article thumbnail

Improving Debt Collections – It’s More Than Just Technology…

Perficient

Our financial services practice is helping banks, credit unions, and other credit providers optimize their collections process by infusing to omni-channel technology, process improvements, and best practices. Through our work, we’ve found that other opportunities exist…beyond technology. Case Study.

article thumbnail

Perficient’s Brian Flanagan Featured in 2021 SoDA Report

Perficient

In his article, Delivering at the Speed of the Customer , Brian shares his insights on developing technology-based experiences at the speed customers expect in a digital first world. Developing technology-based experiences requires a different approach. Developing technology-based experiences requires a different approach.

Report 496
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Some banks are technology companies

Chris Skinner

I know that systems like Erica, short for Bank of AmErica, are up and running … The post Some banks are technology companies appeared first on Chris Skinner's blog. It was an interesting conversation, although most of the examples were for customer service via Chatbots, which doesn’t impress me much.

article thumbnail

[Podcast] Healthcare Data is Changing Consumer Care

Perficient

Healthcare leaders have access to more healthcare data and technology than ever before allowing them to transform patient and member care. Healthcare Data-driven solution case studies [31:43]. A one-size-fits-all-approach doesn’t work anymore and we’re being challenged to do more through personalized medicine.

Data 508
article thumbnail

Empathy: The Business Value of Experience Design (Part 1 of 8)

Perficient

The history of technology – especially digital technology – is filled with great ideas that didn’t quite work out as expected. The Microsoft Zune is almost a case study in product flops. We are constantly enamored by new technology and romanced by a new possibility that we didn’t know existed.

article thumbnail

Pay-by-Nose, a new innovation

Chris Skinner

I blog regularly about what a fanboy I am of Chinese technology giants Alibaba and Tencent. It’s getting a bit ridiculous now however, when payments companies are designing payments for cats and dogs … or maybe it’s not … it’s just an extension of technologies that work for humans.

article thumbnail

HSBC’s Alvaro Teixeira to speak at Bank Innovation Ignite

Bank Innovation

Teixeira is speaking at the Ignite Ideas session, in which financial industry leaders will highlight case studies. I’m excited to join Bank Innovation Ignite to dive further into how technology […].