PYMNTS

AUGUST 24, 2020

PYMNTS’ latest research report, Mastering Multichannel Commerce Playbook: The New Retail Reality , in collaboration with Citi , examines these technological and consumer behavioral shifts and looks at three emerging channels: direct-to-consumer (D2C), subscription and digital business-to-business (B2B) commerce platforms. About The Playbook.

Retail 216

Retail Report Case Study Study 216

PYMNTS

OCTOBER 21, 2020

To meet these shifting demands, companies must develop stronger and more efficient cross-border and digital commerce operations. These complexities can generate many points of friction, including the varying operating hours of foreign banks, the challenge of working through multiple payment intermediaries and heavy fees.

Payments 159

Payments Case Study Meeting Trends 159

South State Correspondent

MARCH 7, 2024

Microsoft’s Office 365 CoPilot, the integration of the Microsoft version of OpenAI’s Chat GPT into the Office suite, represents the fastest, and likely safest way, to integrate the latest technology within your bank. However, the technology is not without its risks. While some will fear it, many will crave it.

Training 195

Training Data Tools Technology 195

South State Correspondent

OCTOBER 26, 2023

Our Top 10 Insights From Money 20/20 From these sessions and announcements, we pulled out ten of our most important takeaways, each having an impact on bank operations in the coming year. The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming.

Conference 221

Conference Las Vegas Fraud Data 221

PYMNTS

APRIL 24, 2019

Regulators want to have a greater stake in the way sharing platforms operate. In India, Google Pay is up against t he New Delhi High Court over its operations in the region, facing a debate over how the payment service should be regulated. Read more about Hostelz.com and its move to a payment-free platform in the Playbook’s case study.

Marketing 179

Marketing Regulation Case Study Security 179

South State Correspondent

AUGUST 22, 2022

Commodore’s demise is a case study of how NOT to care about your customers and why business intelligence through proper data architecture is critical. Commodore didn’t know about its customer and didn’t have enough feedback from operations to understand its margins were inadequate.

Data 195

Data Analysis Marketing System 195

Perficient

NOVEMBER 4, 2020

In many ways, we can help guide our customers in streamlining their PV operations and technology platforms to become more efficient and flexible for growth, all while remaining compliant and keeping to a sane budget. and perhaps technology, not an exponential increase in headcount. It’s the key to success.

Groups 309

Groups US Meeting Case Study 309

Chris Skinner

MARCH 22, 2017

I blogged a year ago about TechFin, the incumbents’ view of applying technology to existing banking services, versus FinTech which seeks to transform the financial system. TechFin is to rebuild the system with technology. What we want to do is to solve the problem of a lack of inclusiveness.”

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Company Payments System Fintech 350

PYMNTS

JUNE 27, 2018

That was among the main themes of a recent interview with Manish Maakan, CEO of Intellect Global Transaction Banking (iGTB), a provider of corporate banking technology. CBX uses APIs , machine learning, predictive analytics and other technologies to automate and customize operations for corporate banking and B2B transactions.

Big Data 171

Big Data Analytics Case Study Data 171

Celent Banking

SEPTEMBER 13, 2016

Celent Model Bank is awarded for best practices of technology usage in different areas critical to success in banking, and is the main award that a financial institution (FI) can win from Celent. We judge those initiatives on three core criteria – business benefits, degree of innovation, and technology or implementation excellence.

Case Study 100

Case Study Innovation Study Guidelines 100

Abrigo

AUGUST 13, 2024

It features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry. It also examines how community banks are different from other types of financial institutions and provides strategies for optimal operations.

Fraud 221

Fraud Community Community Bank Lending 221

PYMNTS

JULY 28, 2017

From manufacturing to customer service, there have been several parts of today’s workforce that have been automated by some form of smart technology. In its arena, chatbots’ underlying technologies driving it is a combination of artificial intelligence (AI), machine learning and natural-language processing.

