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Salesforce Unveils Loyalty Management Platform For Businesses As Online Sales Boom 

PYMNTS

Salesforce is rolling out a new product to let B2C and B2B companies easily add loyalty programs at a time when the company says online holiday retail sales grew 50 percent to top $1 trillion. 12) in unveiling the company’s new Loyalty Management product. Online Holiday Sales Topped $1 Trillion .

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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. The largest online retailer – Amazon – had a 7% decline in satisfaction.

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Virtual Cards Help Companies Manage Spend In Real Time

PYMNTS

Most are encouraging employees to work from home while also moving their back-office operations online, and payments operations are no exception. RLJ Financial On Managing B2B Spend With Virtual Cards. Businesses across the globe are making radical changes to adapt to the digital-first environment emerging in the wake of the pandemic.

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SMB Expense Management Provider Bento Snags Major Partnership with The Brink’s Compnay

Bank Innovation

EXCLUSIVE – The Brink’s Company and expense management provider Bento for Business introduced a new Travel & Expense Debit Card at Finovate in New York. The partnership is a major win for Bento, who launched only two years ago with a prepaid card for SMBs. The Brink’s T+E card is different from our core product […].

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American Express Launches New Credit Score Management Tool

PYMNTS

11), Amex launched Score Goals , an online platform that augments and expands the card company’s established credit score tool, MyCredit Guide. Consumers interested in the new credit score management tool can establish an account at no charge via the MyCredit Guide. On Tuesday (Aug.

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Customer Data Management Challenges in Financial Services

Perficient

Today, I will dive into the customer data management challenges financial companies might encounter when starting their personalization journey. Data management in any financial services firm is complex. Previously, I discussed personalization’s future in financial services.

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Open Banking Meets Instant Payments At The Online Checkout

PYMNTS

And those three years have given rise to a slew of new companies capitalizing on that initiative all over the world, as well as established companies making their mark. PayDirect is higher-converting, primarily because it just has a much better UX (user experience) than online card payments or bank transfers,” he explained.

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