Abrigo

FEBRUARY 13, 2020

Key Takeaways To better serve their community, as well as stay competitive in this fast-moving environment, savvy CFIs are carefully blending digital innovations with their hallmark relationship banking practices. CFIs reinvest in their communities, supporting local businesses and helping community members make financial decisions.

Community 273

Community Lending Management Innovation 273

Accenture: Banking

JANUARY 23, 2022

From a customer experience perspective, direct investing is nothing new. However, during the pandemic we witnessed the union of social (media, communities and group action) and capital (saving and trading) as…. The post How banks can win the next generation of retail investors appeared first on Accenture Banking Blog.

Retail 359

Retail social media Customer Experience Community 359

Perficient

MARCH 10, 2022

The awards acknowledge excellence in overall revenue performance, growth with Acquia’s Open Digital Experience Platform (DXP), outstanding contributions to Acquia product innovation, and impact on their communities. We’ve enhanced upon the Acquia Drupal Cloud to provide ideal experiences in healthcare that meet HIPAA requirements.”.

Customer Experience 474

Customer Experience Innovation Regional Community 474

Perficient

OCTOBER 7, 2022

Here are some ways insurance companies can step up for everyone in their communities (those they serve and the uninsured) in the wake of natural disasters. Community outreach.

Community 275

Community South Carolina America Groups 275

ABA Community Banking

OCTOBER 17, 2024

How do community banks balance the need for cutting-edge technology and the human touch? Pamela Montpelier of Ballston Spa National Bank talks about how a laser-like focus on customer experience can help drive growth. The post Podcast: Laser-focused on the customer experience appeared first on ABA Banking Journal.

Customer Experience 52

Customer Experience Community Bank Community National 52

Jeff For Banks

MARCH 3, 2025

Our recognition as the #3 community bank in the state by GOBankingRates in 2025 reflects our commitment to Growing, Together with the communities we serve. Customers increasingly demand seamless digital experiences91% of U.S. Customers increasingly demand seamless digital experiences91% of U.S. What is Microsoft Copilot?

Community Bank 74

Community Bank Community Minnesota Security 74

PYMNTS

MARCH 12, 2019

Innovation has always been important for community banks, but the driving force of digitization over the last decade has greatly sped up the pace, said Kevin Tweddle, chief innovation officer for the Independent Community Bankers of America ( ICBA ). Community banking is no exception. Innovating for Community Banks.

Community Bank 205

Community Bank Community Innovation Fintech 205

Bank Innovation

DECEMBER 19, 2019

Small business lending company OnDeck is expanding its ecosystem of products. Through its application for a bank charter, the company wants to become a full-service digital bank for small businesses it says are overlooked by traditional banks.

Community 360

Community Lending Innovation Digital Banking 360

ABA Community Banking

FEBRUARY 12, 2025

Nearly nine in 10 people say customer experience is just as important as a banks products and services, according to a recent survey. The post Survey: Bank customer experience as important as products, services appeared first on ABA Banking Journal.

Customer Experience 52

Customer Experience Survey Security Community Bank 52

Abrigo

MARCH 3, 2022

In today’s banking world, community banks are focused sharply on shareholders’ expectations for growth in earnings and return on equity. So, how can community banks support earnings and ROE growth in the face of intense regulatory scrutiny and competitive pressures on profitability? Changing Lending Environment. What's Next.

Lending 195

Lending Community Marketing Community Bank 195

Bank Innovation

APRIL 10, 2020

The technological upgrades Happy State Bank made prior to the COVID-19 crisis has helped the lender service and onboard customers digitally and deploy its own SBA Paycheck Protection Program platform in a matter of days, CEO J. Pat Hickman told Bank Innovation.

Community Bank 284

Community Bank Community Texas Innovation 284

PYMNTS

MARCH 2, 2020

Mastercard also invited Diane von Furstenberg to Mastercard’s Women Business Advisory Council, an organization that works to support, mentor and help women in the business community. Mastercard will bring other advisory council members to the In-Charge stage to address the challenges and solutions women entrepreneurs face,” the release said.

Customer Experience 130

Customer Experience Branding Analytics Community 130

Perficient

OCTOBER 26, 2020

Improved Consumer Experience Possibilities with 5G. Consumer markets have tried to deliver Immersive and personalized customer experiences with fits and starts, but with limited success. Consumers expect flawless experiences and to-date, existing networks have been a barrier to that. Video/Live Streaming.

Video 476

Video United States Apple Innovation 476

Bank Innovation

DECEMBER 16, 2019

customers last week, the first product launched by the bank since it was acquired by CYBG in 2018. Virgin Money is making a play for the mass affluent. The brand released a new current account for U.K. With its mixture of personal finance management tools, savings features and remodeled branches, Virgin Money is aiming for […].

Strategy 243

Strategy Community Tools Branding 243

Perficient

JANUARY 5, 2021

“We’re in the business of helping our clients power innovation and deliver exceptional customer experiences. See open jobs or join our talent community for career tips, job openings, company updates, and more! I’m proud to lead this team of talented technology professionals.

Leadership 531

Leadership Denver Charlotte Ohio 531

Bank Innovation

APRIL 13, 2020

Rapidly deployed automation technologies are helping community and regional banks keep up with the deluge of applications. The Small Business Administration launched its Paycheck Protection Program loans more than a week ago and banks have been racing to keep up with the volume ever since.

Innovation 370

Innovation Regional Community Technology 370

PYMNTS

NOVEMBER 16, 2018

Small business credit analysis company PayNet is linking up with a community bank to streamline SMB lending for the institution. Santacroce said the collaboration with PayNet “will improve the loan process and as a result, the customer experience.” In another statement, BNB Bank EVP and Chief Lending Officer Kevin L.

