Creating the best retail banking experience
ATM Marketplace
OCTOBER 4, 2024
A panel at the Bank Customer Experience Summit held in Charlotte, North Carolina from Sept. 9 to 11 did a deep dive into ideas and innovation for retail banking.
Charlotte Innovation Retail 
Final call to experience innovation at Bank Customer Experience Summit
ATM Marketplace
AUGUST 18, 2023
This year attendees will experience innovation across banking, retail, hospitality and the restaurant spaces firsthand at the jointly held Bank Customer Experience Summit and Interactive Customer Experience Summit in Charlotte, North Carolina.
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ICX Summit: Customer feedback paramount to brands' success
ATM Marketplace
AUGUST 19, 2024
Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative strategies on gathering and utilizing customer insights from industry experts at the Interactive Customer Experience Summit in Charlotte this September.
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A Bank Automation Summit Preview: Dissecting the Intersection of Real-time Payments and Automation
Perficient
FEBRUARY 27, 2023
Perficient is looking forward to joining this conversation with other financial services and payments experts at the upcoming Bank Automation Summit in Charlotte, North Carolina on March 2-3. Our Payments team at Perficient has developed a Technical Readiness Assessment for ISO 20022 to support all those looking to prepare.
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Retail Malls Look For New Innovations, Commerce And Otherwise
PYMNTS
AUGUST 6, 2019
What to do with retail malls? That is among the latest trends as retail reinvents itself, and technology and other trends force new uses for old commerce spaces. Malls are not exactly the hotspots of coolness and retail activity they once were. retailers so far this year than in all of 2018. New Investment.
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Bank of America’s Head of Digital to Speak at Bank Innovation ’17
Bank Innovation
JANUARY 24, 2017
Edward “EJ” Achtner, Bank of America‘s Head of Digital Banking – Strategy, Platforms, Innovation, and Partnerships, has joined the Bank Innovation 2017 speaker faculty. based bank. Achtner also manages the Read More.
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Inside look: Truist Innovation and Technology Center
BankInovation
MARCH 23, 2023
Stepping off the elevator into the Truist Innovation and Technology Center, I was greeted by a futuristic space equipped with virtual-reality simulators, a 3D-printing area, countless workflow- and idea-filled whiteboards and even a self-service, fully digital snack shop. The Charlotte, N.C.-based
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Today In Payments: Purchases Using Voice-Assistants Up 10 Pct; Afterpay Goes In-Store Nationwide With Major Retailers
PYMNTS
OCTOBER 14, 2020
In today’s top news, purchases via voice assistant are up 10 percent year-over-year, and Afterpay is now available in-store nationwide with major retailers. Afterpay Goes In-Store Nationwide With Major Retailers. Morgan reports third-quarter results that show a strong consumer base.
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Truist launches Innovation and Technology Center
BankInovation
JUNE 22, 2022
Truist has unveiled its Innovation and Technology Center, a research- and client collaboration-focused facility located at the bank’s Charlotte, N.C., headquarters.
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A New Virtual Reality For Real Retail Shoppers?
PYMNTS
MARCH 16, 2017
No longer a figment of innovative imaginations and fictional futuristic stories, augmented reality (AR) and virtual reality (VR) technology is increasingly having an impact on, well, reality. . Meanwhile, clothing retailer H&M is layering data into its design process. About the Tracker.
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Truist tech exec joins Bank Automation Summit US 2023
BankInovation
FEBRUARY 28, 2023
Lekha Banerjee, technology executive at Truist, will join the panel “Innovations in Business Intelligence for Banking” at Bank Automation Summit U.S. ET at the Westin Charlotte in Charlotte, N.C. 2023 on Thursday, March 2, at 1:30 p.m. View the full agenda for the Bank Automation Summit U.S.
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Bank of America Quietly Surpasses 20 Million Mobile Users
Bank Innovation
JUNE 22, 2016
Charlotte, N.C.-based No announcement was made, but a spokeswoman for the bank disclosed to Bank Innovation yesterday that the milestone has been crossed. based Bank of America has passed the 20 million mark in active mobile users. The bank reported 19.6
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BMO Chief Technology Officer Victor Tung to speak at Bank Automation Summit
BankInovation
JANUARY 12, 2022
ET at the JW Marriott in Charlotte, N.C. The panel, “Moving Financial Institutions Rapidly Into the Future,” will center around automation innovation in financial services, with […]. Chief Technology and Operations Officer Victor Tung will join Bank Automation Summit 2022 for a panel discussion on Tuesday, March 1, at 2:15 p.m.
