PYMNTS

JULY 22, 2020

federal government disbursed billions of dollars in relief funds to more than 127 million Americans (and counting), mishaps and delays raised some eyebrows and had many in the financial services community wondering: What went wrong? This can mean a far easier path to achieving speed, security and a positive user experience.

User Experience 141

User Experience Security Technology Data 141

Abrigo

DECEMBER 22, 2023

download NOW Takeaway 1 The most popular blog posts on the Abrigo site reflect many of the priorities community banks and credit unions had in 2023. Takeaway 3 Articles specific to small community banks were among the most-read blogs, with best practices for construction lending at the top of the list.

Lending 221

Lending Risk Management Community Management 221

PYMNTS

DECEMBER 10, 2019

PSCU’s Lumin Digital has converted over 10,000 Mutual Security Credit Union digital users to a cloud-based platform, Lumin Digital said in a press release on Tuesday (Dec. Lumin Digital’s cloud-based digital banking platform was built using modern, market-leading technology and offers “a tightly integrated and customized experience.”

Security 130

Security Illinois User Experience Digital Banking 130

Cisco

JANUARY 10, 2023

Whether a community bank or a credit union, regional insurer, or multi-national financial institution, cross-functional engagement with champions, key influencers and ultimate decision-makers also helps to eliminate silos inherent in the financial services industry.

Digital Strategies 173

Digital Strategies Strategy America Innovation 173

PYMNTS

MAY 26, 2017

FUEL CYCLE equips businesses to engage with customers through gamification and gamified rewards, surveys, group discussions, live chats, etc. The data collected through these online communities gives brands the insights they need to make real-time decisions that serve the commerce king: the customer.

Branding 103

Branding Community Survey Data 103

BankInovation

SEPTEMBER 6, 2022

User experience and software engineering company Praxent has hired 45 employees over the last year to enhance the customer experience and keep up with new product launches.

Software 52

Software Austin Texas User Experience 52

PYMNTS

OCTOBER 13, 2020

By way of example, he pointed to HSBC’s Omni collections offerings in Asia, which smooths the collections process — and offers a greater range of payments choice — across marketplaces and communities where the use of mobile devices to conduct commerce (and make payments) is high.

Fintech 190

Fintech Payments Customer Experience Examples 190

Abrigo

MARCH 15, 2022

Improved Customer Experience. Strong customer acquisition is imperative for financial institutions looking to grow. How Community Financial Institutions Can Regain the Small Business Lending Market. What’s all the excitement about? Digital account opening as a bridge. Lending & Credit Risk. Learn More. Learn More.

Online 195

Online Lending Survey Digital Banking 195

Insights on Business

MAY 8, 2019

IBM is keen to expand its community of sales performance management professionals so that people like you can benefit from the experience of learning from and networking with your peers. Across Europe, IBM will be both hosting and participating in a significant number of focused events over the next few months.

Meeting 96

Meeting Management User Experience Customer Experience 96

PYMNTS

FEBRUARY 11, 2020

The future of eCommerce, and fraud prevention, is flipping the script from just stopping bad transactions to enabling personalized customer experiences. That can make a customer feel safe, versus a whole lot of friction that automatically pops up and makes a consumer feel annoyed and ready to abandon their cart.

Fraud 146

Fraud Security Data Tools 146

PYMNTS

NOVEMBER 13, 2019

Faster payment capabilities have transformed customer and user experiences, according to Edwards, and the market has responded with a slew of faster payment services. ” There’s also a “lack of trust” between the market’s top banks and the thousands of smaller credit unions and community banks.

Payments 129

Payments Cards Marketing Fintech 129

ZootBlog

JANUARY 7, 2016

It enables banks to place their customers at the center of the business, focus on digital channels and the user experience, and develop an omnichannel strategy. Public, Private, Hybrid, Community. There are four major types of cloud implementations—public, private, hybrid, and community.

User Experience 79

User Experience Security Community Innovation 79

PYMNTS

JULY 18, 2019

The largest marquee names have survived based on scale, and the smallest players, the community papers, have focused on specialized content geared toward sports and local-interest stories. The middle-tier papers? They have struggled with repackaging content. Potential New Opportunities. and beyond. The Courage Factor.

