PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. Tackling those tougher problems to simplify things — and that’s true in banking, retail and restaurants.”.

Innovation 318

Innovation Data Examples Community Bank 318

PYMNTS

JUNE 14, 2019

Most consumers probably don’t have strong opinions about their banks, since the relationship tends to be more transactional than emotional. However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S.

Retail 103

Retail Study Online Mobile 103

Bank Innovation

FEBRUARY 3, 2020

Smiley Technologies, a core banking provider focused on community banks, is trying to help its bank clients secure larger deposits by partnering with deposit technology company Reich & Tang.

Community Bank 221

Community Bank Software Community Technology 221

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. As expected, it was a great way to read the temperature of the banking industry. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions.

Conference 100

Conference Retail Community Community Bank 100

ABA Community Banking

JUNE 13, 2022

The cookies may be pre-packaged in plastic now, but human touch remains essential to community banking. The post Podcast: Crafting a sweet customer experience appeared first on ABA Banking Journal.

Customer Experience 52

Customer Experience Community Bank Community Resources 52

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. We asked ten banks how they define small business and where it reports and got different answers.

Conference 195

Conference Retail Community Bank Technology 195

Abrigo

AUGUST 25, 2021

Takeaway 1 Many tasks consumers once did in person have been transformed by digitalization – including retail banking. Takeaway 2 A consumer loan origination system can help FIs offer a fully digital retail lending experience. How can FIs overcome retail lending challenges? Lean into Digital Adoption.

Lending 195

Lending System Community Retail 195

Bank Innovation

JULY 26, 2019

OceanFirst Bank is seeing more consumers and businesses choosing to interact with the bank via video and, as a result, it is preparing for a future when bankers will be comfortable working in that channel. based community bank recently trained all 538 of its customer-facing employees in digital banking with a seven-week […].

Video 199

Video Training Community Bank Community 199

South State Correspondent

MAY 18, 2022

The larger your bank, the more likely your customer is going to be satisfied with how their problem turned out. Conversely, the smaller your bank, there is a 60% correlation to being unhappy with the outcome of your resolution. Why Customer Problem Resolution Matters. Solving problems is central to customer service.

social media 195

social media Training Customer Experience Community Bank 195

Banking Exchange

JUNE 19, 2019

Retail banks need creative ways to excite their workforce and train them for the new banking experience Retail Banking Financial Trends Technology Customers Human Resources Feature Management Feature3 Fintech Mobile Online Tech Management Community Banking.

Customer Experience 60

Customer Experience Training Community Bank Resources 60

BankInovation

JULY 9, 2020

People’s Community Bank, a $300 million institution near of Madison, Wis.,

Community Bank 64

Community Bank Community Marketing Customer Experience 64

South State Correspondent

MAY 1, 2024

With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. How Banks Can Leverage: Niche markets abound in banking, and community banks are in the perfect position to create a following on a national level should they desire.

Innovation 195

Innovation social media Branding Marketing 195

ABA Community Banking

DECEMBER 17, 2018

Banks can grow their share of deposits by as much as 16.5% by improving customer experience Bank Performance Deposit Trends Financial Research Human Resources Feature Management Financial Trends Performance Customers Feature3 Retail Banking Community Banking.

Customer Experience 40

Customer Experience Study Community Bank Resources 40

PYMNTS

FEBRUARY 20, 2017

. “After factoring in day count differences and typical seasonality, trends were relatively stable in January and within our expectations,” Mary Mack, head of community banking, said in a press release. “We 2016 but a drop since December, which the bank attributed to typical seasonal slowdown after the holidays.

Trends 100

Trends Community Bank Customer Experience Survey 100

South State Correspondent

OCTOBER 4, 2022

Banks often benchmark themselves to the categories and classes below published by the American Customer Satisfaction Index. To track if they are wowing the customer, banks compare their score to the benchmark. The average for community banks last year was a composite score of “80.”

How To 195

How To Customer Experience Examples social media 195

ABA Community Banking

JULY 15, 2020

When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.

Digital Banking 122

Digital Banking Customer Experience Capital Mobile 122

ABA Community Banking

OCTOBER 21, 2019

From simplified 10-step online account openings, to value-added robo-advising, to “certified digital bankers,” OceanFirst Bank delivers a new community banking experience. The post How One Community Bank Is Reinventing CX for the Digital Age appeared first on ABA Banking Journal.

Community Bank 49

Community Bank Community Online Customer Experience 49

Abrigo

MAY 20, 2015

While many bank and credit unions are consistently updating their financial technology behind the scenes to ensure smooth back-end processes, tech upgrades for consumer-facing products and services are increasingly important to customer satisfaction and retention. For community banks and credit unions, this may be more of a challenge.

Apple 150

Apple Mobile Comparison Innovation 150

Gonzobanker

MAY 21, 2019

The following memo outlines my assessment and recommendations concerning our purchase of Acme Bank, a $5 billion institution located in Metropolis, USA. Acme has doubled its size in the past five years with acquisitions of smaller community banks. We have to reshape Acme Bank quickly for the future.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Community banks and credit unions, in total, have 56 million. It involves trial and error.

Customer Experience 154

Customer Experience Strategy Community ATM 154

Gonzobanker

APRIL 25, 2024

Once upon a time, First Southern Farmers, Merchants & Community Bank & Trust (or FSFMCBT, for short), a community bank in Anytown, USA, was renowned for its neighborly charm. When Calvin DoRight founded the bank in 1948, delivering exceptional customer service was his dream.