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Quontic Bank CMO Aaron Wollner to join Bank Automation Summit
BankInovation
DECEMBER 22, 2021
ET at the JW Marriott in Charlotte, N.C. The panel will focus on building and maintaining an innovation […]. Aaron Wollner, chief marketing officer at Quontic Bank, will join Bank Automation Summit 2022 for a panel discussion on Iterating and Experimenting at Maximum Efficiency on Wednesday, March 2, at 3:30 p.m.
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Five Lessons In Retail Reinvention From 2019
PYMNTS
DECEMBER 26, 2019
But before we shut the door on 2019, it bears taking a moment to note how much the world of retail has changed in the last year, a fitting capstone on a decade that has seen retail as the American consumer commonly knew it taken to the ground and rebuilt nearly from the foundations. Lesson 1: Think Big . “We
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Google's Former CEO Schmidt Invests In New $111 Million EU Tech Fund
PYMNTS
DECEMBER 1, 2020
He also founded furniture retailer Made.com , tech networking business Founders Forum and startup accelerator Founders Factory. Innovate Finance CEO Charlotte Crosswell noted the potential of crises, like the 2008 financial crisis, to push payments tech forward as people and companies suddenly need new types of services to survive.
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Walmart Teams With Ford, Postmates For Delivery Program
PYMNTS
NOVEMBER 14, 2018
According to the blog post, the retailer currently has grocery delivery available in almost 100 metro regions and “is continuing to innovate to find new ways to serve customers – better, faster and easier.”. households. households. Walmart U.S. So, we are on a mission to do more than keep a little extra money in their pockets.
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Truist Long Game hits the app store
BankInovation
MAY 18, 2023
Truist Financial’s innovation division, Truist Foundry, launched financial literacy app and game Truist Long Game on Wednesday to help clients build financial awareness while rewarding them for saving. Fintech Long Game was acquired by the Charlotte, N.C.-based
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Listen: Archway Software president, WaFd CTO offers preview of panel at Bank Automation Summit US 2023
BankInovation
FEBRUARY 21, 2023
Washington Federal Bank has spun off a digital innovation provider, Archway Software, led by WaFd Chief Technology Officer Dustin Hubbard, who will speak at the Bank Automation Summit U.S. 2023 in Charlotte, N.C., As part of the panel, “Automation Operations: Use Cases for Transformation” on Thursday, March 2, at 1:30 p.m.
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Google’s New AR Feature Lets Users Try Cosmetics Before Buying
PYMNTS
DECEMBER 17, 2020
Participating brands include L’Oreal, MAC Cosmetics, Nars, Black Opal and Charlotte Tilbury. The beauty tech app Perfect Corp recently introduced the “YouCam Makeup” app for Shopify, one of many AR innovations fueled by COVID-19. It’s anticipated that the role of AR will continue beyond the pandemic.
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Truist taps clients to help revamp tech
BankInovation
JUNE 10, 2020
Truist Bank, the result of the December SunTrust and BB&T merger, is building out its digital channels through daily customer feedback and regular client sessions at the bank’s innovation labs. The Charlotte, N.C.-based We don’t just build […].
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Top News In Payments: Central Bank Coin Currency At Least A Decade Away; US Economy Could Lose $10B To Chinese Travel Ban
PYMNTS
FEBRUARY 5, 2020
In this month’s B2B API Tracker, BNP Paribas VP of Innovation and Product Management for Trade and Treasury Solutions Charlotte Hausemer explains how APIs (application programming interfaces) are reshaping corporate spending with precise liquidity management and real-time payments tracking.
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Can IoT Developers, Lawmakers Ever See Eye To Eye?
PYMNTS
MAY 24, 2019
In the May Intelligence of Things Tracker , PYMNTS explores the latest news in IoT, including new innovations, security issues, and how oversight groups and governments are reacting to the growing concerns surrounding IoT. Developments from Around the IoT World. Find the rest of the feature story in the May IoT Tracker. About the Tracker.
