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How Americans bank has been changing for years, including how they start their banking relationships. Offering the ability to open an account online can be one way to reach customers who are unable to join your communitybank in person. The Bank of Idaho integrated online account openings into its website in 2015.
Idaho Central Credit Union and Delta Community Credit Union successfully deployed CRM in the contact center. Idaho Central estimated it gained two to three FTE worth of efficiency in just the time saved at the beginning of every member call. Digital & Marketing. Enterprise Unification & Workflow.
Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-communitybank in New Jersey. acquisition of the communitybank core processor put together by Centerbridge and Bridgeport, whose founder Frank Martire is former FIS and current NCR chairman. Goes to CSI.
Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did communitybanks and credit unions respond to the COVID craziness? Jill is continually demonstrating just how loud a $300 million communitybank can roar!
Kent Oram, CEO, Idaho Central Credit Union – As evolution, revolution and occasional shareholder dilution occur across the industry, a leader in Idaho has quietly worked over the past 12 years on accumulating legendary performance. As Capital One CIO Rob Alexander said famously a year ago, “We’re a software company.”. Well done, sir!
Communitybank marketing resources. With market opportunity heating up and big bank and big credit union competitors hitting hard, too many communitybanks lack marketing resources … or they have 2X more spending in sponsorships than the campaigns, analytics and digital sales improvements that actually bring in new business.
The Millenials as Funding Award – Goes to Dime CommunityBank for attracting press attention when it appealed to hipsters in Brooklyn as a means of funding its powerful commercial real estate niche. The FinTech Partner Best Practice Award – Goes to Cambridge Savings Bank and SigFig for their digital investment platform partnership.
The Millenials as Funding Award – Goes to Dime CommunityBank for attracting press attention when it appealed to hipsters in Brooklyn as a means of funding its powerful commercial real estate niche. A Gonzo communitybank being a leader and not a fast follower – that’s pretty cool! Check it out on YouTube.
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