Perficient

FEBRUARY 22, 2023

In the banking industry, RPA is being used to automate a wide range of processes, from loan origination and account opening to back-office processes, such as compliance and accounting. Next, we’re observing a continuously increased focus on customer experience.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

PYMNTS

NOVEMBER 1, 2018

To better serve clients and help make their businesses run smoother and more efficiently, FinTech startups are tackling an array of challenges, from data security to card declines to clunky customer experiences. When it comes to the customer experience, AvidXchange’s Denise Leleux looks through a few different lenses.

Customer Experience 162

Customer Experience Security Data Cards 162

Perficient

FEBRUARY 12, 2025

This transformation will require a delicate balance between innovation and compliance, ensuring that advancements in AI contribute to a secure and efficient payments landscape. These changes require significant adjustments in risk management, compliance frameworks, and operational protocols.

Trends 221

Trends Payments Compliance blockchain 221

PYMNTS

JULY 1, 2019

This means banks must make security an engaging part of their customer experiences rather than a clunky friction point, and many are doing so by turning to AI and biometric authentication tools. While passwords are often arbitrary and static, biometric authentication methods are based on customers’ personal data.

Customer Experience 187

Customer Experience Tools Fraud Security 187

Perficient

OCTOBER 24, 2024

The utilization of AI has seen tremendous growth over the last few years, including: Customer chatbots Customer chatbots serve to streamline operations by reducing the need for extensive phone center staffing.

Regulation 221

Regulation Risk Management Compliance Fraud 221

PYMNTS

DECEMBER 10, 2020

Enforcing AML/KYC Compliance At Cryptocurrency Exchanges. Cryptocurrency exchanges are therefore taking their AML/KYC compliance more seriously, and are even partnering with third parties to help root out potential money launderers.

cryptocurrency 222

cryptocurrency Compliance Bitcoin Regulation 222

Perficient

FEBRUARY 4, 2021

By having an inaccessible site, you are turning away 26% of your overall potential market and expose the organization to compliance violations. According to the Web AIM million accessibility evaluation study , the top five compliance errors are low color contrast, missing alternative text, empty links, missing form labels, and empty buttons.

UX 531

UX Guidelines Compliance Study 531

PYMNTS

FEBRUARY 12, 2020

Fenergo , a Dublin-based FinTech startup that helps other banking organizations deal with regulatory compliance, onboarding and “lifecycle management,” has raised $80 million and has a valuation of $800 million, according to a report. This round is reportedly one of the larger ones completed for an Irish FinTech.

Compliance 150

Compliance Fintech Customer Experience Industry 150

PYMNTS

MAY 11, 2018

Ultimately, innovation is oxygen for companies in almost any vertical, as competition demands new products and services, improving customer experiences in unexpected ways. Some companies view risk management and compliance as roadblocks to innovation. Innovation implies a break from the conventional ways of operating a business.

Compliance 125

Compliance Innovation Management Risk Management 125

PYMNTS

JANUARY 14, 2020

Lior Cohen, senior director of cloud security products and solutions at cybersecurity firm Fortinet , recently told PYMNTS why the digitization initiatives many payment service providers undergo in the name of better customer experience can exacerbate security risks. Greater Security Without Compromising UX.

User Experience 253

User Experience Security Payments Compliance 253

Perficient

DECEMBER 1, 2022

How can firms give their advisors more liberty to be personalized and tailored in communicating with their clients and prospects while still ensuring utmost regulatory compliance? Here is an example scenario in which a financial advisor equipped with Salesforce was able to better target a client while maintaining regulatory compliance.

Taxes 294

Taxes Customer Experience Marketing Compliance 294

Perficient

FEBRUARY 29, 2024

As new regulations come into play, embedded lending is becoming increasingly prevalent, highlighting the need for banks to leverage data analytics and automation effectively while ensuring compliance with regulatory standards. Offering customized loyalty programs that stand out from competitors.

