Remove Columbus Remove Customer Experience Remove Online
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Express Inc. Net Sales Drop 53 Pct Amid Pandemic

PYMNTS

The company debuted a bolstered buy online, pick up in store ( BOPIS ) customer experience in some locations, with plans to expand that capability to the complete store base by the close of Q3.

Columbus 130
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Kroger Expands Home Chef Meal Kit Offerings To New Stores

PYMNTS

“Kroger continues to redefine the customer experience and provide new ways to shop for, prep and cook meals through exciting brick-and-mortar and digital experiences,” Robert Clark , Kroger’s senior vice president of merchandising, said in a press release.

Ohio 116
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DSW’s Amazon-Proof Makeover Move

PYMNTS

In an era that has seen physical retail locations — particularly large box stores — suffer from consumers becoming increasingly enamored with the online experience, it was still a bit of a surprise to see shoe retailer DSW log something of a bumpy 2017. The whole idea… is to evolve our customer experience.”.

Columbus 108
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Macy’s Bolsters Omnichannel Tech, Taps Into Subscriptions

PYMNTS

When it comes to technology, Gennette said the company is getting off-price better every day, with its backstage distribution center in Columbus now up and running. Omnichannel Experiences. Gennette said the company also has a regular cadence of new features through My Wallet, My Store and My Stylist.

Columbus 100
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Looking back on Money 20/20

Celent Banking

Chase is developing a wallet that will be available to all of its 94 million cardholders to use in-store, in-app and online. Make no mistake – while most “pays” look similar, they offer a different customer experience (e.g. Partnership with MCX gives Chase Pay access to the largest merchants in the country.

Columbus 100