Retail 179

Retail Case Study Customer Experience Technology 179

Insights on Business

FEBRUARY 3, 2019

The future is here with the convergence of technologies and capabilities including AI, robotic process automation, blockchain, advanced analytics and cloud. Supported by innovative technologies and processes, this collaboration between humans and machines further enhances the strengths of the organizations that embrace it.

Customer Experience 157

Customer Experience social media Case Study Video 157

PYMNTS

OCTOBER 14, 2020

But this year, business at DRINKS – which also operates B2B wine distribution for Kroger, QVC and other accounts – hit so hard in Q2 that the company had to cap its shipments to have any kind of shot at meeting demand. “By Ignoring that technology component would be similar to thinking about Amazon as a big warehouse operator.”.

Retail 141

Retail Case Study Apple Exercises 141

PYMNTS

AUGUST 29, 2018

So when it comes to FX risk, many international businesses are operating in the dark. The FX Risks and Currency Swaps edition delves into historical case studies and more than 7,000 quantitative data points on market indicators, global export values and currency valuations.

Report 100

Report Case Study Resources Study 100

PYMNTS

JUNE 20, 2019

Employers are, therefore, more heavily reliant on digital tools and technologies to accommodate this new online workforce. In the June edition of the Payments And The Platform Economy Playbook , PYMNTS looks at how new digital technologies and online payment methods are filtering into the working world as the freelance sector grows.

Payments 147

Payments Online Case Study Security 147

PYMNTS

JANUARY 3, 2017

Whether you believe the hype or not, blockchain technology is attracting massive investments, exploration and competition across the globe. In 2017, Wyre said, blockchain technology offers the opportunity to reduce both of those metrics. 8 new members joined Hyperledger Project , a blockchain consortium that operates across the globe.

blockchain 248

blockchain CA Case Study Tools 248

Celent Banking

MARCH 4, 2017

Process Automation – for the most effective deployment of technology to automate business processes or decision-making. A common theme across this year’s submissions for the above categories is the importance of agile technology, digital process automation, and consistent and focused practices across the organizations.

Risk Management 100

Risk Management Fraud Management Case Study 100

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

FEBRUARY 19, 2019

Further proof of that came recently from a young company based in San Francisco called Castle , which helps eCommerce operators such as Touch of Modern and Rue La La to defend against that type of fraud. The specific problem the company aims to solve is one that is increasingly familiar to other digital and eCommerce operations. “We

Retail 118

Retail Fraud Case Study San Francisco 118

Insights on Business

FEBRUARY 14, 2019

In particular, next generation governance, risk and compliance has been a key topic with sessions focused on how advanced technologies such as AI, advanced analytics and cloud deliver innovative financial services solutions. ” In a case study presentation titled, “Managing IT Risk with IBM OpenPages with Watson 8.0

Compliance 125

Compliance Risk Management Case Study Meeting 125

Abrigo

DECEMBER 19, 2022

The whitepapers, checklists, and guides cover everything from regulatory guidance to operational considerations. Understanding cryptocurrency Crypto’s exponential growth, rising prominence, and high-profile risks make a baseline understanding of digital coins and blockchain technology imperative. Read the case study.

Resources 195

Resources Training Fraud Compliance 195

PYMNTS

JUNE 12, 2019

LISNR Case Study. That’s a mouthful, but what it means is that LISNR, which sells ultrasonic sound transmission technology for use in retail and payments, gets an opportunity for an innovation boost via the collective effort of incubation. The basic idea behind LISNR is to send data securely via audio. Other Efforts.

Innovation 192

Innovation Retail Metro Case Study 192

Insights on Business

SEPTEMBER 13, 2018

Because of this misplaced confidence, many banks are delaying necessary operating model transformations. Failure to do so or further delay of operating model transformations…well…better call Darwin. Operating model transformation. Operating model transformation. This is a big problem. End-to-end enterprise digitization.

Operations 184

Operations Case Study Customer Experience Analytics 184

PYMNTS

SEPTEMBER 13, 2016

In a press release detailing the survey results, Entrust Datacard noted that instant issuance technologies were first adopted by smaller banks and credit unions almost a decade-and-a-half ago. In one recent case study tied to instant issuance, Entrust Datacard stated that Woodforest National Bank, a community bank operating across 17 U.S.

