PYMNTS

NOVEMBER 16, 2018

Small business credit analysis company PayNet is linking up with a community bank to streamline SMB lending for the institution. In another statement, BNB Bank EVP and Chief Lending Officer Kevin L. Santacroce said the collaboration with PayNet “will improve the loan process and as a result, the customer experience.”

Community Bank 134

Community Bank Community Lending Analysis 134

Independent Banker

FEBRUARY 28, 2023

Illustration by The Laundry Room/Stocksy Customer data fuels efficient and effective marketing these days. Community banks own an enviable amount of data, but not all are leveraging it to its fullest extent. By Mindy Charski People share important data about themselves with their community bank in myriad ways.

Community Bank 129

Community Bank Community Marketing Data 129

Bank Innovation

FEBRUARY 9, 2020

Core providers are rolling out digital bank toolkits that can launch a new offering within 90 days, and Jack Henry is the latest contender to join that race with BankAnywhere, a cloud-based system for community banks. Jack Henry is not the first core provider to roll out a “digital bank in a box” product for […].

Digital Banking 326

Digital Banking Community Bank Community System 326

Abrigo

MARCH 3, 2022

In today’s banking world, community banks are focused sharply on shareholders’ expectations for growth in earnings and return on equity. So, how can community banks support earnings and ROE growth in the face of intense regulatory scrutiny and competitive pressures on profitability? Changing Lending Environment.

Lending 195

Lending Community Marketing Community Bank 195

BankInovation

MARCH 10, 2022

While big banks mobilize billions in tech development, community banks are continuing their own technology journeys through fintech investment. Your community or […].

Community Bank 98

Community Bank Community Fintech Customer Experience 98

ABA Community Banking

JANUARY 5, 2022

What's on the community bank roadmap for digital process improvement in 2022? On the latest episode of the ABA Banking Journal Podcast, Chris Bailey lifts the curtain on his bank's investments in digital signature management, conversational capabilities and client business optimization.

Community Bank 98

Community Bank Community Management Customer Experience 98

Bank Innovation

FEBRUARY 25, 2020

With the funding, the bank plans to invest in its digital capabilities, providing services that include mobile deposits, secured and unsecured commercial loans, letters of credit and consumer loans. Bank CEO Ed Jones wants Gulf Capital to model community banking relationships, in which […].

Houston 273

Houston Tools Community Bank Capital 273

Independent Banker

MARCH 31, 2022

Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. To sum it up, these leaders are all in and all heart for community banking. This is why sharing our customer stories is so important.

Community Bank 239

Community Bank Community Industry Texas 239

ABA Community Banking

FEBRUARY 12, 2025

Nearly nine in 10 people say customer experience is just as important as a banks products and services, according to a recent survey. Asked why they left their primary bank, concerns over security was the top reason cited.

Customer Experience 52

Customer Experience Survey Security Community Bank 52

Bank Innovation

MARCH 30, 2020

For one community bank in New Jersey, its digital overhaul came at a crucial time, and Provident Bank has been pushing its digital capabilities to customers during the novel coronavirus pandemic since revamping its online banking earlier this month.

NJ 259

NJ New Jersey Community Bank Community 259

BankInovation

MAY 19, 2023

Emerging financial technology companies have built new services and offerings that place the customer experience front and center, providing a flexibility and speed that traditional banking institutions struggle to match.

Community Bank 85

Community Bank Regional Community Customer Experience 85

Independent Banker

OCTOBER 31, 2021

Community banks are independent institutions fueled by the needs of their individual communities, so what constitutes innovation will look and feel different for every bank. Our goal is to help you move more quickly toward practical solutions that serve your customers’ needs. Photo by Robert Severi. Where I’ll Be.

Innovation Strategies 186

Innovation Strategies Innovation Strategy Community Bank 186

Independent Banker

DECEMBER 1, 2021

Additionally, a recent survey by FIS shows that 37% of consumers began a new banking relationship with a major national or global bank that had a well-established online portal in the past 12 months. 18% of these consumers opened an account with an online-only direct bank. How to choose the right FinTech partner.

Community Bank 91

Community Bank Community Fintech Guidelines 91

Bank Innovation

FEBRUARY 3, 2020

Smiley Technologies, a core banking provider focused on community banks, is trying to help its bank clients secure larger deposits by partnering with deposit technology company Reich & Tang.

Community Bank 221

Community Bank Software Community Technology 221

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

NCR

APRIL 28, 2017

With the landscape shifting rapidly for the financial services industry – thanks to the rise of digital and changing consumer expectations – being able to provide a strong customer experience (CX) can be a key differentiator that helps banks stand out in a crowded and increasingly competitive market.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

Bank Innovation

JULY 26, 2019

OceanFirst Bank is seeing more consumers and businesses choosing to interact with the bank via video and, as a result, it is preparing for a future when bankers will be comfortable working in that channel. based community bank recently trained all 538 of its customer-facing employees in digital banking with a seven-week […].

Video 199

Video Training Community Bank Community 199

Independent Banker

FEBRUARY 28, 2022

That’s why we’ve spent the past three years educating community bankers on the why of innovation: why bankers should be thinking about innovation, why innovation is a top priority in a digital-first environment and why now is the time to act. This allows community banks to triage, evaluate and rectify issues before they become problems.

