PYMNTS

MARCH 3, 2020

As its marketing plan over the holidays powered customer engagement and a double-digit increase in new customer acquisition, Kohl’s CEO Michelle Gass said the retailer enjoyed increased traffic over the period that was propelled, in part, by its Amazon Returns program. Active And Digital.

Retail 150

Retail Leadership Branding Conference 150

Insights on Business

SEPTEMBER 21, 2018

These are some of the concerns that I hear leaders in the financial services industry repeatedly share in my travels and I am sure will be recurring themes at this year’s largest conference in banking and financial services, Money20/20, from October 21-24. Creating a Compelling AI powered Omni-channel Customer Experience.

Conference 115

Conference Customer Experience Industry Trends 115

Abrigo

MAY 5, 2022

Banking artificial intelligence (AI), the customer experience, enticing millennials, and change management are among subjects tackled in recent episodes. Guests and Marksberry typically talk leadership, life, and advice for listeners, all while telling stories of their journeys to leadership in the financial sector.

Community 195

Community Lending Maine Resources 195

William Mills

JULY 19, 2018

While many of the industry’s premier conferences have come and gone, there are still many more to look forward to for the rest of 2018. However, some of the smaller, more intimate events may have more of an impact on your bottom line than the big, national conferences that are already on your radar. 5-7 in San Diego. 14-17 in D.C.

Conference 42

Conference San Diego Dallas San Francisco 42

FICO

JANUARY 24, 2018

Two of today’s hottest tech topics — cybersecurity insurance and artificial intelligence (AI) — were well represented at recent conferences in insurance and banking, respectively: Advisen Cyber Risks Insights Conference and Bank AI Expo. Advisen: Barbican Takes a Leadership Stance on Cybersecurity Insurance. Here’s my take.

Conference 55

Conference Customer Experience Maine Exercises 55

Gonzobanker

MAY 14, 2018

At least one mid-size bank showed up with its entire exec leadership team AND board of directors. It turns out that a conference about storytelling, design, customer experiences, applied data and delivery is a nice team fit. The event included a mix of CLOs, COOs, CEOs and board members, not mainly CMOs anymore.

Branding 117

Branding Industry Apple Marketing 117

Insights on Business

NOVEMBER 16, 2016

With 23 consecutive years of leadership in U.S. Together, we set up conference rooms to simulate the experience of visiting a financial advisor’s office, complete with assistant’s office and waiting room with flat screen TV. The insight from that experience helped inform the design of their next product’s customer experience.

Innovation 117

Innovation Management User Experience Leadership 117

PYMNTS

FEBRUARY 23, 2018

McDonald’s CEO and President Steve Easterbrook told the Bernstein Strategic Decisions Conference in New York that the company sees great potential in delivery. billion in domestic sales — Burger King has a leg up on McDonald’s when it comes to letting customers order and pay for their food with their mobile phones, Bloomberg reported.

Online 101

Online US Payments Mobile 101

Gonzobanker

DECEMBER 20, 2019

Best Pundit in Banking – Goes to Tom Brown of Second Curve Capital, who is revered for his annual CEO Conference and whose annual branch mystery shop tradition made press in The Wall Street Journal this year. Its Baldrige-winning tenacity on customer experience is legendary and consistent. at Kony’s Accelerate conference.

Idaho 148

Idaho Conference Data Marketing 148

FICO

MAY 17, 2023

Empower Your Enterprise Transformation As organizations increase in size, an unfortunate side effect is that many become siloed by department and distant from the customer. Optimization The success of mathematical optimization for complex enterprise problems is impossible without high-performance solvers.

Analytics 52

Analytics Innovation Data Tools 52

Gonzobanker

DECEMBER 14, 2023

Under Stuart’s leadership over the past 17 years, OnPoint has gone from under $2 billion in assets to knocking on the door of $10 billion, all while becoming the most recognized financial brand in the Portland market and achieving some of the industry’s best profitability in 2023. after hours at CUNA’s Governmental Affairs Conference.

Fintech 190

Fintech Community Regional Technology 190

PYMNTS

MARCH 18, 2016

But, as PYMNTS discussed yesterday (March 17), what was clear from the two-day, action-packed thought leadership event is that a year makes all the difference in the world. Especially when your talking innovations in payments. Disruption is coming and has the power to transform every industry, particularly finance and payments.

Innovation 100

Innovation Security Industry blockchain 100

Social Assurance

NOVEMBER 6, 2020

This time of year, we should be all packing our bags and prepping for travel to the ABA Bank Marketing Conference, but like most things in 2020, any plans you made all went out the window. The adjustments to a virtual conference were quite disappointing for me personally this year. You can watch this three-part series now.