Trends 221

Trends Industry Analytics Compliance 221

PYMNTS

DECEMBER 29, 2020

With it, financial institutions need to strengthen their compliance to mitigate the risk of running afoul of the law. Certainly, the use and availability of cryptocurrencies is another emerging area that is contending with its own unique set of compliance issues, but it is also one Wingert said appears to be closing gaps in regulation.

Fraud 270

Fraud Compliance cryptocurrency Security 270

South State Correspondent

APRIL 1, 2025

Regulatory Challenges: Banks must navigate complex regulatory environments to ensure compliance with data protection and communication laws when using RCS. Customer Adoption: Convincing customers to switch from SMS to RCS can be challenging, as it requires changes in user behavior and preferences.

Marketing 195

Marketing Security Analytics User Experience 195

Accenture: Banking

MAY 7, 2019

What they are specifically discussing is the Revolut account and how impressed they are with the overall customer experience and features (I’m paraphrasing a bit). When onboarding a new customer, there are a few techniques to combine the best customer experience with meeting regulatory expectations which can be used in tandem.

Customer Experience 225

Customer Experience Online Millennials social media 225

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

PYMNTS

JULY 2, 2018

According to John Epperson, principal at Crowe LLP , that goes to show that the current approaches to regulatory and compliance technology ( RegTech ) aren’t working. That conflicts with organizations’ compliance needs, as they require a certain level of information to meet the standards. Why RegTech? A Cultural Shift Is Needed.

Compliance 109

Compliance Regulation Meeting Strategy 109

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. Impact of the Multi-cloud environment on CX.

Customer Experience 90

Customer Experience Innovation Policies Security 90

Insights on Business

FEBRUARY 3, 2019

The Future of Work includes fully implemented intelligent, enterprise automation that transforms the employee and customer experience and enhances business impact. Be compliant while cutting costs and improving customer experiences. Automate so employees can focus on high value work. Automated front and back office.

Customer Experience 157

Customer Experience social media Case Study Video 157

Perficient

APRIL 2, 2021

Finally, views are sought for compliance with applicable laws and regulations, including those related to consumer protection. Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies.

Regulation 309

Regulation Industry Risk Management Analysis 309

South State Correspondent

OCTOBER 24, 2024

For efficiency, banks should give special consideration to data aggregators that can also help with retail and commercial accounting opening, onboarding, and maintenance, as well as with compliance and know-your-customer requirements. If the bank denies the requesting third party, it risks a lawsuit or complaint about non-compliance.

Data 221

Data Security Fintech Resources 221

Perficient

FEBRUARY 17, 2021

Support for Additional, Global EDI Standards : Boomi has extended its standards compliance with support from RosettaNet and Tradacoms. Now, a single process can use multiple VANs. Benefits of modernizing your B2B/EDI network. Choose one area to pilot, such as the supplier for a new product.

Management 340

Management Customer Experience Technology Innovation 340

Insights on Business

JULY 1, 2019

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. There didn’t seem to be a need to connect this area, governed by rules and regulations, with the “front office” customer experience.

Compliance 96

Compliance Customer Experience Analysis Data 96

Perficient

NOVEMBER 21, 2024

The first compliance deadline of April 1, 2026, impacts the largest organizations. The compliance deadline, however, depends on the firm’s total receipts from calendar years 2023 and 2024. Compliance deadlines follow a staggered rollout based on total assets. Ready to explore your firm’s compliance with Rule 1033?

Compliance 221

Compliance Data Cards Meeting 221

Perficient

FEBRUARY 2, 2023

Perficient specializes in strategizing and engineering seamless point-of-sale and embedded finance experiences for businesses across industries. Reach out to one of our subject matter experts today to learn more about how we can elevate your customer experience.

Industry 471

Industry Trends social media Payments 471

Let's Talk Payments

APRIL 21, 2017

Meeting regulatory requirements while offering a seamless customer experience In today’s mobile-first world, enabling customers to seamlessly and securely transact is key for any organization looking to win and retain.