Community Bank 148

Community Bank Community Innovation Tools 148

BankInovation

JULY 9, 2020

People’s Community Bank, a $300 million institution near of Madison, Wis.,

Community Bank 64

Community Bank Community Marketing Customer Experience 64

ABA Community Banking

MARCH 9, 2023

How does a community bank whose bread and butter was mortgage lending make the business sustainable in a time when mortgages have increasingly moved to the nonbank sector? The post Podcast: How a community bank boosted its consumer mortgage program appeared first on ABA Banking Journal.

Community Bank 64

Community Bank Community Lending Customer Experience 64

Independent Banker

FEBRUARY 29, 2020

“Today’s technology environment opens the door to a world of opportunity for community bankers.”. We may not be benefactors of self-preparing meals and hovercraft transportation, but all the same, technology plays a major role in our daily lives—and in the banking business. Welcome to Independent Banker’s ICBA LIVE 2020 issue!

Community Bank 155

Community Bank Community Technology Customer Experience 155

South State Correspondent

OCTOBER 16, 2024

Investing in fraud tools not only reduces this expense but also helps drive more engagement, as both customers and employees will have more confidence in debit cards. Manage Active Declines Debit card transactions that are declined ends up hurting the customer experience and costing the bank valuable time in managing.

Cards 195

Cards How To Fraud ATM 195

Abrigo

MARCH 2, 2023

Banking technology decisions now affect future growth With the possibility of a recession, community financial institutions may consider a delay or cut in technology spending. A failure in back-office technology directly affects customer experiences. Experts say that would be a mistake.

Technology 195

Technology Lending Community Software 195

ZootBlog

FEBRUARY 12, 2016

How long should it take to add your spouse to your bank account? However, it took one full hour to accomplish this simple task at my local community bank where I have been a customer for more than a decade. The experience left me wondering, with today’s technology how could this be possible.

Community Bank 63

Community Bank Community Technology ATM 63

Independent Banker

APRIL 30, 2022

Everything feeds into the customer experience, and that ability to meet and exceed customer expectations is what distinguishes us as community bankers. Because it’s more than a saying; it’s a rallying cry for community bankers. We support our customers’ financial life stories. “All in.”

Community 91

Community Mississippi Louisiana Customer Experience 91

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

South State Correspondent

MAY 18, 2022

In this article, we explore the data around customer problem resolution and show why measuring associated metrics may be the most important thing you can do to be able to deliver on your value proposition of service. The Need To Improve Customer Problem Resolution. Why Customer Problem Resolution Matters.

social media 195

social media Training Customer Experience Community Bank 195

ABA Community Banking

JUNE 13, 2022

The cookies may be pre-packaged in plastic now, but human touch remains essential to community banking. The post Podcast: Crafting a sweet customer experience appeared first on ABA Banking Journal.

Customer Experience 52

Customer Experience Community Bank Community Resources 52

Independent Banker

DECEMBER 31, 2022

Community banks have long been a bastion of relationship-focused service. But what happens when a community bank makes the decision to put technology—specifically, AI—at the heart of its customer service strategy? For Union Savings Bank (USB), a $3 billion-asset community bank in Danbury, Conn.,

Rhode Island 151

Rhode Island Community Bank Tools Community 151

Independent Banker

DECEMBER 31, 2022

The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings. of banks’ revenues come from payments. Payments account for up to 30% of bank revenue, and that income stream is under attack. Chris Doyle, Texas First Bank. Quick Stat.

Trends 140

Trends Payments Community Bank Texas 140

Bobsguide

MARCH 30, 2022

Among the migrations recently completed or underway, banks are already seeing material results. Finastra announced that 27 community bank customers are working with Finastra to upgrade their legacy core banking solutions to Fusion Phoenix. This is in addition to 15 banks which went live last year.

Phoenix 60

Phoenix Community Bank Community System 60

Abrigo

DECEMBER 22, 2023

download NOW Takeaway 1 The most popular blog posts on the Abrigo site reflect many of the priorities community banks and credit unions had in 2023. Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings.

Lending 221

Lending Risk Management Community Management 221

South State Correspondent

OCTOBER 24, 2024

If the solution is cheap, it might be because you have chosen a solution where you can only lose customers but never gain. Many solutions we have seen are only architected to pull account data and accounts away from community banks for the benefit of large banks and fintechs.

Data 221

Data Security Fintech Resources 221

Abrigo

MAY 24, 2024

The FedNow Service enables community financial institutions to stay competitive by meeting instant payment demands. Takeaway 1 Implementing the FedNow Service can help reduce interbank obligations, expand market reach, and enhance customer experiences. Implement it smoothly with these tips on preparing for FedNow.

How To 243

How To Fraud Resources Georgia 243

PYMNTS

JANUARY 6, 2021

“The three verticals that we service at NCR today — banking, restaurants and retail — I think they had the common bond for us that they was all about, ‘how do you simplify operations and the customer experience?’” Brown said in a recent conversation with PYMNTS’ Karen Webster. “So So we led with technology.”.

Innovation 318

Innovation Data Examples Community Bank 318

ABA Community Banking

OCTOBER 21, 2019

From simplified 10-step online account openings, to value-added robo-advising, to “certified digital bankers,” OceanFirst Bank delivers a new community banking experience. The post How One Community Bank Is Reinventing CX for the Digital Age appeared first on ABA Banking Journal.

Community Bank 49

Community Bank Community Online Customer Experience 49