARY 6, 2019

The financial services industry is one of the fastest adopters of this technology. –> Read the Bradesco case study to learn more. The IBM Watson Assistant team has been busy in the past year helping clients implement state-of-the-art chatbots. IBM scores at the top in analyst ratings for chatbots.

Technology 144

Technology Video social media Case Study 144

PYMNTS

JULY 28, 2017

From manufacturing to customer service, there have been several parts of today’s workforce that have been automated by some form of smart technology. Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. Automation has come to several industries.

Retail 179

Retail Case Study Customer Experience Technology 179

Chris Skinner

JULY 19, 2017

Customers who have enabled the Capital One skill can ask Alexa about their spending for the past six months–by day, month, or a specific date range–through questions posed in natural language. The natural language interfaces combine artificial intelligence and voice recognition to provide an exceptional customer experience.

Innovation 298

Innovation Capital Conference Customer Experience 298

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

Perficient

OCTOBER 24, 2024

This mitigates the risk of customer service representatives providing incorrect information and ensures compliance with regulatory disclosures, ultimately enhancing the overall customer experience while reducing costs. The evolution of electronic trading provides a valuable case study to consider.

Regulation 221

Regulation Risk Management Compliance Fraud 221

Chris Skinner

JUNE 19, 2017

We had a great meeting of the Financial Services Club this week with guest keynote Derek White, Global Head of Customer Solutions for BBVA reporting directly to the CEO, Carlos Torres Vila. He gave an insightful presentation around how the world is changing, and how banks are moving from the age of brick to glass to air.

Big Data 270

Big Data Mobile Customer Experience Analytics 270

PYMNTS

JUNE 12, 2019

LISNR Case Study. That’s a mouthful, but what it means is that LISNR, which sells ultrasonic sound transmission technology for use in retail and payments, gets an opportunity for an innovation boost via the collective effort of incubation. Customer Journey. The basic idea behind LISNR is to send data securely via audio.

Innovation 192

Innovation Retail Metro Case Study 192

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 158

Data Customer Experience Analytics Case Study 158

South State Correspondent

OCTOBER 26, 2023

The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Data 221

Celent Banking

SEPTEMBER 13, 2016

Celent Model Bank is awarded for best practices of technology usage in different areas critical to success in banking, and is the main award that a financial institution (FI) can win from Celent. We judge those initiatives on three core criteria – business benefits, degree of innovation, and technology or implementation excellence.

Case Study 100

Case Study Innovation Study Guidelines 100

Insights on Business

SEPTEMBER 13, 2018

Instead, banks need to adopt a flexible, platform model where banks provide an “open banking” approach that aligns with a customer’s journey rather than just at a moment in time. Banks are achieving this operational efficiency through shared services, and operations and technology centralization. End-to-end enterprise digitization.

Operations 184

Operations Case Study Customer Experience Analytics 184

South State Correspondent

MARCH 23, 2022

If your bank struggles to create a clear value proposition and brand differentiation, then we have a case study for you. Their secret – fanatical customer service. It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity.

Branding 221

Branding social media Strategy Data 221

PYMNTS

DECEMBER 11, 2019

Technology and social media company Facebook is also growing more involved in the sharing economy. The fight to become the travel marketplace that wins millennial business is only mounting as millennials become a larger portion of the consumers who travel the world and seek new experiences. About The Playbook.

Marketing 132

Marketing Millennials social media Case Study 132

Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

SEPTEMBER 13, 2016

The firm said that an analysis of the top 50 debit card issuers in the United States showed that FIs adopting the instant issuance experience typically see 50 percent growth in purchase volumes, with a 34 percent boost in transactions, when measured against FIs that do not offer instant issuance. in the past year.

Case Study 100

Case Study United States Analysis National 100

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.)

Meeting 294

Meeting Examples UX Case Study 294

Celent Banking

DECEMBER 20, 2016

One Analyst’s Recap: The event was an engaging mix of bank-presented case studies, vendor perspectives and analyst analysis. Business climate, customer expectations, technology, competition, regulation – all are in a state of change. Digital may not appear (yet) to be disruptive among your customers.

Case Study 100

Case Study Metro Study Capital 100

PYMNTS

AUGUST 4, 2020

The next three to five years are going to be defining years for eCommerce technology, and we truly believe we have a shot at building one of the most important companies in the history of commerce.”. Yotpo has several case studies, which it says prove its effectiveness.