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

DECEMBER 18, 2018

On the one hand, he noted, voice and voice commerce tech is, in some ways, a technology designed by millennials for millennials — in the sense that all experiences need to be mobile and social. We are seeing retirement communities adopting voice because it is so easy to use,” Jamison said.

Retail 140

Retail Millennials Online User Experience 140

Gonzobanker

MARCH 13, 2018

As many community banks focus on growing their commercial lending businesses, many are embarking on transformation initiatives to improve their capabilities and competitiveness. The Importance of the User Experience. Consumerizing the commercial customer experience—i.e., The Need for a Unified Data Strategy.

Lending 60

Lending Technology User Experience Data 60

Fintech Labs Insights

MAY 14, 2017

As part of our FinDEVr Feature series , which highlights some of the speakers you will see on stage at the event, we recently interviewed the developer community manager of one of the presenting companies, eSignLive by VASCO. You can save 20% on your FinDEVr ticket when you register with eSignLive’s promo code eSignLivebyVASCO20LD17.

Community 15

Community Management Analytics Case Study 15

PYMNTS

JUNE 17, 2016

In the online world, the payment technology plays a more direct role in delivering an optimal user experience at checkout. The growing volume of online sales, particularly with the recent explosion of mobile, has left many of these POS-centric payment providers hard- pressed to meet these critical user requirements.

Retail 100

Retail Online System Strategy 100

Banking 2020

MARCH 12, 2015

Offering a seamless customer experience through the dizzying variety of channels—and every new app, exciting as it is for the customer, can seem like yet another channel all by itself—requires common platforms, enhanced integration, greater security and of course excellent navigation and other forms of user experience.

ATM 40

ATM Retail Mobile Atlanta 40

William Mills

MAY 11, 2016

Customers can store all of their online profiles in one secure location to improve user experience. This is an extension of business services, powered by a local community bank. This certainly adds a lot of technological capacity to the community bank. We spent a lot of time making a great user experience.”.

Mobile 41

Mobile Video social media Data 41

Fintech Labs Insights

APRIL 1, 2016

Internet and mobile banking software provider, Malauzai , released the latest version of its SmartApps for community financial institutions this week. Along with TouchID and an enhanced user interface, the Austin-based company has updated its software to include: SmartwebApps™.

Software 12

Software Austin User Experience Community 12

CB Insights

OCTOBER 10, 2017

At the time of acquisition, it had 700,000 users and had processed about $12 billion in transactions since its launch in 2013. The key to Level Money’s user experience is that it gets people to offer actionable information about their personal finances their first time using the product. So incentives are aligned.

Tools 78

Tools Millennials US Mobile 78

Fintech Labs Insights

JANUARY 19, 2017

There are few challenges greater for FI than turning massive amounts of customer data into valuable insights on how to serve those customers better. “Everybody today seems to be focused on customer experience, and giving your customers whatever they want. Finovate: Who are your primary customers?

Data 12

Data Customer Experience User Experience System 12

Fintech Labs Insights

SEPTEMBER 1, 2015

Authy delivers proven fast-to-implement, highly scalable and reliable 2FA with an intuitive user experience and a powerful API. BehavioSec enhances security without impacting the user experience. Bleu’s vision is to change the payment experience and create new platforms for mobile transactions.

Company 12

Company Software Analytics Mobile 12

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

JULY 16, 2019

Silicon Valley’s Ondot Systems has developed a new cloud service for debit and credit card issuers that offers a great user experience while also being fast, easy and accessible, Ondot said in a press release.

Innovation 128

Innovation Compliance User Experience Cards 128

Fintech Labs Insights

JULY 22, 2015

Why it’s a must-see: For banks: FIs can get an open platform that is truly able to deliver a superior customer experience, while at the same time offering full control to manage and maintain; they’re not locked into any vendor. Fidor Bank introduced community banking five years ago.

San Francisco 12

San Francisco Video Fintech Data 12

CB Insights

MAY 15, 2019

The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. FIS Global — FIS Innovation Lab.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

Video 78

Video Branding Company Strategy 78

Gonzobanker

DECEMBER 19, 2016

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! It’s funny, tongue-in-cheek and just plain different.

Utah 60

Utah System Marketing Community 60

Gonzobanker

DECEMBER 19, 2016

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! It’s funny, tongue-in-cheek and just plain different.

Utah 60

Utah System Marketing Community 60