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188 AT&T Jumps On The 5G Bandwagon
PYMNTS
DECEMBER 5, 2018
Together with Samsung, we plan to bring the best in technology and innovation to our customers. The cities that will have the 5G technology available this year include Atlanta, Charlotte, N.C., The future we imagine with 5G is just beginning, and it is a great time to be a consumer.”. Dallas, Houston, Indianapolis, Jacksonville, Fla.,
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Visa, Currencycloud Team To Offer Cross-Border And Travel Payment Services
PYMNTS
JUNE 4, 2019
Visa and Currencycloud, an enterprise-class payments platform, announced on Tuesday (June 4) a partnership to drive more innovation in cross-border and travel payments. In a press release, the two companies said the agreement meshes with Visa’s stated goal to make secure digital payments possible at home and when people are traveling.
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B2B APIs Make More Connections
PYMNTS
FEBRUARY 10, 2020
“The benefits of APIs for instant payments [are] huge,” said Charlotte Hausemer, vice president of innovation and product management for trade and treasury at BNP Paribas. Real-time] gives eCommerce traders and [business-to-consumer] retailers instant access to their funds [for] working capital and liquidity-related benefits.
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7-Eleven Launches Beer Delivery In Select US Markets
PYMNTS
MAY 2, 2019
” According to Fortune , the company will test the service in 18 markets: Austin, Texas; Charlotte, North Carolina; Chicago, Illinois; Dallas-Ft. We’re always looking to innovate and disrupt,” Singh said. Worth, Texas; Los Angeles, California; Miami-Ft. Customers are always on the go … How can we make every 7-Eleven a breeze?
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PNC Bank CIO Ganesh Krishnan to speak at Bank Automation Summit 2022
BankInovation
DECEMBER 8, 2021
ET at the JW Marriott in Charlotte, N.C. Ganesh Krishnan, enterprise chief information officer for the PNC Bank Financial Services Group, will join Bank Automation Summit 2022 for a panel discussion on Ideation in Banking — the Art of Generating New Products and Services, on Wednesday, March 2, at 2:15 p.m. View the BAS agenda […].
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5 New Year’s Resolutions For Any Sized Bank That You Must Get Right in 2023
South State Correspondent
JANUARY 4, 2023
Mostly, this means getting innovative with deposit and payment products. Charlotte, Houston, Phoenix, New York, Austin, Denver, Orlando, Miami, and Nashville, many banks have not adjusted pricing or their credit appetite. Sectors like office, retail, and hospitality, are even worse. Develop a more innovative process.
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APIs Help FIs Keep Pace With B2B Clients’ Faster Payment Needs
PYMNTS
FEBRUARY 6, 2020
The benefits of APIs for instant payments [are] huge,” said Charlotte Hausemer, vice president of innovation and product management for trade and treasury solutions at BNP Paribas. eCommerce retailers are clamoring to accept such transactions, supplementing traditional online payment instruments such as PayPal.
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5G, Biometrics Lead The Way At Mobile World Congress
PYMNTS
MARCH 1, 2019
Indeed, new evidence recently emerged about the deployment of the latest generation of mobile technology – one that promises to bring significant changes to retail and payments thanks to bandwidth expansion and faster processing, along with new challenges and questions as early 5G case studies loom. Biometric Innovation. 5G Expansion.
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Belk Works On Building Its New Legacy
PYMNTS
FEBRUARY 1, 2017
About a year and a half after the chain was sold off to a private equity group, Charlotte-based Belk is opening up new stores, though less well-performing ones are being shuttered. The more complex answer, noted CEO Lisa Harper, involves being both conservative and innovative at the same time. It’s growing.
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Amazon Echo’s Biggest Threat? Siri As A Service
PYMNTS
JUNE 22, 2016
It’s been a few years since the Amazon Echo first burst onto the scene, and it can still seem like the device is from another age of retail technology sometimes. UE announced that it had finished an app update that now allows users to access Google Now or Siri using voice commands through its line of portable speakers.
