What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 1 of 3)
Perficient
FEBRUARY 9, 2021
In processing these signals, we inevitably make comparisons. Millennials — digital natives with arguably the greatest generational spending power — “have the lowest opinion of most industries’ digital services,” according to the same report. Expectations are formed and as new inputs are gathered, our wants and needs evolve.
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