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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. The largest online retailer – Amazon – had a 7% decline in satisfaction.

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Online Grocer Ocado Acquires Robotics Companies To Drive Automation

PYMNTS

based online grocery, is heightening its automation drive by acquiring two robotics companies. The robotic pick opportunity in online grocery is of huge value to us and our clients globally,” said Tim Steiner , Ocado CEO. Ocado is embroiled in a patent lawsuit over robotically operated warehouse technology with AutoStore.

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Visa: Real-Time Settlement, Online Marketplaces Help Put SMBs Back On The Road To Recovery

PYMNTS

Online marketplaces are the digital storefronts helping small to mid-sized businesses survive — but adding real-time settlement into the mix can help them thrive. And 60 percent of surveyed firms selling across online marketplaces would take their business to one that offers real-time settlement.

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Insurance Operating Models Need to Put the Customer in the Middle (Part 2 of 5)

Perficient

In my last post, I discussed how insurance companies that demonstrate empathetic knowledge of their consumers and deliver tailored, real-time solutions will build on their noble purpose and gain competitive advantages in a digital operating environment. It starts with putting your customer in the middle of your operating model.

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NY’s Cuomo Embraces Online Gambling; Shows Inroads Amid Pandemic

PYMNTS

Soon, you might be able to bet on it…literally, online and through mobile means. (OK, According to reports, Cuomo is set to unveil the proposal to legalize online gambling (he also seeks to legalize marijuana) in his state of the state address that is scheduled for next week. Bet on New York emerging a bit more flush from the pandemic.

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Open Banking Meets Instant Payments At The Online Checkout

PYMNTS

And those three years have given rise to a slew of new companies capitalizing on that initiative all over the world, as well as established companies making their mark. PayDirect is higher-converting, primarily because it just has a much better UX (user experience) than online card payments or bank transfers,” he explained.

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How The B2B Mid-Market Drives Loyalty Through Online Payments

PYMNTS

Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout. But this migration wasn't merely about digitizing what had previously been analog and manual sales and purchasing tactics for distributors, manufacturers and other B2B companies.

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