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Customer Experience in Financial Services
Celent Banking
SEPTEMBER 30, 2015
These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. This enables firms to mine and analyze the data to inform customer-centric innovation. Experience Recovery.
PNC Cares Far More About the Penguins Than the Flyers
Jeff For Banks
MARCH 1, 2020
These processes drain resources from more promising investments such as small business loan decisioning, integrated cash management, and retail customer marketing solutions. Not in Charlotte, New York, or Pittsburgh. They should have plenty of opportunity to innovate. Sometimes the tech stack shortfall is in the engine.
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Winning The Coffee Competition
PYMNTS
JULY 24, 2017
“This market’s so small and niche that if you come in thinking that you’re in competition, you’ve come into the wrong market,” said Bryce Laguer, who owns Charlotte-area coffee shop Basal. Innovation (of course) – even in something as old school as brewing a cup of coffee. But if it’s not about competition, then what is it about?
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Is your business ready for the data-sharing future?
NCR
NOVEMBER 20, 2017
Michelle Moore, head of digital banking at the Charlotte-based institution, said these efforts are indicative of the growing importance of customer choice, transparency and simple but secure access to consumer data in the retail banking industry. Bank of America piloted this system with two data aggregators.
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Deadline for Queen City FinTech Spring 2016 Accelerator is This Week
Fintech Labs Insights
JANUARY 5, 2016
QCFinTech is based in Charlotte, North Carolina, a major U.S. In a statement , QCFinTech said their accelerator program was an opportunity to help different kinds of fintech companies bring their innovations to market. ” The post Deadline for Queen City FinTech Spring 2016 Accelerator is This Week appeared first on Finovate.
Deadline for Queen City FinTech Spring 2016 Accelerator is This Week
Fintech Labs Insights
JANUARY 5, 2016
QCFinTech is based in Charlotte, North Carolina, a major U.S. In a statement , QCFinTech said their accelerator program was an opportunity to help different kinds of fintech companies bring their innovations to market. ” The post Deadline for Queen City FinTech Spring 2016 Accelerator is This Week appeared first on Finovate.
The New Playbook: 6 E-commerce Cos Reinventing Brick-and-Mortar Retail
CB Insights
JULY 24, 2018
The most potent symbol of the ascendance of e-commerce and downfall of physical retail is, of course, Amazon. 15-Min Flash briefing: Can AI Save Physical retail? Learn how Walmart, Amazon, Sephora, Zara, and other retailers are using AI to reinvent the brick-and-mortar store. Why physical retail still matters. to $355.9B
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49 Checkout Features, Visa Interchange Rates, Gaana’s Music Service Top This Week’s News
PYMNTS
FEBRUARY 7, 2020
Stripe Powers Digital, In-Store Payments For Lightspeed Retail, Restaurant Customers. Lightspeed , the Canadian global point-of-sale (POS) and eCommerce company, is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. and Canada.
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123 $1B+ Market Map: The World’s 260 Unicorn Companies In One Infographic
CB Insights
AUGUST 14, 2018
Temasek Holdings, Charlotte Angel Partners, TPG Growth. DJI Innovations. $10. Beihai Hongtai Investment, China Minsheng Investment, Yisheng Innovation. Insight Venture Partners, Lowercase Capital, Polaris Partners. Avaloq Group. Warbug Pincus. RRE Ventures, Tiger Global, August Capital. AvidXchange. Kids and Baby Tech.
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78 Finovate Fall 2016 Live Blog – Day 1
William Mills
SEPTEMBER 7, 2016
Silver Fusion Retail Outlet: Where Snowbirds Shop”. Integrated with major retailer API’s like Amazon, eBay, Best Buy and several other aspirational brands. Most PFM solutions come from a bank-oriented side; this seems to be taking the model from both the retailer and the banking side. What do people aspire to purchase?”
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The Beauty Tech Revolution: The Startups, Investors, Products And Tech Reshaping Personal Care
CB Insights
JULY 20, 2017
This post will dive into innovation across beauty and grooming, focusing on the following areas: Startup investment trends. We do note that several startups that launched as D2C and online-only, went on to form partnerships with retailers and even launch their own salons. New Retail Engagement Strategies Leverage AI, AR/VR.
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