System 155

System Training Community Bank Management 155

Independent Banker

AUGUST 26, 2015

Today, many community banks are exploring how to “go paperless”—whether for cost reasons, a better customer experience or a deliberate outreach to a younger, technology-oriented demographic. But how does a bank establish that electronic signatures are legally binding—and enforceable?

Community Bank 70

Community Bank Minneapolis Community Online 70

PYMNTS

OCTOBER 31, 2019

A press release this week said Intellect Design Arena will connect Commonwealth Trade Bank to its Intellect Digital Core Solution, IDC 19.1, The core infrastructure technology will be implemented within the bank’s corporate, lending, treasury, retail, domestic, cross-border payments and other operations, according to reports.

Innovation 101

Innovation Community Bank Customer Experience Operations 101

Independent Banker

AUGUST 31, 2021

The payments space can be dizzying for even the most enterprising community bank. Experts point to a strategy built on customer input and relationship-building. Banking-as-a-service (BaaS). Central bank digital currency (CBDC). Central bank digital currency (CBDC). The customer connection.

Trends 91

Trends How To Payments Community Bank 91

Abrigo

OCTOBER 20, 2020

Millennium Bank, like many community financial institutions, is heavily concentrated in commercial real estate (CRE). Of course, COVID-19 has greatly impacted CRE over the last six months, with lodging, retail, and office spaces suffering a significant blow amid stay-at-home orders and other social distancing measures.

Management 195

Management Lending Community Strategy 195

Independent Banker

OCTOBER 29, 2014

If we serve our employees, they can do a better job serving our customers.” Jason Lord, Sunmark Community Bank. SunMark Community Bank. Retail locations: Four. At SunMark Community Bank in Hawkinsville, Ga., Looking ahead, Lord believes that mobile technology will be a game-changer for banking.

Community Bank 87

Community Bank Community Training Security 87

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Growing loans, earnings are banks' top challenges in 2021. Independent Banker Survey.

Lending 221

Lending Technology Survey Examples 221

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. Retail offices: 85. billion-asset, 85-branch community bank based in Rockland, Mass.,

Innovation 70

Innovation Community Bank social media Community 70

South State Correspondent

OCTOBER 28, 2022

During the two weeks, there were over a hundred significant cyberattacks by nation-states on national and regional banks that you could watch unfold in near real-time (bel0w) at Gartner and Money 20/20. Any community bank that believes it can keep up and thwart millions of attacks per second is fooling itself.

Conference 195

Conference Technology Las Vegas Trends 195

Independent Banker

FEBRUARY 24, 2016

New inspirations, fresh experiences await at ICBA’s national convention. Welcome to the Crescent City, where the largest educational gathering of community bankers convenes this month. It’s Community Banking LIVE 2016 in New Orleans. For the most current information about Community Banking LIVE 2016.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

Gonzobanker

JULY 29, 2021

Unfortunately, mid-size and community banks are margin-dependent machines, where noninterest income only comprises 25% of operating revenue. The best leaders will come through these challenges in creative ways that end up making the organization stronger in both delivering a best customer experience and scaling much more efficiently.

Strategy 158

Strategy Resources Management Community Bank 158

Gonzobanker

JULY 11, 2024

Secure the future deposit base through youth banking Over the past decade, community banks and credit unions have witnessed a concerning trend: their customer bases are aging faster than the national average.

Strategy 158

Strategy Analytics Tools Digital Banking 158

Gonzobanker

JUNE 26, 2019

The contact center has been rapidly gaining popularity for CRM platforms in retail-oriented credit unions. A longtime poster child for Salesforce, $108 billion Huntington Bank isn’t exactly a mid-size community bank. CRM Use Cases That Deliver Value. Contact Center. The advantage is two-fold: growth and efficiency.

Idaho 144

Idaho Michigan System Lending 144

Celent Banking

AUGUST 31, 2015

A checking account applicant doesn’t care how hard it is to change processes, doesn’t know how difficult it can be to deal with compliance, or understand why banks have to collect so much information when he is the one giving them money. The methodology is unapologetically customer-centric. Customers, however, don’t care.

Customer Experience 100

Customer Experience Online Mobile Compliance 100

Independent Banker

JANUARY 26, 2016

As community banks attempt to grow funding for expanding their loan portfolios, most turn to a tried-and-true method: They promote a certificate of deposit “special.” that sells retail deposit pricing and sales software. Five ways to price and sell CD rates, without hurting profitability. By Neil Stanley and Kimberly Myszkewicz.

Omaha 70

Omaha Community Community Bank Massachusetts 70

PYMNTS

MAY 17, 2017

One ball park and customer experience at a time. In banking, we use a lot of sports metaphors, but in professional sports, they use almost no banking metaphors,” said Bob Legters, chief product officer of FIS Global Retail Payments, when describing to PYMNTS how FIS is collaborating with MiLB to build “the ballpark of the future.”.

Payments 101

Payments Community Jacksonville Community Bank 101

NCR

DECEMBER 1, 2017

For smaller community banks and credit unions in the US, it might seem like a difficult time to do business, with so much change, intensifying competition and regulatory compliance to contend with. The Fed also highlighted competition from fintechs as a trend that could increase the pressure on smaller providers.

Community 56

Community Community Bank Michigan Lending 56