Branding 131

Branding social media Case Study Study 131

PYMNTS

OCTOBER 9, 2019

The Levi’s effort to become more digital — and digitally relevant — also extends to offering more personalization and customization tools to consumers willing to pay extra for such services. “We

Branding 139

Branding Google social media Case Study 139

FICO

NOVEMBER 10, 2016

Nationwide wanted to incorporate multi-bureau data into a single strategic risk infrastructure using advanced decision management technology. In this video , Andrew Jackson, Head of Credit Risk Measurement at Nationwide, explains how the company built a single risk platform to solve the problem and deliver superior customer experience. “We

Video 61

Video Case Study Customer Experience Study 61

PYMNTS

OCTOBER 29, 2019

In the October Credit Union Tracker , PYMNTS explores the latest in the world of CUs, including friction between CUs and banks, partnerships with third-party FinTech providers, and the use of artificial intelligence (AI) and data analytics to keep CU technology on the bleeding edge. Developments From Around The Credit Union World.

Data 103

Data Maine Analytics Case Study 103

Insights on Business

JULY 23, 2018

That said, there are two points where they seem to agree: 72 percent expect more emphasis on customer experiences than on products over the next few years. They believe macro-economic factors, technological advances and market pressures will be the three biggest external influences over the next few years.

Innovation 96

Innovation Security Strategy Case Study 96

Payments Source

JANUARY 1, 2018

And what are the existing and emerging technologies that marketing teams will be spending more on in 2018? Marketing pain points: Bad data, consistent customer experience, and tracking campaign results. Difficulty creating a consistent, multi-channel customer experience. CASE STUDY] Data-Agnostic?

Trends 72

Trends Customer Experience Survey Data 72

The Financial Brand

DECEMBER 21, 2023

Here Are Three Case Studies appeared first on The Financial Brand. Here's how one bank, one credit union and one fintech made tech upgrades that improved employee and customer experience. Here Are Three Case Studies appeared first on The Financial Brand.

Case Study 21

Case Study Study Customer Experience Branding 21

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. As a way of building on this disruption mindset, the company looked to platform-as-a-service (PaaS) technology, which gives more control to developers and helps conserve resources.

Leadership 87

Leadership Case Study Innovation Online 87

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. As a way of building on this disruption mindset, the company looked to platform-as-a-service (PaaS) technology, which gives more control to developers and helps conserve resources.

Leadership 79

Leadership Case Study Innovation Online 79

FICO

MARCH 7, 2022

But for many institutions, the ability to offer the latest, cutting-edge customer communication solutions is beyond them, primarily due to cost constraints, or because their legacy technology systems are not fit for purpose. Case Study in Communications. Communications are not truly multi- or omnichannel.

eBook 52

eBook Strategy Case Study Customer Experience 52

PYMNTS

OCTOBER 10, 2016

We realized the technology the operators were using was very good at being operational. The technology also didn’t tell the operators why a customer is important, why they should matter to them and what the operator could do to make them feel special.”. ” The Customer Experience.

How To 100

How To Operations Data Study 100

FICO

DECEMBER 21, 2018

A recent article in the German magazine Business Intelligence provided a fantastic case study on Avis, showing some of the benefits of using mathematical optimization to solve supply chain challenges and make real-time decisions. With this technology, we optimize our business decisions to balance supply and demand.

Case Study 45

Case Study Software Study System 45

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

FICO

APRIL 24, 2023

Trust Bank implemented the customer onboarding and risk management capabilities using FICO® Platform , a cloud-based decisioning platform that allows companies to centralize and operationalize advanced analytics at speed to enhance customer experience, for optimal digital onboarding. “As

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

Tomorrow's Transactions

NOVEMBER 23, 2014

As well as being super convenient for people like me living the suburban dream, it makes a great case study about how payment and identity services are evolving in the UK. The customer experience here is great. But City Car Club fits the bill for occasions where it’s just easier to travel by car.

Cards 53

Cards Case Study Customer Experience Course 53

FICO

JUNE 21, 2022

Decision Platform Know-How Makes Winning Customers Personal. Personalisation underpinned by applied intelligence and cloud-hosted platform technology offers a competitive advantage when it comes to winning customers. How Decision Platform Technology Drives Agility. Using Technology to Make Decision-Making Personal.

Management 52

Management Customer Experience Regional Strategy 52

FICO

JUNE 5, 2019

“We have improved our marketing efficiency, response rate and customer satisfaction, by upgrading our marketing campaigns to more personalized ones, using FICO’s world-class decisioning technology,” said Jingiao Yu, director of technology, Credit Card Center at China Minsheng Bank.

Management 40

Management Cards Case Study Marketing 40

Lex Sokolin

DECEMBER 10, 2020

The case study of Shopify is case in point?—?the The first part of the qualifying journey to sell embedded finance here is to check whether some particular merchant experience is networked correctly, meaning, it uses the right web infrastructure. This specialization will lead to better B2C customer experiences.

Branding 52

Branding Apple Capital US 52

Lex Sokolin

DECEMBER 10, 2020

The case study of Shopify is case in point?—?the The first part of the qualifying journey to sell embedded finance here is to check whether some particular merchant experience is networked correctly, meaning, it uses the right web infrastructure. This specialization will lead to better B2C customer experiences.

Branding 52

Branding Apple Capital US 52