Community Bank 134

Community Bank Community Lending Analysis 134

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

Bank Innovation

FEBRUARY 5, 2020

Majority, a digital banking platform aimed at immigrant communities, launched to U.S. If you want to build a successful business focusing on these communities, you […]. consumers this week after a four-month beta test.

Digital Banking 300

Digital Banking Community Branding Customer Experience 300

BankInovation

MARCH 10, 2022

While big banks mobilize billions in tech development, community banks are continuing their own technology journeys through fintech investment. Your community or […].

Community Bank 98

Community Bank Community Fintech Customer Experience 98

Perficient

SEPTEMBER 15, 2020

According to Forrester, 31% of companies want to use AI to significantly improve their customer experience. With an increasing number of experiences powered by AI, such as voice search and virtual agents, it’s reshaping how consumers behave and make decisions. 1 However, that’s only scratching the surface of AI’s full potential.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Bank Innovation

FEBRUARY 9, 2020

Core providers are rolling out digital bank toolkits that can launch a new offering within 90 days, and Jack Henry is the latest contender to join that race with BankAnywhere, a cloud-based system for community banks. Jack Henry is not the first core provider to roll out a “digital bank in a box” product for […].

Digital Banking 326

Digital Banking Community Bank Community System 326

Perficient

DECEMBER 15, 2020

The nonprofit’s initiative is a robust experience that includes an interactive map of over 95 Legacy Cities and gives users the tools such as filters and controls to navigate the map and manage and manipulate large amounts of data.

Tools 475

Tools Policies Industry Community 475

Independent Banker

FEBRUARY 28, 2023

Illustration by The Laundry Room/Stocksy Customer data fuels efficient and effective marketing these days. Community banks own an enviable amount of data, but not all are leveraging it to its fullest extent. By Mindy Charski People share important data about themselves with their community bank in myriad ways.

Community Bank 129

Community Bank Community Marketing Data 129

PYMNTS

DECEMBER 14, 2020

first, digitally powered customer experience,” Stephen D. He added that the two companies are stronger together and in a better position “to support our customers and drive economic growth in the communities we serve.” . winning people?first,

Detroit 237

Detroit Minneapolis Regional Community 237

Perficient

AUGUST 5, 2020

The community is a good one. We also always have opportunities to give back to the Lafayette community, such as our Food Drive to help support a local food bank during the COVID19 pandemic.” — Sara Roberts , Associate Technical Consultant. See open jobs or join our community for career tips, job openings, company updates, and more!

Technology 441

Technology Austin Leadership US 441

Independent Banker

APRIL 30, 2022

Everything feeds into the customer experience, and that ability to meet and exceed customer expectations is what distinguishes us as community bankers. Because it’s more than a saying; it’s a rallying cry for community bankers. We support our customers’ financial life stories. “All in.”

Community 91

Community Mississippi Louisiana Customer Experience 91

Bank Innovation

MARCH 18, 2020

A Chase spokesperson told Bank Innovation the move would “help us protect our employees as we provide essential services to our customers and the communities we serve.” JPMorgan Chase told its employees today it will be closing about 20% of its branches starting tomorrow.

Community 284

Community Innovation US Customer Experience 284

Perficient

AUGUST 1, 2022

The scam allegedly involved thieves impersonating members of the popular Bored Ape Yacht Club (BAYC) NFT collective, along with the Okay Bears NFT community, which has upward of 150,000 followers on Twitter, to steal usernames and passwords to obtain NFT ownership.

blockchain 294

blockchain Chicago Fraud Conference 294

Perficient

DECEMBER 1, 2022

She had a list of eligible prospects from community events she had recently attended, as well as current clients in mind that would benefit from tax-aware asset location. All of this contributes to higher ROI and elevated customer experiences, which work in tandem to boost brand reputation and loyalty.

Taxes 294

Taxes Customer Experience Marketing Compliance 294

PYMNTS

NOVEMBER 17, 2020

Customer experience platform Narvar is partnering with real estate investment trust Simon to facilitate easier retail returns, according to a press release. The new service enables customers to drop off returns from about two dozen brands at 80,000 participating Simon locations, the release stated.

Retail 212

Retail Customer Experience Maine Regional 212

Independent Banker

OCTOBER 31, 2021

Community banks are independent institutions fueled by the needs of their individual communities, so what constitutes innovation will look and feel different for every bank. That process, as intense as it can be, is both fun and satisfying, because at its end, we see a product that makes a true difference in the lives of our customers.

Innovation Strategies 186

Innovation Strategies Innovation Strategy Community Bank 186

Bank Innovation

MARCH 26, 2020

Despite market strains caused by the novel coronavirus, providing funds for communities shouldn’t be a major issue for banks, according to Mike McCrary, first vice president of LSBX, Lincoln Savings Bank’s innovation lab.? “The The strength of […].

Community 273

Community Innovation Marketing Customer Experience 273

Bank Innovation

FEBRUARY 25, 2020

Bank CEO Ed Jones wants Gulf Capital to model community banking relationships, in which […]. With the funding, the bank plans to invest in its digital capabilities, providing services that include mobile deposits, secured and unsecured commercial loans, letters of credit and consumer loans.

Houston 273

Houston Tools Community Bank Capital 273

Independent Banker

MARCH 31, 2022

Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. To sum it up, these leaders are all in and all heart for community banking. This is why sharing our customer stories is so important.

Community Bank 239

Community Bank Community Industry Texas 239

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195