Meeting 110

Meeting UX Mobile Compliance 110

PYMNTS

JUNE 2, 2020

“And then for ‘anything in between,’ if the trust is low, the merchant can step up authentication to a certain degree and know they are justified, as they aren’t throwing this at their most trusted customers,” Sevounts noted. It definitely creates a bottleneck in commerce, [but] one that can easily be broken.”.

Compliance 137

Compliance Fraud Security Regulation 137

Perficient

DECEMBER 22, 2023

The utilization of AI has seen tremendous growth over the last few years, including: Customer chatbots Customer chatbots serve to streamline operations by reducing the need for extensive phone center staffing. Contact our experts today if you are interested in learning more about up-and-coming news in financial services.

Risk Management 221

Risk Management Compliance Fraud Operations 221

Gonzobanker

APRIL 20, 2020

Compliance plays an important role in a financial institution’s relationship with its customers. As banks evolve to a digital-centric operating model, one of the laments Cornerstone often hears from our clients is, “Compliance won’t let us do that.” Give Compliance a Seat at the Table – Early.

Compliance 78

Compliance Customer Experience Technology Guidelines 78

Bank Innovation

OCTOBER 15, 2019

While the move may be seen as pro-consumer, it’s a sign lenders have more than just regulatory compliance to consider in the evolution of their product strategies. Google Play is banning digital lenders whose products have APRs of 36% or higher, per a Wall Street Journal report Sunday.

Google 236

Google Compliance Strategy Report 236

PYMNTS

NOVEMBER 8, 2019

The rule officially took effect in September, and EU countries have begun helping merchants and consumers work toward compliance. Adding authentication measures that are too varied or complex could lead to similar problems, as customers faced with unanticipated frictions could abandon their carts.

Compliance 101

Compliance Online Fraud Regulation 101

Insights on Business

JULY 26, 2018

Innovators such as Alex Carmichael, COO of Promontory Financial Group Australasia, are expanding the frontiers of blockchain innovation into areas such as risk and compliance, anti-money laundering and know-your-customer (KYC). Customer Experience. Blockchain for KYC: A Business Problem and Value Proposition.

blockchain 151

blockchain Innovation Customer Experience Compliance 151

Perficient

JUNE 1, 2023

We also enable clients to use Writer’s snippets to follow strict compliance regulations and efficiently include disclosures in their Sales and Marketing. Writer is compliant with the latest privacy and security standards, so our clients can confidently deliver secure customer experiences at scale.

Compliance 251

Compliance Industry Regulation Data 251

FICO

MARCH 6, 2020

Visma Connect recently interviewed Jürgen Krieg, FICO's head of global compliance sales. In this excerpt from that article, Jürgen elaborates on the importance of compliance. . At FICO, I am responsible for planning and implementing growth strategies to develop new markets, and the expansion of our compliance business globally.

Compliance 81

Compliance Technology Fraud Analytics 81

PYMNTS

APRIL 10, 2020

So, if an insurance company does not invest in the customer experience of the claim, like during the claim flow, that is going to come back to them,” she said. The challenge is thus not figuring out if mobile disbursements are possible, but how they can be made, given insurers’ legal and compliance issues.

Mobile 198

Mobile Technology social media Customer Experience 198

PYMNTS

SEPTEMBER 8, 2020

The result is a slew of unstructured data coming in from a variety of sources; financial service providers must try to make sense of it in order to maintain regulatory compliance and mitigate the risk of fraud. Broadening Customer Understanding. It's surprising to me that something like corporate standing is not part of compliance.".

Fintech 198

Fintech Compliance Fraud social media 198

Perficient

NOVEMBER 17, 2020

If you allow consumers to initiate the process online or on a mobile device but still require a branch visit for signatures, documentation, ID verification or funding, you don’t have the customer experience as a top priority. Nobody in the banking industry planned for a year like 2020.

Mobile 294

Mobile Online Conference Customer Experience 294