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The financial services industry must consider its customer experience game while also grappling with a sense of distrust from many communities due to systematic barriers, maintaining utmost accessibility due to the essentiality of the business, and the lack of financial literacy across the country. Trust and Transparency. .
Connect with an expert Common fraud schemes Check fraud Check fraud is one of the most concerning fraud trends for community banks in 2025. Romance scams A scammer assumes a fake online persona, builds an emotional connection with a victim, and ultimately convinces them to send money, gifts, or personal information under pretenses.
But there are ways community banks can help mortgage-seekers get on the property ladder. So how can community banks help? For customers who decide buying is the right choice, community bankers have a variety of products and services available to help. By Beth Mattson-Teig. Plenty of tools in the box. Flexibility needed.
The company said the event will feature “Amazon executives, current sellers and independent online-selling experts who will share their insights and ideas.”. The event plans such seminars as “Growing to a $1 Million Business” and “Creating Great Listings.” event dedicated to seller success.”
Community banks can help prevent, identify and report financial elder abuse. A number of ICBA solutions provide community bankers with the tools they need to assist customers who may be experiencing financial exploitation. ICBA Community Banker University courses. How to respond to elder financial abuse. CRA Partners.
Takeaway 2 Client fraud education at financial institutions should include takeaways that explain how to protect themselves from phishing and tips for staying secure online. While interacting with friends and family online can be a fun pastime, social platforms are a feeding ground for fraudsters. According to the FTC , $2.7
While some of the recent trending fraud schemes are not new, they have been transformed to prey on communities already dealing with unprecedented times. Institutions must invest not only in advanced security measures and skilled personnel but also in client education and community engagement to combat fraud effectively.
The demand for professional development opportunities for community bankers has never been greater. Last year Community Banker University’s eight certification programs provided more than 4,000 community bankers with highly tailored training.
An interview with Lindsay LaNore, executive vice president, Community Banker University®. Lindsay LaNore is responsible for ICBA’s new Community Banker University. She leads a team that works to identify, develop and offer courses that meet community banks’ educational needs. Community Banker University. Education Online.
Seven initiatives to boost customer online confidence and transactions. Security fears about online banking may be impairing your community bank’s ability to grow demand deposit accounts. More than half of smartphone users are afraid to use their mobile phone for online banking. By Kevin Tynan. in Chicago.
They share tips for how community banks can get started. Social media has made it easier for community banks to nurture connections with prospects, customers and the community. To harness the power of social media as an effective marketing tool, community banks should consider how paid social could amplify their digital reach.
Robust online mortgage websites embrace today’s lending challenges as well as consumer needs. When Community Bank of Bergen County unveiled its online mortgage hub this summer, the bank put “ease of use” at the top of its goals for the site, says President and CEO Peter Michelotti. “I The online mortgage hub at D.L.
The number of money mule schemes affecting community banks is increasing, in part because of the pandemic. Here’s how two community banks are protecting their customers from falling victim to fraud. More and more community banks are having to deal with money mule schemes targeting unsuspecting customers. By William Atkinson.
How did you conclude that community banking was a good move for you? So that is why I decided to become a community banker: to meet with people as individuals, to hear and share in their stories with the hope that I can be a source of support and encouragement, both financially and relationally. IB: You just turned 32.
And not only is the internet their stomping ground, but it’s also a place where fraudsters have been able to cultivate their own communities and networks — enabling them to keep in touch, share tips, advertise opportunities, seek out help and even boast about their accomplishments. Never Underestimate The Power Of A Fraudster.
Community banks, which will continue to face a growing number of senior customers with everyday cash needs and built-up home equity, should explore this niche lending opportunity, two community bankers providing these specialty loans suggest. There are a lot of tire kickers” among online shoppers, he says.
Here are a few ways Kyle described how this concept might work: Marketing to the local community and actively becoming a part of it. For instance, they could offer light advisory services or seminars to business owners who have working capital lines of credit. Streamline the loan decision process by investing in technology.
Both Barbara and Robert encouraged a hyperfocus on the online channel and Barbara declared an end to fancy MBA language and discouraging meetings to bring in a testing and learning culture of fun. “I The societal benefit of financing our communities has to beat sugar water, right? The Breakouts: A Few Nuggets Here and There….
This year’s winners: Left: Central Valley Community Bank, People’s Choice Award; Middle: Kennebec Savings Bank, Exceptional Community Bank Service Award; Right: Cross River Bank, Emerging Service Program Award. Exceptional Community Bank Service Award. Instead, we give those dollars to the community.”. Asset size: $1.36
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