Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 168

Digital Strategies Strategy Leadership Customer Experience 168

Independent Banker

OCTOBER 31, 2022

We spoke with industry specialists about the priorities for community banks as they build a digital loan process for small businesses. Digital lending capabilities are quickly becoming table stakes, particularly when it comes to small business lending. Benefits of digital lending. By William Atkinson.

Lending 91

Lending Community Bank Community Strategy 91

PYMNTS

MAY 27, 2020

But as Good explained, the definition of contactless needs to expand as firms re-examine their digital strategies. Things are definitely shifting toward digital,” Good said. And that is something that merchants, as well as community banks and credit unions, must be prepared for.”. Getting Prepared.

Mobile 280

Mobile Community Bank Cards Community 280

Abrigo

MARCH 6, 2017

2) @GonzoBanker – Cornerstone Advisors’ totally opinionated take on technologies, strategies, vendors and “anything else we run across in the trenches of the banking industry.” 3) @JohnRBarlow – John Barlow is president of Barlow Research, which provides market research for commercial banks.

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social media Lending Community Community Bank 150

American Banker

JUNE 24, 2016

Digital tools improve a bank's traditional sales process, but relationship-based banking is still a huge factor in winning over millennial customers.

Digital Strategies 53

Digital Strategies Strategy Millennials Tools 53

PYMNTS

SEPTEMBER 30, 2020

“The big difference from what we saw even just 10 or 12 months ago when it comes to digitization is that banks are really starting to understand this is where they want to invest,” Piatt said. “To To bring it to a fine point, the pandemic has clearly separated institutions into two buckets — the digital haves and the have-nots.

Cards 334

Cards Tools Community Bank System 334

American Banker

JUNE 3, 2020

David Howard's leadership of the OceanFirst digital strategy and innovation team that has developed a robo adviser, an Alexa skill and other cutting-edge tools earned him recognition as one of American Banker's digital bankers of the year.

Digital Strategies 88

Digital Strategies Leadership Tools Strategy 88

PYMNTS

MAY 17, 2018

digital operations head Edward Achtner said that the bank has been eyeing such efforts as partnerships. He noted that his own firm’s digital strategy has helped customers transfer $1 billion across mobile devices. During the discussion, HSBC U.S. The partnership involves strategic referrals.

Fintech 108

Fintech Community Bank Community United States 108

Independent Banker

JULY 31, 2019

I recently attended an ICBA Services Network meeting where a group of us started reminiscing about the evolution of banking over the past few decades. From new products and services to digital strategies and internal efficiencies, we’ve evolved our business to support our customers’ growing needs.

Minnesota 70

Minnesota Community Community Bank US 70

Gonzobanker

MAY 31, 2019

article , former Small Business Administration administrator Karen Mills said community banks with strong small business customer bases that don’t find new ways to serve them digitally are going to face a “reckoning.” In a recent American Banker. Source: DeBanked ). Technology Utilization.

Lending 115

Lending Community Bank Community Data 115

PYMNTS

MAY 27, 2020

Among the numerous ways small businesses have been affected by the global pandemic, the sudden race to launch online operations has been among the most profound — and may ultimately be among the most long-lasting changes to the SMB community. ” A Digitization Strategy.

Online 179

Online Payments User Experience How To 179

Independent Banker

SEPTEMBER 1, 2016

Independent Banker ® magazine recognizes three community banks who have conducted creative, engaging and impactful social media campaigns. This year’s panel of judges evaluated social media campaigns submitted from several community banks across the country before selecting those that received final recognition.

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social media Community Community Bank Michigan 96

Gonzobanker

MARCH 24, 2021

Some examples: My colleague Ron Shevlin pointed out in a recent study conducted with StrategyCorps that Chime, the big dog challenger bank, now has nearly 8 million customers who consider it their primary bank. Community banks and credit unions, in total, have 56 million. ” –Clement Mok.

Customer Experience 116

Customer Experience Strategy Community ATM 116

Gonzobanker

NOVEMBER 26, 2018

Rapid consolidation in the banking industry is creating a growing band of regional banks that find themselves stuck in a solution provider market that isn’t fully capable of serving them. As banks have consolidated, so have the technology partners serving them. Jack Henry wants to scale … so bad.

Regional 87

Regional Strategy Technology Innovation 87

PYMNTS

JUNE 26, 2020

But for many of them, this has also been an opportunity for them to really develop their digital strategies. That relates to storefronts, that relates to collaborating and being able to work remotely, and it also relates to digital payments.

Payments 176

Payments Software Trends Digital Marketing Channels 176

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. billion-asset, 85-branch community bank based in Rockland, Mass., is not typical.

Innovation 70

Innovation Community Bank social media Community 70

Independent Banker

AUGUST 25, 2016

With the average individual spending 100 minutes on social media each day, it’s entirely possible for community banks to share some of that screen time. According to McIlwain, there’s “no right answer” to which social media channels community banks absolutely must use. With a combined 2.5

social media 70

social media Community Bank Community Video 70

Social Assurance

JULY 16, 2014

If you are one of the thousands of community banks and credit unions in the US that compete against the big 5, here are a few things that may help you to think about the competing with social / digital strategies. ” – Sun Tzu If you are going to change strategies, do it quickly.

Community Bank 16

Community Bank social media Community Google 16

Independent Banker

OCTOBER 31, 2021

“I’m not sure how we would have processed all of the PPP loans and everything else in the last 18 months without some of the technology that we have implemented,” says Chris Jundt, senior vice president and chief lending officer at First State Bank & Trust. Northpointe Bank in Grand Rapids, Mich., Cashing in on efficiencies.

Lending 91

Lending Community Bank Community North Dakota 91

Gonzobanker

DECEMBER 22, 2014

Bank Acquisition of the Year - BB&T Corp. Nice community bank culture fit between the two as well. Bank Merger of the Year – California United Bank and 1 st Enterprise Bank in Los Angeles. takes Susquehanna Bancshares Inc. The “How Twitter Can Advance Your Career” Award – Bradley Leimer.

Los Angeles 101

Los Angeles Apple Risk Management California 101

CB Insights

MAY 15, 2019

Key people: Sean Belka, Head of Fidelity Labs; Katie Chase, Head of Strategy, Fidelity Center for Applied Technology. Key people: Shari Van Cleave, Head of Wells Fargo Digital Labs; Lisa Frazier, Head of Innovation. Bank of America. Bank of America doesn’t technically have a named innovation lab (yet).

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Innovation blockchain Technology Groups 78