Marketing 12

Marketing Conference Minneapolis Analytics 12

Fintech Labs Insights

AUGUST 18, 2015

Pick up your tickets to our annual autumn conference here , and we’ll see you in New York! Kofax’s (a Lexmark company) latest innovation in customer onboarding is a voice-driven, customer experience incorporating mobile capture, authentication, workflow, instant decisioning, and digital signature capture.

New York 12

New York Leadership Conference Video 12

Alex Jimenez

FEBRUARY 27, 2019

As noted in a previous post, I attended IBM’s Think 2019 conference in San Francisco earlier this month. During the conference, IBM announced IBM Watson Anywhere. This quote from Rob Thomas, GM for IBM Data and AI was the viral quote of the conference. IBM Think 2019 Campus. Artificial Intelligence. IBM Q Panel.

blockchain 40

blockchain Conference Security Innovation 40

Bussman Advisory

SEPTEMBER 11, 2017

Services tend to be splintered across multiple channels, making for a disjointed customer experience. Attending the Sibos conference in Toronto? It provides thought leadership and advisory services above all in digital transformation, innovation orchestration, and business model re-creation. Image Source.

Industry 64

Industry Innovation Fintech Big Data 64

PYMNTS

JUNE 7, 2019

The announcement was made by CEO of Worldwide Consumer Jeff Wilke on Wednesday (June 5) at the company’s “re:MARS” conference in Las Vegas. Drones, however, we not the only big automation news this week at the re:MARS conference: Amazon Robotics VP Brad Porter further announced that the company has 200,000 robotic drives around the globe.

Training 109

Training Arkansas Las Vegas Retail 109

Gonzobanker

NOVEMBER 9, 2015

Maybe it is appropriate that this conference is in Vegas, since it’s a city based on one sole premise – moving money from your pocket to a casino’s pocket (a business model that appeared to be successfully applied to a large chunk of the attendees in the wee hours). Lots of talk about innovation and customer experience.

blockchain 60

blockchain Bitcoin Lending Innovation 60

PopularBank

FEBRUARY 25, 2020

Trainees receive close mentorship from managers and advisors, participate in leadership and community activities and initiate specific projects and solutions for different business areas of the organization. The first project that we worked on and was tasked to complete was the US Customer Experience Dashboard.

Puerto Rico 52

Puerto Rico Austin Study Meeting 52

CB Insights

FEBRUARY 13, 2020

In an interview at CB Insights’ 2019 Future of Fintech conference, CFO and CPO William Gaybrick indicated that businesses are more constrained by developer resources than by capital. Leadership and board members. Company Leadership & Board Members. Stripe has assembled a leadership team with several industry veterans.

Online 98

Online Company Retail Payments 98

William Mills

MAY 9, 2018

In addition to two great days of demos I’m looking forward to days 3 and 4 of conference content and a panel session I’m hosting on Friday. If you are here at the conference feel free to stop by at the breaks, I’m on the front row or email me at william@williammills.com. Key Partnerships & Customers.

Security 40

Security Samsung Strategy San Jose 40

Your Full Potential

AUGUST 20, 2015

I just wanted to tell the boss how impressed I was and that as a customer service training expert, I wanted permission to share this story with my blog readers and conference audiences. After my experience, I promised myself that from now on, I would look at Southwest first when looking to book business travel.

Raleigh 28

Raleigh San Antonio Baltimore Houston 28

Gonzobanker

DECEMBER 17, 2021

After leading a great and vibrant organization at Andrews Federal Credit Union, Jim and his family have taken on a new adventure, and the Gonzo team is confident Jim’s ambition and transparent leadership style will be welcome in Raleigh, N.C. Lifetime Leadership Achievement Awards. GonzoBanker of the Year – Bank.

Fintech 131

Fintech Strategy Leadership Lending 131

Gonzobanker

FEBRUARY 7, 2018

Big announcements like JP Morgan Chase’s to hike the pay of 22,000 workers and build 400 new branches certainly had bankers inspired to show some level of investment and even civic leadership from the tax break. In addition to a historic tax cut, bankers were equally excited by the shifting winds and tone of the regulatory environment.

Taxes 75

Taxes Video Analytics Arkansas 75

Gonzobanker

DECEMBER 19, 2016

Hats off to a decade of strong leadership and hard work. It’s time for banks to focus hard on marketing and the borrower experience. Banks with enough scale want the ability to customize mobile apps and meld them into their work flows and customer experience. Gonzo Lifetime Leadership Award – John Glenn.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Hats off to a decade of strong leadership and hard work. It’s time for banks to focus hard on marketing and the borrower experience. Banks with enough scale want the ability to customize mobile apps and meld them into their work flows and customer experience. Gonzo Lifetime Leadership Award – John Glenn.

Utah 60

Utah System Community Marketing 60