Abrigo

OCTOBER 21, 2016

At most institutions, lenders track outstanding opportunities and their sales activities in spreadsheets, calendars and notebooks, and without a centralized system, it’s challenging for management to measure progress or build predictable forecasts. Optimizing the loan origination process. Tracking outstanding post-closing documents.

Software 150

Software Lending Handbook Management 150

CFPB Monitor

AUGUST 4, 2020

On May 26, 2020, the OCC issued a significantly revised Sampling Methodologies booklet to be included in the Comptroller’s Handbook. On June 29, 2020, the OCC issued a new “Unfair or Deceptive Acts or Practices and Unfair, Deceptive, or Abusive Acts or Practices” booklet to be included in the Comptroller’s Handbook.

Handbook 78

Handbook Regulation CA Exercises 78

Long Lasting Ideas

AUGUST 7, 2014

In the past it was easier to manage social media use by restricting access to sites on company systems, but smart phones and the acceptance of using social media in marketing communications has changed the landscape. There is no one-size-fits-all policy and your policy should fit with your other governing documents and employee handbook.

social media 69

social media Policies How To Handbook 69

FICO

MAY 19, 2020

So, I thought I would outline my top 5 fraud manager considerations during COVID-19. Here are some of my thoughts on the matter: 1) Top 5 Fraud Manager Considerations During COVID-19: We owe our customers protection during these unusual times. Criminals also run their own businesses, and fear is an opportunity to exploit. Card Fraud.

Fraud 52

Fraud Management Handbook Cards 52

CB Insights

JANUARY 4, 2018

Think of these AI-enhanced assistants as junior analysts (lawyers, journalists, etc) who never tire and who can process information beyond human capacity but who will still need the steady eye of a manager to make subjective judgments. Investment / Wealth Management. Compliance Officers. INVESTMENT / WEALTH MANAGEMENT.

Software 75

Software Compliance Training Google 75

FICO

JANUARY 9, 2023

Managing UK customers to better outcomes under the FCA’s Consumer Duty will require a true platform for understanding and action. They apply to both new and existing products and represent one of the single biggest compliance overhauls since the publication of the regulator’s Treating Customer Fairly Initiative in 2006. FICO Admin.

Technology 52

Technology Compliance Strategy Management 52

FICO

JUNE 2, 2020

While fraud is a challenging and widespread problem in retail, wireless providers can readily adopt fraud management and communications solutions already in wide use by financial institutions. Finally, as a last resort, I pulled a page out of the disgruntled airline customer’s handbook and took to Twitter.

Customer Experience 52

Customer Experience Fraud Handbook Management 52

Social Assurance

JULY 1, 2014

Marketing doesn’t have time, compliance doesn’t have time, who has time to manage this? The marketing or social media manager may not be able to answer the inquiry but someone at your institution probably can. How in the world do we manage our employees? Attracting Customers Risk Management'

social media 22

social media Handbook Community Tools 22

CFPB Monitor

JULY 5, 2022

The OCC’s 2010 handbook does not account for new statistical analyses and methods for analyzing potential redlining since it was issued and therefore lacks specificity on how examiners should build on OCC economists’ statistical analyses and conclusions when conducting a redlining review.

Lending 78

Lending Report Policies Handbook 78