Case Study 100

Case Study United States Analysis National 100

Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

Perficient

NOVEMBER 5, 2020

As facilities strive to become more efficient and more advanced with their technology; a transformational change will affect the culture of the workforce. Many warehouses that are looking to implement RF scanning technology currently have a workforce that is very physical in nature. Advance Features and the Barriers to Achieve Results.

System 332

System Examples Data Technology 332

FICO

APRIL 3, 2023

Webinar Explores Optimization as a Way Out of Crisis At the 4th EURO Practitioners' Forum from 20 to 21 April in Berlin, organized by FICO and the Zuse Institute Berlin, data scientists will explore how OR (operations research, a field that includes optimization) can help us deal with pivotal crises such as war, pandemics and climate change.

Case Study 97

Case Study Analytics Analysis Industry 97

Celent Banking

DECEMBER 20, 2016

One Analyst’s Recap: The event was an engaging mix of bank-presented case studies, vendor perspectives and analyst analysis. Business climate, customer expectations, technology, competition, regulation – all are in a state of change. Hertz’ initial kiosk difficulties had nothing to do with technology. Change is difficult.

Case Study 100

Case Study Metro Study Capital 100

PYMNTS

FEBRUARY 26, 2020

Back then, FinTechs asked for forgiveness instead of permission, rushing headlong into markets, disrupting them and operating in newly invented spheres of finance that regulators barely understood. For a case study in the new privacy rules at scale, people are looking to China and its Multi-Level Protection Scheme 2.0

Regulation 130

Regulation Case Study Fraud Study 130

Chris Skinner

MARCH 23, 2017

Banks in Turkey have been highly enthusiastic about using new technologies to reach and engage with their customers. They are also very successful in adopting and launching innovative technologies for the first time in the world. There are 52 banking institutions which operate in Turkey.

Innovation 196

Innovation Cards Trends System 196

FICO

MARCH 7, 2022

But for many institutions, the ability to offer the latest, cutting-edge customer communication solutions is beyond them, primarily due to cost constraints, or because their legacy technology systems are not fit for purpose. Operational efficiency is poor. Case Study in Communications.

eBook 52

eBook Strategy Case Study Customer Experience 52

PYMNTS

MAY 23, 2019

Technology may be changing, but the level of service consumers want from businesses is not. To learn more about how Kiwi.com is innovating payments for better customer service, visit the Playbook’s case study. Around the Payments and the Platform Economy. About the Playbook.

Innovation 157

Innovation Case Study Regulation Millennials 157

PYMNTS

AUGUST 3, 2020

Numerous economic, social and technological trends are rendering this system more outdated, however. The pandemic-related economic fallout has hit the gig economy hard, but technology-oriented platforms have also demonstrated that they can adapt to rapid economic shifts.

Payments 211

Payments Taxes Case Study Examples 211

PYMNTS

FEBRUARY 17, 2017

As such, there’s a need to simplify all of these complex finance routes, and blockchain technology seems to be the anchor for this. By 2020, over 80 percent of bankers expect to see commercial adoption of blockchain, according to a recent study conducted by Infosys Finacle. Big transformations of this scale can take quite a while.

blockchain 156

blockchain Study Technology Case Study 156

PYMNTS

OCTOBER 29, 2019

CUNA Mutual Group reported last month that 177 fewer CUs operated than in the year prior, with mergers and acquisitions accounting for many of these losses. Third-party technology providers are also finding partnership opportunities in the CU space. Developments From Around The Credit Union World. About the Tracker.

Data 103

Data Maine Analytics Case Study 103

Abrigo

MAY 31, 2017

This technology was created based on hundreds of data integrations across multiple core systems and greatly reduces the typical integration time by providing recommended data mappings. This could include case study preparation, onsite training, web-conferencing, workshops with other institutions and ongoing User Groups.

Software 150

Software Analytics Training Strategy 150