Bank Innovation

JANUARY 30, 2020

She will share insights and perspectives on digital customer experience in a dynamic one-on-one fireside chat at the conference. Melissa Stevens, chief digital officer and head of digital and design at Fifth Third Bank, will attend and speak at Bank Innovation Ignite event on March 2-3 in Seattle.

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BankInovation

MARCH 31, 2021

Justin Hunsaker, head of omnichannel experience at KeyBank, will speak on automating the customer experience during the Bank Automation Ignite virtual conference, which takes place April 13-14. Hunsaker’s on-demand presentation will be broadcast on April 13 at 3:15 p.m. View the BA Ignite agenda.

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Perficient

OCTOBER 24, 2024

This mitigates the risk of customer service representatives providing incorrect information and ensures compliance with regulatory disclosures, ultimately enhancing the overall customer experience while reducing costs. On June 6, 2024, the Office of the Comptroller of the Currency (“OCC”) Acting Chairman, Michael J.

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Perficient

OCTOBER 14, 2020

At Twilio’s annual conference Signal 2020, Jeff Lawson, founder and CEO, discussed major trends that helped businesses thrive during what he termed as the “Great Digital Acceleration of 2020”. One Twilio customer noted changes in their reliance on digital channels from 30% before COVID to 100% during the height of the pandemic. .

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Bank Innovation

AUGUST 2, 2019

In this episode, Suman Bhattacharyya, deputy editor of Bank Innovation, and Jake Martin, associate editor, discuss the following developments: At the Customer Experience in Financial Services conference in Boston this week, bank executives on several panels spoke […].

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Bank Innovation

APRIL 2, 2019

Ignite Ideas talks at the Bank Innovation Ignite 2019 conference in Seattle last month tackled issues of financial inclusion, designing products that enhance the customer experience, revamping payments, and rebuilding trust in banking.

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Perficient

NOVEMBER 23, 2020

Travel / Conferences. Coupled with the fact that business conferences are likely to start picking up again next year, there will be a huge requirement for additional PPE to maintain CDC guidelines. Remember, anything you can do to increase your relationship with your customer will help you weather the storm of what is likely to come.

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Perficient

FEBRUARY 12, 2021

Consider setting up a video conference with the employee’s immediate team, with a presentation that includes, Org Chart, photos, names and titles of team. In a remote workforce, using video conference and company messaging systems to help bridge any communication gaps.

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Perficient

AUGUST 1, 2022

The first version of NFT Cloud was released in a limited pilot in mid-June at the Salesforce Connections conference in Chicago. Salesforce has launched a cloud-based service for the sale and creation of non-fungible tokens (NFTs). Later this year, anticipated to be in October, Salesforce will make the product available to the public.

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BankInovation

OCTOBER 7, 2021

Those were the key takeaways from a BNPL session at Future of Fintech conference on Wednesday in New York that was presented by market intelligence firm CB Insights. "We Credit cards could lose ground to buy now pay later (BNPL) service providers, which have a promising future with multiple potential growth paths.

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Chris Skinner

JULY 19, 2017

I just attended an EFMA conference where the opening presentation talked about the most innovative banks in the world. Here’s the result: Dronn Agent from Alior Bank Dronn is an intelligent virtual agent designed to communicate with customers verbally and guide them through a personalised conversation in a set of carefully selected use cases.

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Perficient

DECEMBER 14, 2020

The COVID-19 pandemic and the significant, lasting shift to virtual care have brought a further change in a concise period of time.

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Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. The conference was well attended, with broad representation from all institution sizes and markets. Customer centricity is forcing a convergence of traditionally segregated value propositions.

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Bank Innovation

JANUARY 17, 2020

In this episode, editors discuss the following news developments: The overlap of retail with financial services, and reflections on the National Retail Federation annual conference in New York; Visa’s acquisition of Plaid and what it means […].

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Celent Banking

NOVEMBER 7, 2014

At many conferences I’m able to distill several distinct themes; this time, the overwhelming impression was the emphasis on …. Customer Experience continues to be a big theme. Facebook is doing some really interesting things on the commerce side: if they identify a group of profitable customers who have a certain profile (e.g.,

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Perficient

OCTOBER 8, 2020

I recently attended SIGNAL , Twilio’s annual customer and developer conference. You guessed it, this year’s conference was virtual. Twilio provided a top notch lineup of speakers from both technical and business backgrounds, including our very own from Perficient.

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Perficient

SEPTEMBER 25, 2020

During the recent Episerver Ascend conference we were able to see a preview of what exactly Spire looks like for business users, and well, it’s really, really cool. B2B is not B2C, but B2B organizations still need the tools and technology to serve up customer experiences that B2B users require.

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Perficient

SEPTEMBER 19, 2023

Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event: First, data and analytics investments still topped many insurers’ list of operational priorities. What Matters Most to Insurers in 2023? Disrupt to win in the increasingly competitive insurance market.

