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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. The largest online retailer – Amazon – had a 7% decline in satisfaction.

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Online Grocer Ocado Acquires Robotics Companies To Drive Automation

PYMNTS

based online grocery, is heightening its automation drive by acquiring two robotics companies. The robotic pick opportunity in online grocery is of huge value to us and our clients globally,” said Tim Steiner , Ocado CEO. Ocado is embroiled in a patent lawsuit over robotically operated warehouse technology with AutoStore.

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Insurance Operating Models Need to Put the Customer in the Middle (Part 2 of 5)

Perficient

In my last post, I discussed how insurance companies that demonstrate empathetic knowledge of their consumers and deliver tailored, real-time solutions will build on their noble purpose and gain competitive advantages in a digital operating environment. It starts with putting your customer in the middle of your operating model.

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Amazon Prime Day Set For September As Operations Stabilize

PYMNTS

This spring, Seattle-based Amazon went on a hiring spree, unable to keep up with the boom in online sales. Also, its Amazon Fresh grocery delivery arm was unable to handle all the stay-at-home consumers attempting to go on online COVID-19 shopping sprees. Typically held in July, the two-day shopping event features bargain merchandise.

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NY’s Cuomo Embraces Online Gambling; Shows Inroads Amid Pandemic

PYMNTS

Soon, you might be able to bet on it…literally, online and through mobile means. (OK, According to reports, Cuomo is set to unveil the proposal to legalize online gambling (he also seeks to legalize marijuana) in his state of the state address that is scheduled for next week. Bet on New York emerging a bit more flush from the pandemic.

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Shift Happens: Online Car Company Manages Crisis With Class

PYMNTS

The online car selling platform’s March town hall meeting was supposed to be a victory lap to celebrate February, which was the most successful month in the company’s five-year history. The company also made radical shifts to its business model. The online car business will take a huge hit from the crisis disruption.

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Co-operative Bank Of Kenya Teams With Thunes On SMB Transfers

PYMNTS

To roll out an alternative international money transfer offering called Co-opRemit, the Co-operative Bank of Kenya has teamed with international payment provider Thunes , according to an announcement. “We Co-operative Bank of Kenya works with 8.8 Co-operative Bank of Kenya works with 8.8