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ICBA’s 2021 National Community Bank Service Award winners

Independent Banker

This year’s winners: Left: Central Valley Community Bank, People’s Choice Award; Middle: Kennebec Savings Bank, Exceptional Community Bank Service Award; Right: Cross River Bank, Emerging Service Program Award. Exceptional Community Bank Service Award. Kennebec Savings Bank.

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How community banks can help young homebuyers

Independent Banker

But there are ways community banks can help mortgage-seekers get on the property ladder. Burmis, senior vice president and retail lending manager at $450 million-asset Chelsea State Bank in Chelsea, Mich. So how can community banks help? By Beth Mattson-Teig. Flexibility needed.

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Member Benefits: Fighting elder financial exploitation

Independent Banker

Community banks can help prevent, identify and report financial elder abuse. A number of ICBA solutions provide community bankers with the tools they need to assist customers who may be experiencing financial exploitation. ICBA Community Banker University courses. AARP BankSafe Training Platform.

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Powering-Up Tools: Your Education Resources

Independent Banker

Lindsay LaNore is responsible for ICBA’s new Community Banker University. She leads a team that works to identify, develop and offer courses that meet community banks’ educational needs. Her role is to make certain that relevant education is provided in a responsive manner to all community bank members. “I

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Paid social media’s place in your marketing strategy

Independent Banker

They share tips for how community banks can get started. Social media has made it easier for community banks to nurture connections with prospects, customers and the community. Depending on a community bank’s in-house resources, however, creating a paid social campaign might feel daunting. “A

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Education: By Popular Demand

Independent Banker

These in-depth and timely professional development programs are designed exclusively for community bankers and led by nationally recognized industry experts who know the issues community banks grapple with. Each certification course is designed to prepare bank professionals to handle essential tasks and responsibilities.

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Selling Security

Independent Banker

Seven initiatives to boost customer online confidence and transactions. Security fears about online banking may be impairing your community bank’s ability to grow demand deposit accounts. More than half of smartphone users are afraid to use their mobile phone for online banking. By Kevin Tynan.