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South State Correspondent

JULY 13, 2015

In case you missed our Bank Management Conference this weekend, we thought we would bring you our favorite idea from the gathering of almost 500 bankers and their families – what it takes to be a remarkable bank.

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Accenture: Banking

NOVEMBER 2, 2022

In the wake of the Sibos conference, it looks to me like banking right now is full of paradoxes. Central bank digital currencies (CBDCs) are a total game changer or a complete dud. Fintechs are an existential threat to incumbent banks or they are their most important partners. Sustainability is on the cusp of major….

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Perficient

OCTOBER 12, 2020

It’s the week after Signal 2020, Twilio’s annual developer conference. After several attempts to schedule due to the pandemic, Signal re-invented itself this year as a completely virtual experience. As usual, there were a number of highlights and announcements during the conference and leading up to it.

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South State Correspondent

OCTOBER 26, 2023

Money 20/20 (M2020) is the only conference in the industry where it is both possible and expected to pull off two breakfasts, two lunches, three cocktail parties, and two dinners PER DAY. If this conference is any indication of the economy, businesses are spending, and the economy remains strong.

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Perficient

NOVEMBER 17, 2020

“It is true that we’ve done some reprioritization to accelerate certain things in terms of our digital capabilities…given customer needs through the crisis,” said Jen Piepszak, JPMorgan’s CFO, at a recent conference. So, how can you utilize Covid-19 as a catalyst to improve digital customer engagement?

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

JANUARY 27, 2021

So Stripe has been very helpful in terms of helping us think through how that customer's experience is seamless and how Buddy receives [the insurance premium] to our bank account directly.”. That means, everything from outdoor and sporting to professional conferences and more recreational nonsporting leisure events, he said. “I

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Bank Innovation

OCTOBER 22, 2018

Federal Reserve Governor Lael Brainard addressed barriers to financial inclusion at a conference hosted by the Boston Fed and the Aspen Institute in Boston on Oct.

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Bank Innovation

NOVEMBER 20, 2019

As the number of digital finance platforms grow, the pool of consumers underserved by the financial system is cause for concern, industry practitioners said at a financial services conference in New York this week.

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PYMNTS

SEPTEMBER 24, 2018

24) the introduction of the Open Data Initiative at the Microsoft Ignite conference being held this week. The main focus is to remove data silos to give companies a single view into all aspects of their customers. Adobe, Microsoft and SAP announced on Monday (Sept.

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PYMNTS

OCTOBER 15, 2020

BBVA participated in an experimental payment effort to connect the SWIFT gpi with Britain’s countrywide instant payment infrastructure, and the results were shown at the Sibos conference, according to a Thursday (Oct. 15) announcement.

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Abrigo

OCTOBER 21, 2019

The mission of the institution plays a significant role in employee satisfaction, as well as customer satisfaction, McBay explained. Southern States Bank has focused on creating a positive employee experience to create a positive customer experience. It’s all about education, both for clients and employees.

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FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. What’s great about virtual conferences is that you can register , today, to attend. Learn from Fraud-Fighting Superstars.

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PYMNTS

JANUARY 6, 2021

“The three verticals that we service at NCR today — banking, restaurants and retail — I think they had the common bond for us that they was all about, ‘how do you simplify operations and the customer experience?’” Brown said in a recent conversation with PYMNTS’ Karen Webster. “So So we led with technology.”.

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PYMNTS

JANUARY 1, 2019

I remember a conference almost a year ago. Not all that long ago, I was at another conference. When did we start organizing tracks at FinTech conferences on the basis of individual technologies rather than industry challenges and opportunities? Bitcoin (and other cryptocurrencies) had started its major run; everyone was excited.

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Perficient

MAY 28, 2020

BONUS: Attend Conferences, like we did at PegaWorld 2019. I have access to training and continuing education. Perficient encourages you to gain certifications, steer your career, and reach your professional goals.” — Dana Blades , Senior Technical Consultant. Udy Sharma , Director. Lean In to Your Ability to Contribute to Something Greater.

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PYMNTS

AUGUST 16, 2017

Engaging with consumers and boosting positive customer experience is something that’s in constant motion for brick-and-mortar retailers and restaurateurs. At retail eCommerce conference eTail East this past Monday (Aug. This week, Panera Bread is upping the ante with its digital offerings.

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ATM Marketplace

SEPTEMBER 13, 2018

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial institution's unique journey.

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South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? How Will My Employees Access the Bank Technology?

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PYMNTS

JUNE 29, 2017

During the MagentoLive UK conference in London, Zmags was upgraded to Magento Select Partner status. Magento’s head of business development, Ryan Murden, commented on this announcement and what it means for the company’s customers. Content company Zmags shared news this week about its ongoing partnership with Magento Commerce.

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